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“Unfriendly & cold reception and bare rooms”

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Best Western Paris CDG Airport
Ranked #19 of 31 Hotels in Roissy-en-France
Reviewed 9 April 2014

I would have turned back immediately the cab dropped me @ the front of the hotel if I could get a refund and it wasn't raining . The reception I got was very cold and aloof. I had three suit cases no help came my way I struggled with them until I got to the guy @ the reception desk.
The rooms were bare no tea, coffee milk nor sugar. The bathroom had had the wash gel h ung on the wall, no body lotion & shower cap. There was no iron & ironing board.
The only thing going for the hotel is proximity and bus shuttle to the airport. I will definitely never stay in the hotel

  • Stayed: February 2014, travelled solo
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Thank Osats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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222 - 228 of 644 reviews

Reviewed 25 March 2014

the +:
clean hotel
nice room
excellent bedding
location

the -:
15 euro parking for the night to add to the room
not much choice to eat after 10pm except simple meals like salad or burgers for 18 euros
avoid room close to the ice machine (noisy all night)

  • Stayed: March 2014, travelled on business
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1  Thank earthflyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

This hotel is one of about 15 that all are on the same street. It is average and basic in service. I really wish European hotels would start having irons and ironing boards as a basic room amenity. I hate constantly needing to call down to reception and hoping you have one the iron lottery.

Food was ok, average at best. Price was good and free shuttle to the airport never hurts.

I would recommend for an overnight for business travel.

  • Stayed: March 2014, travelled on business
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2  Thank CYSBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

People gave me flak for staying outside of Paris but I made the right choice. It was nice to come back to this hotel away from the crowds of Paris and just relax. The village that it is set in is great and a nice place for a walk. You can take the shuttle to the airport and then take the RER to where ever you want to go. Absolutly loved this hotel and its staff. A+++++++ The hotel is clean and comfortable. It has everything you need. Vending Machines (which by the way, why would I pay 6 euro for a coke from room service when I can get it from a vending machine in the lobby for 3 euro?) A office center very clean and nice, the keyboards where French key boards so the keys are all misplaced. The room was extremely clean and exceeded my standards. For the english persons channel 4 was cool on the tv. I can not say enough great things about this hotel. Also there is a shuttle between the airport and hotel it stops service at midnight. The staff was so gracious and courteous and amazing. If I am ever in Paris again I will stay no place else.

  • Stayed: February 2014, travelled solo
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1  Thank JayR1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

I stayed with my colleague on 04/05 Feb, 2014. The hotel is close to the airport, well lit and has good rooms. The good thing about the hotel is that it offers airport shuttle service free of cost. That said, the complain that I faced was only with regards to service quality that they offer. The hotel room service is non-responsive, the breakfast that they serve is miserable, the internet service though they say is Free WIFI, it is horrible and is next to not having internet (never works) and most importantly, I felt that everyone from the bench to desk were over-pitched while talking and nobody was bothered about guests at all.

I prefer taking options such as Ibis, Millenium, Sheraton or others in the vicinity.

  • Stayed: February 2014, travelled on business
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4  Thank Uday K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

My spouse and her daughter stayed here in February, 2014. The rooms were great but beware of the the instructions from CDG. The Internet instructions said to take the Ibis black bus from CDG, but did not specify which Ibis. They spent an hour on the road getting there.

Stayed: February 2014, travelled with family
1  Thank esccec2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

I was not impressed with this hotel. There was a good free shuttle to the hotel and check-in was nice and efficient, but after that things were just "meh". Free WiFi but VERY spotty service, meaning that I could not get any useful work done. The bed was very comfortable but the windows were not soundproofed and you could clearly hear the planes from CDG taking off. Breakfast was not too good (especially for Euro 18.50!); the smoked salmon was a day or two past its peak. No action in the bar or restaurant at night - the Irish pub at the hotel just across the street was jamming! - and the lobby was quiet. For such a high price, and with 8-10 airport hotels very close by, I'd absolutely try another next time.

  • Stayed: January 2014, travelled on business
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2  Thank BenVerona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Paris CDG Airport

Address: 1 Allee du Verger, 95700 Roissy-en-France, France (Formerly BEST WESTERN Paris CDG Airport)
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Roissy-en-France
Price Range: £59 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Paris CDG Airport 4*
Number of rooms: 244
Official Description (provided by the hotel):
Located just 3 km from the Paris-Roissy Charles de Gaulle Airport, our 4-star hotel is a privileged stopover destination for every traveller. We offer guests 244 air-conditioned and spacious rooms, including 26 Superior rooms. Get around more easily during your stay and take advantage of the hotel’s convenient car park. The BEST WESTERN Paris CDG Airport Hotel also offers a free shuttle service to the airport. Stay fit and well throughout your stay at the BEST WESTERN Paris CDG Airport Hotel by taking advantage of our large gym and luxury sauna facilities. Discover our new restaurant, Live & Life The perfect combination of live music and great food: two of life’s great pleasures in one unique experience! Our low-key morning atmosphere is perfect for confidential business breakfasts, followed by warm, cheerful beats from lunchtime into the late afternoon. The rhythm accelerates in the evening for post-work drinks with friends, festive dinners or cocktails. Let the good times roll! Overview of the hotel: •4-star hotel in Roissy near Charles de Gaulle Airport •244 rooms •Four rooms with disabled access •Five non-smoking floors •Restaurant and bar •Gym and sauna •Conference centre •Dry cleaning and laundry service •Free Wi-Fi Internet access •Paying car park •Free airport shuttle ... more   less 
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Also Known As:
Best Western Paris Cdg Airport Hotel Roissy
Holiday Inn Roissy
Roissy Holiday Inn

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