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“A good hotel for recouperating (not sightseeing though)”

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Mercure Paris Charles de Gaulle Airport et Convention
Ranked #9 of 30 Hotels in Roissy-en-France
Reviewed 21 April 2014

Stayed at the hotel for a couple of nights to recouperate after flying 24 hours. I found the rooms clean and tidy. The staff were helpful and friendly. The soundproofing was excellent against plane noise, didn't hear a peep. The pricing for both the room rate and the restaurant I found a bit expensive. It is not a hotel to stay in for sightseeing Paris, but for my purpose it was really good.

  • Stayed: March 2014, travelled solo
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2  Thank Ice_D_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joel-Sonnes, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this reviewResponded 23 April 2014

Dear Madame, Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Sincerely yours

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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333 - 339 of 841 reviews

Reviewed 11 April 2014

Overall very good, restaurant quality was good even if service was a bit approximate. I was surprised that the airport shuttle frequency in late afternoon was only every 30 minutes, we had to wait 29 minutes and saw the Hilton & Hyatt shuttles twice!!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
3  Thank Stuart F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PULCDG, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this reviewResponded 14 April 2014

Dear Madame and Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the shuttle service frequency it's every 15 minutes from 05:30 am to 10:00 am and 07:00 pm to 10:00 pm. From 10:00 am to 07:00 pm it's every 30 minutes or you can take the CDG Val station every 4 minutes and walk or order a shuttle between the station Parking PR and the Hotel.

Sincerely yours

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Reviewed 5 April 2014

I ended up in Paris late night with my flight schedule totally jeopardized because of visas issues and spent a night at Pullman at CdG. Despite having strong tension because of my travel problems I immediately felt relieved once there and once in the room I ordered food and been able to leave everything outside. I have been late for the day menu, so I had to go with a standard pizza, that was good and arrived quickly.
My sleep was smooth, no noise at all, and the morning, looking at the airport airstrip from my window, I felt relieved and optimistic. After a good and abundant continental breakfast I started dealing with my visa issues and I got through just minutes before I had to leave the room. I was then able to extend my stay for a few hours until my flight check-in. I worked excellentely well from the room, and I think this hotel is now a sort of talisman for me.
It has surely been and unforgettable stay.

  • Stayed: April 2014, travelled on business
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Thank andreailcujo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PULCDG, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this reviewResponded 13 April 2014

Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thanks you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards

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Reviewed 2 April 2014

The hotel is good, with a nice view of the airport's runway, and the best part: it's really quiet, even with the landing and takeoff of the airplanes during almost all the time. The bad part: it has no service to help you with the luggages when you arrive (you have to ask for it and they toke a lot of time to bring my luggages to my room), and the parking is REALLY expansive, and you have no other way to park the car if its not the parking!! It's a good choose for one or two nights, when you are waiting for your fly, but no more than that.

Room Tip: The runway view is great for those who like planes and it's quiet!
See more room tips
  • Stayed: February 2014, travelled solo
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3  Thank Zezinho N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

The only downside to this hotel was the staff member who greeted us at reception. We along with other passengers had been off loaded by Malaysian Airlines for one day but had been put up here as compensation. As we had arrived at the airport early morning to be told that this was going to be the case it was disappointing to be received poorly by the girl on reception who was quite rude and gave us the feeling that it was all our fault that this had happened. However apart from that and the fact that we were stuck there for the day (there had been an accident and transport to the airport was badly affected), with no infrastructure around for you to visit like shops the hotel was fantastic. Lovely room with a view of the airport so we could watch the planes taking off and apart from that one person all the rest of the staff were friendly and helpful

  • Stayed: January 2014, travelled as a couple
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3  Thank AucklandTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PULCDG, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this reviewResponded 7 April 2014

Dear Madame and Dear Monsieur,

Thank you for taking the time to tell us about your experience at the Pullman Paris Charles de Gaulle Airport during your stay At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the staff member who welcomed you, we will share your comments with our front desk manager.
We appreciate your sharing your comments,
Sincerely yours

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Reviewed 26 March 2014

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Accorhotels.com
2  Thank hoffi82
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PULCDG, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this reviewResponded 3 April 2014

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Reviewed 25 March 2014

we needed a hotel for one night prior to departing France. Chose the Pullman for its convenience to CDG, and were very happy. Nowhere is Paris is cheap, but this hotel meets all needs. Quiet. Clean. Free pick-up from the train station by shuttle, and they will drop you at the required terminal for flight on departure. Little bit of a hassle getting into Paris if you want a night out (11Euro train ticket!) but if that is not needed, then Pullman was very good. Would happily stay there again.

  • Stayed: March 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PULCDG, Directeur général at Mercure Paris Charles de Gaulle Airport et Convention, responded to this reviewResponded 4 April 2014

Dear Madame and Dear Monsieur,

We very much appreciate your comments regarding your stay at the Pullman Paris Charles de Gaulle Airport. It is always a pleasure to receive positive feedback.
We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Paris Charles de Gaulle Airport et Convention

Address: Route de la Commune | Roissypole Ouest, 95713 Roissy-en-France, France (Formerly Pullman Paris Charles De Gaulle Airport)
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Roissy-en-France
#8 Luxury Hotel in Roissy-en-France
Price Range: £80 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Charles de Gaulle Airport et Convention 4*
Number of rooms: 345
Official Description (provided by the hotel):
Dans l'enceinte de l'aeroport de Roissy CDG, le Mercure Paris Charles de Gaulle Airport et Convention, entierement renove en 2014, adopte un style resolument moderne dans une atmosphere particulierement chaleureuse et intimiste. En echo a l'univers de la mode et de la haute couture parisienne, les 345 chambres, parfaitement insonorisees et non fumeur, ont ete repensees pour developper l'ergonomie et l'elegance. Espaces de convivialite et de rencontre, le bar et le restaurant de l'hotel, vous proposeront des cartes orginales et inventives. Pour vous detendre, l'hotel dispose d'une piscine couverte avec vue sur le jardin et donnant acces a son solarium exterieur. Pour maintenir la forme, notre fitness est a disposition. Le Mercure Paris CDG Airport et Convention vous offre egalement toutes les facilites pour organiser reunions, seminaires, cocktails, showrooms ou garden parties... Au sein de ses 15 salles de reunions, dont 5 Board Meeting dotees des dernieres technologies. ... more   less 
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Also Known As:
Pullman Paris Charles De Gaulle Airport Hotel Roissy
Pullman Hotel Roissy
Accor Hotel Roissy

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