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“quiet nice” 4 of 5 bubbles
Review of Relais Spa Paris-Roissy CDG

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Relais Spa Paris-Roissy CDG
Ranked #13 of 30 Hotels in Roissy-en-France
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“quiet nice”
4 of 5 bubbles Reviewed 30 May 2014

very close to airport,free shuttle bus from airport to hotel and only take 10 mins.also close to shopping mall and have free shuttle to go there and only take within 10 mins.
clean and quiet.but a bit far from city center.
but no restaurant nearby,only can take the rm service,it's expensive but it's still average price in france.

Room Tip: choose some rm near the lift ,because it's got lotsssss of rm on each floor and take a long way...
See more room tips
  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Zoe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 6 July 2014
Dear Z_ZZOE,

We would like to thank for taking the time to share your experience with us!

We are happy to learn that you did enjoy your stay at the Relais Spa Roissy.

There are several restaurants nearby, we will be very pleased to recommend you one of them during your next stay.

Hope to welcome you very soon!

Best Regards,
Charlotte - Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

634 reviews from our community

Traveller rating
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    117
    61
    50
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ottawa, Canada
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 25 May 2014

Unlike other reviewers, our room was quite clean. However, instead of a double bed, we got two twin beds pushed together which easily came apart in the night and were also very squeaky. The hotel takes full advantage of the fact that there aren't really any other bars or restaurants available and charge high prices for a product that is very mediocre. Check out was also more difficult than it should have been, since staff could not find money to refund the annoying deposit that they insist on taking and we barely made our shuttle to the airport. Not a bad hotel really, they just have to tie up a few lose ends.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lindzeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 5 June 2014
Dear Lindzeh,

We thank you for your feedback regarding your experience at the Relais Spa Roissy.

We have taken into consideration your comments and will undeniably use it in order to reach excellence and match your expectations.

Do not hesitate to get back to me during your next stay, I will be very pleased to recommend you nice place to eat.

Best Regards,
Charlotte - Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 22 May 2014

I stayed in the hotel due to my flight cancellation, and I may say that the products from outside and When you get in the lobby is amazing! First experience, arriving at the reception, a queue crossing straight the lobby due to apparently a flight delayed, but also with so many airlines departing, I felt like I really was in an airport and not a five star hotel. I had a beer because I didn't want to queue, and my goodness the reception staff actually 2 persons were incredibly professional, fast with a real self control in front of passengers unnamable. One hour and half later after analysing this hotel from the bar, I got a spacious room but with so many problems, hair in the bathroom, sink out of service, I order a kettle, 1hour to get it. This hotel has a real potential, I think the hotel management should ask themselves, why they are getting so many disappointed guest

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Poiuytrewq098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 27 May 2014
Dear Poiuytrewq098,

We truly appreciate the time you dedicated to share your experience with us. Thanks a lot for your relevant observations that will undeniably help us to develop excellence.

We completely understand your point of view regarding our service and sincerely apologize for that unpleasant moment. Rest assured that your constructive remarks have been taken into consideration by the management.

We thank you for your positive feedback regarding the efficiency of our receptionist.

We hope to welcome you soon for a successful stay!

Best Regards,
Charlotte-Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 May 2014

Stayed here on our last night of a wonderful 6 days in Paris! The hotel looked lovely on pictures and the room was very nice however the bathroom stunk of wet dog and mould! The restaurant did not offer much so we popped down to the Novotel next door which had a lot more choice and we'll priced! Service slow and staff blunt.

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank LukeyS2655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 20 May 2014
Dear LukeyS2655,

We thank you for the time you dedicated to share your experience with us.

I am sorry to read your displeasure regarding the smell of your room and the choice at the restaurant. Your observation has been sent to the managers in order to improve the quality of our service.

I remain at your disposal and hope to welcome you for an excellent stay with us!

