I had come to this hotel about a year ago and it was a very good experience. This is why I came back. As I had to stay for a 4 day training course, I booked one of their apartments with a bedroom, a living room and 'a fully kitted out kitchen'. At least that is what I thought I had booked.
The appartment was fairly spacious yet a bit old and tired and it certainly looked as if it hadn't been cleaned for a while. The toilet smelled like the public toilet at the local train station which is not exactly what you would expect. It never occured to me that there may be a problem with the kitchen so I arrived with my food supplies. However, I realised pretty much straight away that there were no plates, no pots and pans, no cutlery. In fact there was nothing at all apart from three completely encrusted glasses that you wouldn't even leave an animal drink out of and a microwave that hadn't been cleaned in decades. Reception told me I didn't have access to the kitchen, then that they really don't know what I wanted and then that they can't do anything because it is Sunday. Two hours later a guy with a plate and a knife and fork turned up. Needless to say I was not able to have dinner or breakfast the next morning. They promised me to fix everything straight away on Monday morning. When I got back to the hotel in the evening, nothing was done. After another complaint and two hours later, still nothing. After another trip to reception where nobody found my problem particularly important and another hour and a half some dishes arrived.
I have always been a loyal Accor customer but I will certainly never ever stay here again. I thought I might save some time and be more comfortable in an apartment. Instead I spent my life complaining to incompetent and rude staff and eating cold food directly out of the wrapping.
- Official Description (provided by the hotel):
- The Mercure Paris La Defense Grande Arche hotel is located in the heart of the La Defense business district (3min by RER A). We are at 50m from Nanterre Prefecture RER A. We are at 10min from Champs Elysees and 15min from Opera and city center. Our hotel complex is perfect for every stay with standard and privilege rooms, studio and appartement for short or long stay. The Mercure Paris La Defense Grande Arche hotel has a bar, a restaurant with terrace and a fitness center. Our 11 modular meeting rooms are the perfect working environment for your meeting in La Defense. Free WIFI. Private paying car park. ... more less
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- Also Known As:
- Mercure Paris La Defense Parc Hotel Nanterre
- Mercure Hotel Nanterre
- Accor Hotel Nanterre