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“Pleasant stay with helpful staff”

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Novotel Marne La Vallee Noisy
Ranked #2 of 6 Hotels in Noisy-le-Grand
Belfast, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Pleasant stay with helpful staff”
4 of 5 bubbles Reviewed 16 May 2013

Stayed en route back from Tignes.Family of five in interconnecting room.Perfect for our visit to Disney and day trip to Paris on train.Very secure parking and for that reason alone will not hesitate to go back in July.Food was not world beating but perfectly adequate.Go for the cheaper continental breakfast,again perfectly adequate.Only downside is the lack of view but positives far outweigh this.

Stayed March 2013, travelled with family
Helpful?
1 Thank MonsieurTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel C, Directeur général at Novotel Marne La Vallee Noisy, responded to this review, 20 May 2013
Dear Madame, Dear Sir,

Thank you very much to take time for your answer.

It will be a pleasure to welcome you on july 2013;

I stay at your disposal for any information

Best regards

Lionel CLAUDIC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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477 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Ardee, Louth, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 May 2013

Hi,
I booked my holidays through booking.com and got novotel hotel ,it was alright but after coming back from holidays found money is been taken againfrom the credit card after the checkout and after all settlement . I ranged them they told it is my resturant bill , got into arguement and later they agreed to send the bills ,i got three bill total of 158.60 out of it a bill of 27.80 was ours that we had paid and have receipt for that. Rest two bill has been billed 6 hours after we checked out , i questioned it they came up with new story there computer is down that week . i asked that in the bill of 27.90 the time, date everything is right ,they told me that will check with the manager. As you all know we all spend money according what you have ,my credit account limit was about to finish except few euro 50 left, as this 158.60 came it my account credit card charged me extra euro 7 as over limit fee. Later after two weeks thay returned my money not even asking an apology or refunding my euro 7 just occured because of sheer negligence of the hotel. I felt like betrayed .... Just be beware of such kind of credit card frauds of hotel. i wrote to booking.com I think thay dont even bother about it......God save people leaving such kind of hotels

  • Stayed April 2013, travelled with family
    • Value
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Helpful?
1 Thank Bijoy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 6 May 2013

We stayed here in advance of our visit to Disneyland Paris (Marne la Vallée). The breakfast is very simple, the coffe disguesting. We had a family room, which is a double bed for the parents, and the 'canapé' turned into two single beds in the same rom. However, at check out, two rooms need to be paid. The desk manager was not friendly nor helpfull at all.

  • Stayed May 2013, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank vvmerris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Noisy-le-Grand hotels

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 April 2013

The Hotel was clean and functional but some small things (which could be easily rectified) let it down. A mirror behind the dressing table/desk would have been helpful for ladies who wish to do their hair and make-up and who needed an electrical socket nearby. Staff in the breakfast dining room seemed very anxious to utilise as small an area as possible resulting in no privacy as the remaining tables were too close to each other. We dined at 8.45 am and by then there were no glasses, milk, cheese, all of which had to be asked for instead of being replaced automatically. Staff there could also benefit from a course in charm.
The Hotel was very handy for the station once you found your way through the underground car park of the shopping centre nearby. The train ride into the centre of Paris at the Arc de Triumph took 20 minutes.
The underground car park at the Hotel would have benefitted from an internal elevator as carrying luggage up a small circular staircase was not easy. The staircase itself was filthy and smelly and given the surrounding area which was very downmarket it felt very insecure.
Very limited selection of bar food which did not justify the prices charged, especially for wines.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 97Mags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amlwch, Wales, United Kingdom
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 April 2013

We stayed over for a night, we arrived late and found the area to be lacking in anything to do other than catch the Metro, hotel was pleasant and the food was good, evening staff levels were low to cope with the demand in the restaurant but they coped - ideal stopover with family, decent sized room and a good breakfast, evening meal wasn't cheap but this is Paris but the food was worth paying for

  • Stayed March 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Meltch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 8 April 2013

we booked this hotel as we had to attend a wedding close that area and they had a car park. Unfortunately here was no good 5 stars in that area. As it is part of the Accor group , i thought that it will have some standard. the check in was efficient. Staff was efficient, but not friendly or welcoming. The restaurant menu was limited if you are vegetarian and it is not cheap. The room was a medium size with a sofa bed. it had a shower only, but the temperature keep changing from hot to cold.
the bed was comfy enough, pillows were like big cushions. Woke up the next morning, noticed a bite on my leg. I did not think too much about it. after the second night i had loads of bites. I felt so disgusted. had to put all our clothes on a hot wash as soon as we got home.
the other thing is that they do not have a trouser press or iron. you have to go on second floor to an ironing room to iron your clothes. So inconvenient.
Their underground parking was very narrow, like most french car park.
we did not have breakfast for £15 euro each. there is a shopping mall across the road, and we had a very nice breakfast in PAUL's instead for less.
I certainly will not book this place again, but if you do, check the bed for bugs!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank th8nder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maine
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 17 March 2013

I spent five nights in the Novotel Marne La Vallee Noisy -le-Grand. The hotel - one of the Accor chain's brands - is relatively new and the rooms and common areas are by and large in nice condition. The grounds are perhaps not so much so: they were littered with scattered, sodden trash, but it was Winter. The hotel shares a building with an Ibis hotel, a lower-priced Accor brand. Each of the hotels has its own restaurant.