Best Regards,
Charlotte - Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
france
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 9 May 2014

-I go to this hotel a few times a year . When it was first opened , everything was great , unfortunately it did not last long :
-the cleaning needs to be improved ( the rooms always smell when you enter : i understand there is a kitchenette but some air freshener should be used / rooms are always very dusty , you will usually find hairs in the shower / corridors to reach your rooms are never clean ( the floors are full of crumbs-dust )
- Regularly the room keys dont work and since theres no phone in the corridors , you need to go back downstairs to reception ( which can be very inconvient since some of the rooms are really far appart )
-if you call operators to get some extra amenities in the kitchenette, you will usually dont get it .
- on the good sides though , the rooms are nicely arranged and comfortable
-staff at the lobby are nice and friendly

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bedugul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 20 May 2014
Dear Bedugul,

We thank you for taking the time to share your experience at the Relais Spa Roissy. Your feedback is essential to us and helps us to reach excellence.

Your constructive observations have been sent to the relevant department and necessary actions have been taken to improve the quality of the cleaning.

I hope to have the pleasure of welcoming you personally during your next stay. I remain at your disposal for anything you may need.

Best Regards,
Charlotte - Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 21 April 2014

I booked this hotel through Expedia. Expedia rated this hotel as a five star. I would rate the hotel as 3.5. Not a bad hotel, just not 5 stars. The hotel seems a little run down. The landscaping was in bad shape even though the hotel is fairly new. I had the same experience as another reviewer. My first room had a strong odor of cigarettes even though the hotel is nonsmoking. The staff did switch me to another room. The restaurant was extremely disappointing. The serving sizes were like appetizers and the prices were high. There was a problem with my wife's meal and which delayed it about fifteen minutes. We never received an apology or any reduction of the check. They were also out of the first wine I chose and gave me the wine list with no recommendations.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 28 April 2014
Dear Jonh S,

We would like to thank you for the time you dedicated to share your experience with us. I have the regret to read your dissatisfaction and on behalf of the Relais Spa Roissy, I would like to apologize.

You can be assured that I will share your helpful comments with the relevant departments in order to improve the quality of our service and match your expectations.

We look forward to welcoming very soon!

Best Regards,
Charlotte – Guest Relation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 April 2014

The temperature in the room and hotel in general was cold; we were unable to increase the heat. The staff were friendly but very inexperienced and unable to advise us or help us with many of the amenities of the hotel. The restaurant closes at 10pm and as we arrived at the hotel at 9.50 we were told the only option would be room service. We wanted breakfast in our room the following morning but this stops at 10 am. We were disappointed in many ways considering this is a five star hotel.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank shane k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelaisSpa, Responsable relations clients at Relais Spa Paris-Roissy CDG, responded to this review, 28 April 2014
Dear Shane K,

Thanks a lot for your feedback regarding your experience at the Relais Spa Roissy.

We are sorry to feel your displeasure and have taken into account your relevant comments that will certainly help us to improve our service.

We hope to have the pleasure to welcome you very soon at the Relais Spa Roissy.
I wish you a wonderful day!

Best Regards,
Charlotte - Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Relais Spa Paris-Roissy CDG

Property: Relais Spa Paris-Roissy CDG
Address: 8 Allee du Verger, 95700 Roissy-en-France, France
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Roissy-en-France
#5 Business Hotel in Roissy-en-France
#11 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Relais Spa Paris-Roissy CDG 5*
Number of rooms: 463
Official Description (provided by the hotel):
Relais Spa Paris-Roissy CDG and its 463 rooms (Premium, Executive Rooms and Junior Suites) will welcome you during your business or personal trips.From high quality of services to the large range of facilities (room service, concierge, housekeeping, executive lounge, business center, shop ...), everything is designed to make your stay a real moment of relaxation.Enjoy your stay at the Relais Spa to take a moment to relax in our new SPA in partnership with the famous French brand Nuxe.The team invites you to discover face & body treatments as well as our facilities: steam bath, sauna, swimming pool, jacuzzi and fitness center.Come and discover our bar the “Starry Lounge” where you can enjoy a bite to eat or a glass of Champagne under the stars in the cosy and elegant atmosphere during your stay. Warm and contemporary, our Brasserie Flo offer you the perfect environment to enjoy a great variety of meals and wines.Business travelers will appreciate its proximity to Roissy-CDG airport, as well as to the Villepinte and Le Bourget convention centers. ... more   less 
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Also Known As:
Relais Spa Paris-Roissy Cdg Hotel Roissy

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