Planned a weekend away in Paris with friends - we made our reservations via booking.com who were explicit in informing us that payment was to be made in person upon arrival at the hotel.
Upon checking in, both myself & another guest had issues with payment. The other guest had money removed from her account twice on the day before she arrived & the assistant general manager, Julie, who was manning the desk, demanded that she paid cash before being allocated a room!?! She claimed to have no records of the payment being made.
I too had the same issues, but this time Julie said that my booking was pre-paid at the time of the booking being made. I challenged her as to why I was then charged the day before my arrival - & she had no answer. I too was forced to pay cash before being given a room.
Julie was rude, unhelpful & smug & as in all cases, she just happened to be the most senior person in charge.
It's disgusting that the hotel finds it acceptable to take advantage of tourists that have come to visit their country!?
The room itself was pleasant for what it was - I found it clean although was concerned that the door shut, but did not lock. There are also no spy holes in the doors.
However, no hotel is worth being double/triple charged for!! I have now had my card cancelled as I'm concerned they have my details.
- Official Description (provided by the hotel):
- The hotel Campanile Paris-Est Pantin*** is ideally situated 10 minutes walk from the Zenith of Paris, the Parc de La Villette and the Philharmonie, and at 50 meters from the metro station Hoche (line 5). The establishment have been refurbished in 2013 and offer 131 rooms "Campanile New Generation", and redesigned public areas, in order to welcome your business and leisure stays in a warm, modern and functional atmosphere. Hotel services : - Buffet breakfast - Secured and private car park - In-room welcome tray (tea, coffee, infusion...) - 24-Hour-reception - Free high speed internet (Wifi) - 24-hour-luggage storage - Accessibility to disabled guests - Equipped meeting room (max 80 guests) - Pets allowed (-10 kg) - Iron and hair dryer available at reception - Fridge and microwave at reception We look forward to welcoming you soon in our establishment ! ... more less
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- Also Known As:
- Campanile Paris Est - Pantin Hotel Pantin