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“convenient”

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Comfort Hotel Airport CDG
Ranked #28 of 31 Hotels in Roissy-en-France
AUCKLAND
Level 6 Contributor
319 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“convenient”
Reviewed 12 September 2013 via mobile

There is an excellent free shuttle to and from the hotel which runs approx 30 minutes during the day. Catch from level 5 above railway station terminal 2f. Orange bus with large Comfort logo on front.
Small room which was crowded with 2 people and baggage but clean and tidy.
Good bar and snacks.
Our visit was slightly marred by 3 fire alarms in the middle of the night. On first occasion we mustered , automatic fire doors all worked. No sign off any staff but may have been checking. Alarm stopped after a few minutes and guests started drifting back in. Duty manager appeared at desk but no thing was said, fire brigade arrived about 10 minutes after alarm sounded. 1 appliance 5 men in modern gear. We not bother to get up for other alarms!
Unfortunately though we had booked and paid in advance there was a hiccup on check out, with us being charged for extra night. In trying to sort it out we missed bus to airport. Receptionist did not seem too concerned.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank LARRY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Guest Relations Manager at Comfort Hotel Airport CDG, responded to this review, 7 October 2013
Google Translation
Monsieur,

Nous avons pris connaissance de votre message et déplorons de lire que votre passage au sein de notre hôtel n'a pas été à la hauteur de vos espérances.

Nous avons eu effectivement à regretter des problèmes avec l'alarme durant cette nuit et la venue des pompiers pour vérification. Nous sommes absolument désolés que cela ait interrompu votre sommeil et nous en excusons au nom de la Direction de l'établissement. Le message a été passé à la réception d'inviter les clients à un petit déjeuner, mais peut-être étiez vous déjà partis.

Nous espérons néanmoins vous recevoir à l'avenir dans des circonstances plus heureuses


Sincères salutations
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317 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Glasgow, United Kingdom
Level 6 Contributor
147 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 11 September 2013

This budget priced hotel is clean and tidy.The breakfast is good and has shuttle bus to the airport on a regular basis. The rooms are small but ok for an overnight, The service in the hotel is good so cant really complain. I struggled with my cases to get on and off the bus but did the driver budge from his seat -no! Why should he-he is a driver and not a luggage carrier! I would stay here again but all I wanted was an airport hotel. There is nothing nearby so forget going out somewhere.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColonelMonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Responsable commercial at Comfort Hotel Airport CDG, responded to this review, 13 September 2013
Google Translation
Madame, Monsieur,

Nous avons pris connaissance de vos commentaires et sommes heureux d'apprendre que vous avez apprécié votre séjour au sein de notre établissement.

Pour votre information, nous avons conclu depuis peu un partenariat avec un centre aquatique situé à 3 km de l'hôtel et ouvert 7/7j, pour la plus grande joie de notre clientèle.
Il vous offre 5 espaces sur plus de 11 000m2 : Aquatique, Fitness, Bien-être, Aire de jeux Plaine Ludiboo (la plus grande structure tubulaine de France pour les enfants de 2 à 12 ans) et Restauration.

Au plaisir de vous accueillir à nouveau au sein de notre établissement

Sincères salutations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven
1 review
Reviewed 9 September 2013

Free bus to the airport. Good breakfast, helpful staff. The room was clean, has a comfortable bed and looks nice, but it's really small, the size of the shower should be a little bit bigger... that's why I only recommend this hotel if you just need a place to rest for 1 day near the airport.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Dirk P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Responsable commercial at Comfort Hotel Airport CDG, responded to this review, 11 September 2013
Google Translation
Madame, Monsieur bonjour,

Nous avons pris connaissance de vos commentaires sur le site et vous en remercions au nom du personnel.
Nous avons effectivement ces derniers mois travaillé sur la qualité de service et celle du petit déjeuner. Nous avons ainsi rajouté depuis peu des œufs brouillés et les jus d'orange et de citron frais.
Notre nouveau Responsable restauration arrivé la semaine dernière, fera le maximum pour poursuivre cette démarche.

Au plaisir de vous accueillir à nouveau au sein de notre établissement

Sincères salutations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maracaibo, Venezuela
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 September 2013

Fine tostay overnight waiting for flights the next day. Had a minor inconvenience, the hotel is an all non-smoking hotel and someone had smoked in the room we were assigned. This was quickly solved by the receptionist who gave us a new room at the same floor. There are a lot of airplanes flying even directly over the hotel but noise was never an issue.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lkhd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Responsable commercial at Comfort Hotel Airport CDG, responded to this review, 11 September 2013
Google Translation
Madame, Monsieur,

Nous avons lu avec plaisir les commentaires laissés sur le site à la suite de votre passage au sein de notre établissement et vous en remercions.