The room quality was marred only by a few hours one afternoon of no water, and occasional interruptions in the wireless internet service - were it not for these, this review would have awarded a "very good" rating instead of "average."

Front desk staff were friendly and helpful. Meals at the in-house cafe were tasty and well-prepared, although the 15-euro buffet breakfast was seriously overpriced and the hot offerings (scrambled eggs, bacon, sausages and ham) were tepid at best. Wine at the bar is also very expensive and beer is no bargain at 6,50 euro for a pint of Heineken.

A large shopping mall across the street offers the only nearby dining alternatives for folks on foot. They have a McDonald's, a Subway, fast-food pizza, a steakhouse, an oriental restaurant, a mid-eastern restaurant and a nice crepe house named la Menhir, as well as several other eating establishments.

The room was uncomfortably hot, but equipped with a wall-mounted, digital thermostat, which I changed from 21 degrees to 16. Unfortunately, when I removed my key card from the main electrical switch by the door when exiting, this apparently reset the thermostat, so when I returned in the evening I found the room once more sweltering at 21 degrees. So don't expect the thermostat to stay where you set it and be prepared to sleep with the window open if you like a cool room. I went in and out several times in one day, and was thus able to confirm that the return to the default 21-degree setting wasn't the housekeeping staff's work.

Toilet and bathroom are in separate rooms, and the toilet room is spartan, offering little elbow clearance and no place for coffee cup or book other than the floor. This may be a cultural expectation, but I find it a design flaw.

A walk through the mall brings the traveler to the underground train station, where downtown Paris is only about half an hour away. There is no manned ticket booth, however, and the machine refused both American credit cards that I was carrying. It did honor an American traveling companion's card, however, so the machine isn't limited to EMV-chipped cards, but does accept some magnetic strip-encoded cards. Cash payment to the machine was not an option, so your travel plans into Paris may be foiled by a non-universal credit card. The Novotel's front desk staff were unable to tell me where I could find an office to purchase tickets for cash.

As an aside, public toilets in the Paris train stations and on the street are also payment-card operated, and my cards fared no better there. Be forewarned.

Novotel is one of Accor's more-expensive brands, and my room ran about $175 per night - not a prohibitively high price so close to Paris, but one which led me to expect reliable running water and internet service. If you're traveling on a budget, plan to eschew the breakfast buffet (which wasn't included in that price) and dine instead in the mall. Or go into Paris and splurge at Au Chien Fume.

Accor's "Le Club" membership (formerly A|Club) is a smart move for folks wishing to stay at Novotel or Ibis (and, presumably, other Accor-brand) properties. For me, it's opened the door for early check-ins which otherwise wouldn't have been allowed - a real boon for travelers with early-arriving flights. I try to eliminate as many of the plastic cards in my wallet that I can, but this is one card that's worth the extra bulk.

In all Novotel Marne La Vallee Noisy-le-Grand offers a comfortable room, acceptable food and a good night's sleep. That's what it's all about, isn't it?

  • Stayed January 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McGoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Marne La Vallee Noisy

Property: Novotel Marne La Vallee Noisy
Address: 2 Allee Bienvenue | Noisy le Grand, 93885 Noisy-le-Grand, France
Region: France > Ile-de-France > Seine-Saint-Denis > Noisy-le-Grand
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Noisy-le-Grand
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Marne La Vallee Noisy 4*
Number of rooms: 144
Official Description (provided by the hotel):
Novotel Marne la Vallee Noisy le Grand is suitable for families to discover the magic of Disneyland(R) Paris. Come and enjoy shopping in the Village Vallée - Val d'Europe 20 minutes, or enjoy the Parisian storefronts in 30 minutes by RER. Ideal for business trips 5min walk to the RER A, it offers 14 meeting rooms fully equipped and has a covered and secure parking. A friendly space Novotelcafé the bar for your business meeting or a drink with friends. ... more   less 
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Also Known As:
Novotel Marne La Vallee Noisy Hotel Noisy-Le-Grand
Novotel Noisy Le Grand
Noisy-Le-Grand Novotel

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