Decided to stay near the airport for a trip to Paris - on the basis of easy access by train. Bad decision!
This is an example of a big chain, poorly managed (with rude staff) airport hotel, safe in the knowledge that guaranteed trade as a result of Air France missed flight connections, will keep them in business.
As a consequence, the hotel doesn't appear to be that bothered about taking care of its guests.
Everything is generally expensive including the plastic microwave "food" that is the only option for evening dining!
It should be mentioned that the young man on reception seemed to go out of his way to be rude. The duvet for our Daughter was missing from the room which my wife reported to another member of staff (who was trying to be helpful), to be interrupted by this individual who seemed to be in charge. Instead of addressing my wife (who speaks French) he decided to inform his colleague that it would be in the room (cupboard under the safe) ignoring my wife - his colleague then had to explain to my wife. Of course there was no spare duvet in the room which we knew. Similarly situation when asking for the transfer bus timetable - a nice shrug of the shoulders which in Paris typically means "work it out for yourself"!
This only gets a 2 as the lady on reception did actually try and be helpful each time we spoke to her.
The hotel wasn't that cheap despite being very average. If you are visiting Paris try and stay in town, if you have a connecting flight and stopover choose a different hotel!
- Official Description (provided by the hotel):
- Our Hotel Novotel Suite is a 4 stars hotel, ideally located 5 minutes from/to Roissy Charles de Gaulle airport,10 min from the Villepinte exhibition ground. We provide a Free "GOLD" shuttle services to the airport and the TGV and RER train stations.148 Inviting modular suites with air conditioning, 30sqm in size. Friendly atmosphere. 24Hr services include Boutique Gourmande gourmet food counter, gym, business corner with WiFi access and free high speed Internet. Bar, free massage Thursdays, undercover private pay car park. Accessible for persons with limited mobility. ... more less
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- Also Known As:
- Suite Novotel Paris Roissy Cdg Hotel Roissy
- Accor Paris Roissy Cdg
- Suitehotel Roissy