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Relais Spa Paris-Roissy CDG
Ranked #13 of 30 Hotels in Roissy-en-France
Montana
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Reservations don't count here”
1 of 5 bubbles Reviewed 7 March 2013

We had reservations for a premium room, when we checked in they changed our room and they put us in a handicapped room. Sub standard for what we paid for. Manager the next morning said they were full, so what happened to our reservation? Will never stay there again. Very disappointed as it was our first trip to Paris.

Room Tip: You take your chances here.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rrwidow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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642 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Cincinnati, Ohio
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 7 March 2013

Stayed here the night before a return flight to the USA. The room was terrific - very spacious and clean. Huge bathroom with separate shower and tub and towel heater. Also toilet was separate from shower/sink area. Has a kitchenette which was convenient. Beds were super comfortable!! Loved the pillows and comforters.

Loved that they offer a shuttle to and from the TGV station at CDG - this was a deciding factor in our choice. It was ~10 minutes from the train station/airport to the hotel at night, and 15-20min in the morning. We were very lucky and only had to wait <5 min for the shuttle the night before - as it starts to run only every 30 min in the late evening. They also start running the shuttle around 6am and very frequently in the mid morning when most people need to leave for an international flight.

The staff was just polite rather than super friendly or helpful.

My only complaint is the price of room service. I chose this hotel also b/c they had a restaurant and I knew I would be arriving in the evening and didn't want to bother finding somewhere else to eat. Due to closures on the train route, we were later than planned and arrived shortly after 11pm, and I believe the restaurant closes at 11, so we could order room service until 11:45pm. I appreciated that we could still order, but the prices seemed really high to me. Net, I would certainly stay here again, but would definitely plan to be able to eat before.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 26 February 2013

Do your self a favour and DO NOT STAY HERE!! I am not one to complain! I am clearly putting this on here so you don't experience the same! Staff do not care! you won't get any joy from them!! An they still getaway with over charging for things on your bill you've never had! Everything about this hotel was TERRIBLE! STAFF DO NOT CARE! WORST EXPERIENCE

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sianjmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 19 February 2013

On the plus side, the hotel is close to the airport, with free parking and free shuttles. I found the suites quite small and basic for the price, the Executive Lounge was a waste of time, no drinks available and no fresh snacks throughout the day. The drinks and food were expensive in the bar, and beware ordering 2 courses, the starter was delivered the same time as the main meal! Agree with other reviews that staff will enter your room at any time without knocking, so put the notice up!! Try the Irish bar down the road in the Millenium hotel, good atmosphere and good club sandwich. No English channels on the tv, but there was wi-fi in the rooms, and the room were quiet. All in all, an ok place to stay short term.

Stayed February 2013, travelled with family
Helpful?
2 Thank Alli R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 4 February 2013 via mobile

Crazy shuttle drivers, no shuttle after 0:30 from the airport, some of the rooms (like mine) are looking at the cemetery. Very clean, close to the simulator. Fantastically comfortable beds. Very quite hotel. All in all, so-so.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sonja_d_chick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruges, Belgium
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 31 January 2013

Just stayed at the Relais Spa for 5 nights during a fair. First of all, they should change their name. THERE IS NO SPA, not even a health club!! They saying that it would open on 30 January, but people who stayed there before told me that the management keeps saying that. There is no construction going on, so I can only assume that is a management problem. The restaurant is large, but still too small to cater to all the guests. My advice, book a table. On Saturday night we were turned away. Then we went to the bar, where we had a light dinner the night before, only to find out that for some obscure reason, no food was available on Saturday nights. "You can order room service, or go to one of the other hotels in the area" was the comment of the waiter. "And what if I order room service and have delivered in the bar?" was my answer. "You can't". so we went to the Marriott. The first time ever a hotel recommends going to the competition.
The rooms are nice, but badly designed. Many square meters are lost with the large hallway. The closed is VERY small (clearly designed for people staying only night). The materials used are poor, because after only year, the hotel looks worn out in many places. For instance, the halls are full of scratches. Clearly the wallpaper is too fragile.
All in all, a hotel that COULD be nice, but that has serious management issues.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mathias19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 January 2013

Room very stylish,clean and a reasonable size for Paris. Each room has a balcony and this has to be an advantage if you smoke. Separate toilet is a rare and great facility when travelling with companion. Small entrance hall with second door helped keep the room very quiet even though we were close to the lifts. I needed quick transport to the trade fair which was provided free of charge. Also a 10 minute walks gets you to a village with some great little French restaurants. It has been a long time since I have been looked after by such happy motivated staff. Will definitely use this Hotel again.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Relais Spa Paris-Roissy CDG

Property: Relais Spa Paris-Roissy CDG
Address: 8 Allee du Verger, 95700 Roissy-en-France, France
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Roissy-en-France
#5 Business Hotel in Roissy-en-France
#11 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Relais Spa Paris-Roissy CDG 5*
Number of rooms: 463
Official Description (provided by the hotel):
Relais Spa Paris-Roissy CDG and its 463 rooms (Premium, Executive Rooms and Junior Suites) will welcome you during your business or personal trips.From high quality of services to the large range of facilities (room service, concierge, housekeeping, executive lounge, business center, shop ...), everything is designed to make your stay a real moment of relaxation.Enjoy your stay at the Relais Spa to take a moment to relax in our new SPA in partnership with the famous French brand Nuxe.The team invites you to discover face & body treatments as well as our facilities: steam bath, sauna, swimming pool, jacuzzi and fitness center.Come and discover our bar the “Starry Lounge” where you can enjoy a bite to eat or a glass of Champagne under the stars in the cosy and elegant atmosphere during your stay. Warm and contemporary, our Brasserie Flo offer you the perfect environment to enjoy a great variety of meals and wines.Business travelers will appreciate its proximity to Roissy-CDG airport, as well as to the Villepinte and Le Bourget convention centers. ... more   less 
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Also Known As:
Relais Spa Paris-Roissy Cdg Hotel Roissy

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