Nous déplorons que les clients précédents aient fumé dans leur chambre ( nous rappelons que notre établissement est entièrement non fumeur. Notre réceptionniste a néanmoins réagi au plus vite afin de vous satisfaire et vous garantir un agréable séjour.

Nous sommes effectivement situés près des pistes de l'aéroport de Roissy, que nos clients peuvent rejoindre en moins d'une demi heure grâce à la navette gratuite qui stoppe devant les portes de l'hôtel, mais les avions n'occasionnent aucune nuisance grâce au système de double vitrage.

Au plaisir de vous accueillir à nouveau au sein de notre établissement

Sincères salutations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2013

The only thing comfortable about this hotel was the bed.
After having difficulty opening our door we stept into a tiny room - not much of a concern for my mother and I as we are pretty small ourselves. But the bathroom was a different kind of tiny. The shower was a triangle no bigger than the size of my laptop with a curtain hanging on the outside. This made the water leak and flood the TINY bathroom and made the carpet wet which explained the damp mouldy smell saturating the whole hotel. We bypassed the shower that night! In the morning after a rehabilitating sleep (thankfully) our toilet blocked. Luckily the maid was very kind and understanding (made me think that this was a reoccurring problem). Also the wifi was very poor the whole time we were there - dropping in and out.
Next time we need an overnight stay close to the CDG airport we will be looking elsewhere.

Room Tip: Stay at another hotel to avoid disappointment altogether.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaitJensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Responsable commercial at Comfort Hotel Airport CDG, responded to this review, 11 September 2013
Google Translation
Madame,

Nous regrettons de lire que la chambre n'a pas été à la hauteur de vos attentes.
Certaines de nos salles de bain sont effectivement petites. Des travaux sont effectivement à l'étude pour y remédier.

Dommage que ces commentaires n'aient pas été remontés immédiatement à la réception qui vous aurait bien entendu immédiatement délogées.

Sincères salutations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 August 2013

This was my second stay at this Hotel. The room was standard with nothing special but the TV and free wifi worked well. The plumbing needs some help as shower and toilet drained slowly. The staff was more helpful than when I stayed last year. We ate in the bar, which had good portions and very good fare. The location was perfect for early morning flights out. The value was great through Gala Hotels,, will use again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Jean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Responsable commercial at Comfort Hotel Airport CDG, responded to this review, 30 August 2013
Google Translation
Monsieur,

Nous sommes ravis que vous ayez passé un agréable séjour et apprécié les services de l'hôtel.

Vos remarques seront d'une grande motivation pour notre nouvelle équipe et nous incitent à poursuivre nos efforts de changement.

Peut-être pourrez vous lors de votre prochain passage profiter de nos nouveaux forfaits PKFLY (chambre/ petit déjeuner et parking longue durée) ou DETENTE (chambre/ petit déjeuner/ parking et entrée dans l'un des plus grands espaces aquatiques de France situé à 5 minutes).

Très cordialement
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 15 August 2013

The room is really small but this is not the problem, the problem is the toilet. The toilet is tiny and the bathroom even smaller. I mean you cannot move int he bathroom. The toilet was not so clean and i did not really used it because of this. I slept only for 6 hours and the left. I would not recommend it to anyone.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie A, Responsable commercial at Comfort Hotel Airport CDG, responded to this review, 26 August 2013
Google Translation
Monsieur bonjour

Nous avons lu avec regret que les services de l'hôtel n'ont pas été à la hauteur de vos attentes et le déplorons.
Afin de mieux comprendre et améliorer notre service, nous avons cherché à vous contacter afin de connaitre la date de votre passage et le numéro de votre chambre, mais n'avons pas obtenu de réponse. Nous ne sommes donc malheureusement pas en mesure d'apporter un commentaire constructif à votre réclamation

Restant néanmoins à votre entière disposition pour échanger sur le sujet

Sincères salutations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Hotel Airport CDG

Property: Comfort Hotel Airport CDG
Address: 1 bis, rue de Paris, Le Mesnil Amelot, 77990 Roissy-en-France, France
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 31 Hotels in Roissy-en-France
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Hotel Airport CDG 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Comfort Inn Roissy
Comfort Hotel Roissy

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