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“Excellent location, high prices” 3 of 5 bubbles
Review of Sheraton Paris Airport Hotel & Conference Centre

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Sheraton Paris Airport Hotel & Conference Centre
Ranked #9 of 30 Hotels in Roissy-en-France
Tours, France
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Excellent location, high prices”
3 of 5 bubbles Reviewed 27 September 2013

We recently stayed at The Sheraton for one night, for the second time.

The hotel is situated in a great location within Terminal 2. We parked at Terminal 3 and our flight was from Terminal 1, but the transport system at the airport makes everything very easy.
Check-in was straightforward. We had booked at double room for two people. The cost of the room, including tax and a donation of €1 to UNICEF was €453.30.

The hotel has excellent sound-proofing and although our room overlooked the runway, we couldn’t hear anything. The room was an average room for a chain hotel – standard furniture, nice bathroom. However, we recently stayed in a Holiday Inn for less than a quarter of the price and the room at The Sheraton was no better or more luxurious. Despite having booked for two people, we were provided with only one robe. There were two very small individual containers of milk and a choice of four different teas – one tea-bag for each variety.
Given the cost of this room – and I’m not sure why it was so high, perhaps because we had booked only a couple of weeks before arriving – I would expect something a bit more luxurious and with a bit more generosity shown in terms of robes, drinks, etc.

I have noted the responses to criticism of this hotel on TripAdvisor from the hotel management and find all the responses a bit bland ‘thank you for your positive comments, we are sorry to learn of your less positive experiences, we will pass your comments on to the relevant team’.

Would we stay here again ? Not before having tried some other hotels within the airport.

  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stanleyalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 3 October 2013
Dear guest,

Thank you for posting your review on TripAdvisor following your last stay at the Sheraton Paris Airport Hotel & Conference Centre. On behalf of the General Manager and all our team, we thank you for sharing your experience with us. Your feedback is very important to enhance the quality of service we aim to provide on a regular basis.

We invite you to contact us directly at 00125_gsc@starwoodhotels.com to discuss your experience further. We hope to have the opportunity to welcome you back to the hotel soon to allow us to demonstrate the level of service you expect and deserve.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,819 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (258)
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English first
Ann Arbor, Michigan, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 September 2013

We had a 14-hour layover in Paris from the US. We were completely lacking sleep when we arrived at 0600ish. We stashed our bags at the bell desk and did a mini tour of Paris. We arrived back at lunchtime (yes, we should have stayed in the city, but were exhausted after some missteps and our 50something years. Lunch was wonderful and our room and dinner were great. We had a great time snacking and breakfasting in the club room. It was a wonderful place to dabble. We loved watching the planes take off from the club room and the rooms were so quiet we slept comparatively well. Stay if you're passing through!

Room Tip: They will offer a club room for extra: take it if you can afford it; it's a good value that not...
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 3 October 2013
Dear Guest,

Thank you for having chosen the Sheraton Paris Airport & Conference Centre for your recent stay. We have happily noted that you have had a memorable experience in one of our Club Rooms and that you enjoyed our services and facilities. We will share your positive comments with the Chef and the restaurant team. For us, it is really important to ensure that every guest leaves with great satisfaction.
Thank you for sharing your rewarding review with us through TripAdvisor. We hope to have you back soon in our hotel.

Warm Regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

This hotel located right in the Paris CDG airport terminal 2 was convenient, clean and pleasant. I would definitely stay there again if the need arose. The hotel is elegant inside (marble bathrooms and mine had both a shower and tub), the bed was comfortable, and it was not too noisy (I asked for a quiet room so it was far from the elevator).
They even left me a gift which was a business card holder with the hotel name on it. I would have appreciated a complimentary bottle of water instead ;-).

  • Stayed September 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Meredith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 3 October 2013
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor and for your confidence in our hotel. We are really pleased to learn that our location and our decoration met your expectations and that you were able to rest comfortably thanks to our branded “Sweet Sleeper Bed”.

We look forward to welcoming back soon to the Sheraton Paris Airport Hotel & Conference Centre.

Sincerely,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North of Boston, MA USA
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 23 September 2013

We needed a hotel near the airport prior to our return flight to the US. We booked last minute as we had to return home from our trip a few days early. Booking online was easy, and we got a very nice room at what I thought was a reasonable price. Our room faced the runways but it was super-quiet! We never heard any airplane noise, and it was kind of fun to watch the planes arrive and take off from our full-room-width window.
The room was bigger than I expected and was well fitted-out with a king bed, big lounge chair, desk chair, a large desk, big TV, shelves, closets and an enormous bathroom with both a tub and shower. Bath amenities were included, and were of decent quality. Plenty of towels and a robe were good amenities.
The staff was wonderful and pleasant, efficient and very professional. (All spoke English.)
We did not like having to pay for in-room Wi-Fi...come on, Sheraton, get with the times!!
My only other minor complaint was the breakfast wait staff. We decided to order a la carte rather than take the buffet breakfast. Our waiter did not understand "poached" eggs, no matter how hard I tried to explain. I also asked for toast. Instead I got fried eggs and a few slices of untoasted bread. Oh well, the orange juice was excellent and the coffee was very good.
The Sheraton is attached to Terminal 2, so getting to our gate was so super-easy.
I would absolutely stay here again and highly recommend this hotel to anyone needing a place to stay near CDG.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 3 October 2013
Dear Guest,

Thank you for posting your comment on TripAdvisor and the positive rating you gave us following your recent stay at the Sheraton Paris Airport Hotel & Conference Centre. We are glad to read that you enjoyed the comfort and the soundproofing of our rooms, and our amenities met your expectations. We hope that it was a valuable experience before your long trip back to the US.

