As far as the hotel, it's alright, it was clean and had a good appearance, nice lobby and half way friendly staff (it is Paris!). The rooms were clean but nothing fancy and it is NOT a bed, it's a sleeper sofa!!! They say it's the "concept" of the hotel, as if people going to Paris are planning on sitting on a couch during the day. Anyway, since it is not clearly stated, be aware you'll be on a sofa for the night, a comfortable one none the less. Our a/c worked fine, the little kitchenette area is perfect for breakfast. The TV is the smallest available. I would never give this hotel a true 3 stars status, but apparently, the customer doesn't rate that!
The area is NOT great, the 19th arrondissement is a bit sketchy. A street or two over, on our way back to the hotel, there is a freshly painted wall that states that "this is the site of a crime where 6 people were murdered", that'll make you walk faster! Just make sure you go through the main road instead of the back streets on your way back from the metro (a 10 min walk). there is a LeClair store with groceries by the metro also.
However, my biggest grief and the reason for the one star (instead of a possible 2 or 3) is because the hotel charged us an extra night and are not admitting to their error. They suggested I fight it with my bank. They insist that it wasn't a charge but a pre-authorization....meanwhile the money is out of my pocket! I am a native French speaker so I can't even say that the language barrier has been causing a problem: it's French stubbornness and total lack of quality customer service. For this reason, I DO NOT recommend you stay with any Suite Home hotels.
- Official Description (provided by the hotel):
- Comfortable rooms, fully air conditionned, just next to the PHILHARMONIC of PARIS, the ZENITH de PARIS, easy access to the center of Paris with the metro or TRAM. ... more less
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- Also Known As:
- Suite Home Paris 19eme Hotel Pantin