With regard to your restaurant experience, we will make sure it is shared with the restaurant Manager in order to take action in this area. Thank you once again for your feedback.

We certainly look forward to welcoming you back soon.

Warm regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

The Sheraton Airport is a great choice for when you have a layover or quick trip to Paris or have an early flight so want to be close to the airport the night before. It is located in the airport and the RER trains to Paris downtown is located under the hotel. From the RER trains, you can transfer to the metro system. The hotel rooms are large with two small closets a large work space, flat screen TV and ample lighting. Wi-fi is available in-room for a fee or as part of room package deals. Computer terminals are in the lobby if you do not have wi-fi in the room. Staff are uber-helpful and many are bilingual, knowing anywhere from some to fluent English. I also heard various front desk staff speak in Spanish, Italian and Russian. The breakfast is good and includes a buffet and omelette station or you can order individual dishes off the menu. It can be a bit pricey, so you may want to chose a room rate that includes breakfast. The shower head is large and the water heat up quickly (at least in September it did.) The windows are soundproof -- you can watch planes take off but will not hear them (or your neighbors in the next room). The rooms also have darkening shades, so if you have jet leg and want to sleep during the day, you can make it like night in your room. There is also a small gym, with about six cardio machines and some free weights. You can also book a room for just the day if you have a long layover and want to nap or shower before your connecting flight. There is also a spa that offers massage, but I did not use that. Be sure to ask for a non smoking room if you do not smoke. I would definitely stay here again.

The train into Paris can take about 45 minutes, depending on where you want to get off the train. Sometimes there are express trains that do not stop between the airport and Gard de Nord, other times the train will stop - about eight or so stops before Gard. It costs about 20 euro for a round trip ticket. You can also buy a day pass that includes the metro and bus if you want to plan a day in the city and use other transport. That is about 22 euro.

Room Tip: Be sure to specify a non smoking room if you do not smoke.
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CGAGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 2 October 2013
Dear Guest,

The Sheraton Paris Airport Hotel & Conference Centre and all our team would like to thank you for your detailed review posted on TripAdvisor. It summarizes our principal services and facilities perfectly. We are sure other travelers will find it very helpful before booking a room in our hotel. Your review is very rewarding towards our associates. Our services and our multicultural staff help us to give guests a warm welcome and a memorable experience with the Sheraton Paris Airport Hotel & Conference Centre. We sincerely look forward to your next visit to us.

A bientôt!
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

The hotel is very convenient to catch an early morning flight. The room is large but lack some great decor.The bathroom is very nice. Internet is only free in the lobby. The staff is a little rude and should do better. The parking is too expensive. Hotel parking area is between terminal 2C and 2A and is more expensive than the already expensive airport parking.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tamachris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 2 October 2013
Dear Guest,

Thank you very much for your review shared on TripAdvisor. We have taken note of your comments and we will share them with the relative heads of department. We work in order to uphold our commitment to service excellence and our guest’s feedback is really important to reach our goals.

We do hope that we will have the chance of welcoming you back to the hotel soon.

Sincerely,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 21 September 2013

We arrive in the afternoon by train from Lille. The hotel was right upstairs from the airport TGV station, in the same terminal, so transfer was easy. The check-in was smooth, and the staff extremely courteous. Since it was still early, we took the RER into Paris for a brief visit to Notre Dame and Ile St. Louis. On returning in the evening, our taxi driver had some difficulty finding the entrance to the hotel, and had to circle a few times.
The room was spacious, and my son enjoyed the view over the runway. Sound insulation was good, and we could not hear the planes taking off.
The hotel breakfast was expensive, so we opted for take out pastries from the Paul bakery booth right outside the hotel.
As an SPG member, we were given free wifi, and had a chance to catch up on email before departing.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BertonU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, 2 October 2013
Dear Guest,

Thank you very much for your comment left on TripAdvisor. We are happy to learn that you had a positive experience during your recent stay at the Sheraton Paris Airport Hotel & Conference Centre. We are happy to learn that you and your son had the possibility to visit Paris in the meantime and that you were able to enjoy the view over the runway from the room without any external noise thanks to our soundproofing.

We hope to welcome you back soon, and to have the pleasure to continue delivering the very best of our services.

Best Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Paris Airport Hotel & Conference Centre

Property: Sheraton Paris Airport Hotel & Conference Centre
Address: BP 35051 | Tremblay-en-France, 95716 Roissy-en-France, France
Phone Number:
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Roissy-en-France
#6 Business Hotel in Roissy-en-France
#8 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Paris Airport Hotel & Conference Centre 4*
Number of rooms: 252
Official Description (provided by the hotel):
Stay connected at the Sheraton Paris Airport Hotel & Conference Centre: the only hotel built directly inside the International CDG Airport Terminal 2. Walk straight from your plane into a warm and welcoming environment. All 240 rooms and 12 suites are fully soundproofed and equipped with the signature bed Sheraton Sweet Sleeper (SM) Bed. Stay in touch with the Link@Sheraton experienced with Microsoft, a unique and convenient online experience. ... more   less 
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Also Known As:
Sheraton Paris Airport Hotel And Conference Centre
Sheraton Roissy
Roissy Sheraton

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