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“Good night's sleep...but definitely room for improvement.”

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Paris Marriott Charles de Gaulle Airport Hotel
Ranked #5 of 30 Hotels in Roissy-en-France
Conception Bay South, Canada
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good night's sleep...but definitely room for improvement.”
Reviewed 4 January 2014

This was my first stay at a Marriott and I must say I wasn't impressed enough to stay again. The room was ok and provided all amenities required for a business traveller. However I was shocked to see the price for 24 hour internet service. €24.99. I opted for the option of 24 hours internet plus breakfast for €30.00 to be added to my bill. As a business traveller. I find it hard to believe that some hotels are still nickel and diming us for internet service. This should now becoming a standard amenity.

I went to the restaurant for supper and was extremely disappointed. I ordered the rib eye steak which was close to €30.00. It was fatty and I felt like I was chewing on a rubber boot. I ended up leaving half of it on the plate and by reading other reviews here, I'm not the only one that has been disappointed. The appetizer was nice. A goat cheese and tomato tart-let.

Breakfast was a hilarious experience. There was only 1 employee present and this was at peak hours. She held onto the coffee like a bag of precious gemstones. You couldn't serve yourself coffee....she HAD to pour it. And she wasn't walking around with it either. You had to approach her for more coffee, when she could be found. REALLY??? There were other employees walking through. One talking on her cell phone....no one appeared concerned about the customers. Poor, poor service.

Would I stay here again? Not likely. Next time I'm in the area I will try another hotel.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lexie2028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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855 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Johannesburg
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 December 2013 via mobile

The checkin could have been more efficient. There seemed to be a lack of proficiency. Check that your Marriott reward status is reflected correctly. After giving them my Platinum Elite number they still wanted to charge me for internet and breakfast.
The rooms were excellent and the restaurant is 6/10. The staff are very friendly although regrettably communication is a problem. 10/10 for the staff in the lounge and bar area......they were stunning!!

Stayed December 2013, travelled on business
Helpful?
1 Thank trimbuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 December 2013 via mobile

after trip in paris which so tiring.. we goto the hotel with roissy bus and after free shuttle. the shuttle can be found at terminal 2. quite hard to find so we have to call the hotel.we wait for 15minutes..there is all other hotel bus. but marriot bus is special for the hotel so thats great we dont have to wait bus deliver people to other hotel. from the airport it took less than 10minutes driving. the lobby hotel was nice and clean big space. the room was quite big and prop. the bathroom just normal. they only offer shampoo and soap.there is no toothbrush like other expensive hotel. the food in the resto was excellent..lasagna and marriot salad with crab asperge soo good.more than what we expected. the breakfast just normal but better than other airport hotel. we would like to come back stay there again..great deal with many promo site. better than stay in direct airport hotel. very worthed and great service.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peachcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 November 2013

We spent our final night of a 6 week European holiday at the Marriott CDG and had no complaints. We did not experience any of the issues others have complained about, quite the opposite really. Our well appointed room was quiet with no road noise and we found all the staff to be excellent. Staff were keen to chat and assist if they could. We ate a delicious dinner in the restaurant and would order the same meal again. The shuttle worked brilliantly for us. Our only issue was with the taxi driver not knowing the difference between Roissey en France and Roissey Pole. He kept circling other hotels looking for the Marriott until he asked a bus driver. Nothing to do with the hotel just the taxi driver. We would definitely stay at the Marriott CDG again and most likely will next year.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bankgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 November 2013

Stayed here on business for three nights. Good standard of hotel as you would expect with Marriott. Good accommodation, nice reception and bar area, great breakfast. The hotel was full on the first night and the staff struggled to cater at breakfast, however based on past visits this is unusual.

  • Stayed November 2013, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacksprat100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 20 November 2013

Spent our last night here rather than contend with traffic from the centre of Paris. Very convenient to CDG airport. Very inflated price for an airport hotel; likely due to some event at the same time. Room was nicely appointed; typically Marriott. Very quiet for being so close to an airport. General hotel service was ok; but we found several shortfalls with this site. They had a self-serve canteen next to the front desk. Just select your items and you could pay there or charge them to your room. Would have been nice if all of the items were priced, rather than keep asking. During the night it had rained. While it was raining we were awakened with a constant drip of water coming through the ceiling onto the window sill. Several towels were needed to dampen the sound and absorb the water. Although included in our room price, breakfast was phenominally expensive. Why??? It made no sense There were long waits for food items to be replenished and the food was not the quality one would expect for the price. All of the fruit trays seemed to be filled with stewed fruit dumped from cans. This should have been better; but as long as you are only there for the room (and not the food) you will do ok.

Shuttle service from/to the airport was good. I have read that there have been some issues; but for us it worked without incident.

I would stay again if the price was right; but would prefer a room without the breakfast, and maybe bring my own food.

Room Tip: To avoid the leaky roof, ask for a lower level room.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J_Rome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorba Linda, California
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 November 2013

Room was nice and the bed was very comfortable. The breakfast was good, but entirely too expensive. Had some good small chocolate croissants. Front desk staff was very good. Good location close to the airport. We didn't hear any airport noise as in previous reviews. The hotel has its own airport shuttle. However, the shuttle we took was just a van; and, therefore, not everyone trying to get to the airport was able to fit on our run. People were left behind and told that another shuttle would depart in 15 minutes. That's not what you want to hear when you are trying to make a flight. We had already been waiting for 15 minutes.

When I went to take a shower, there was no hot water. We called the front desk; and they said it was a hotel-wide problem and it would be fixed in 5 minutes. I tried the water again in 5 minutes; but it was still cold. We went down for breakfast and came back up. By that time, the hot water was fixed. It's strange to have this problem at a big chain hotel. In order to compensate their customers for the inconvenience, some type of good faith effort would have been appreciated, even if it was just free coffee at breakfast. We were told that we had to have the buffet breakfast and couldn't order ala carte. Buffet was too expensive (22 Euros per person). Capuchinno was terrible. Tasted like luke-warm milk.

Dinner was also terrible and very expensive. I ordered the rib eye steak; and it was tasteless, tough and dry. The mashed potatoes tasted like dehydrated potatoes. A young serviceman at the next table also ordered the rib eye and had the same experience. Service at the restaurant was very bad. The young serviceman was practically ignored. It became a source of laughter among us guests.

I would not recommend the hotel. Our taxi driver had a hard time finding it. We went round and round trying to locate it while the meter kept running. I don't know if it's not a popular hotel or if no one arrives by taxi. Perhaps everyone takes the hotel shuttle from the airport. We, however, came in from the train station.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paris Marriott Charles de Gaulle Airport Hotel

Property: Paris Marriott Charles de Gaulle Airport Hotel
Address: 5 Allee du Verger | Zone Hoteliere, 95700 Roissy-en-France, France (Formerly Paris Charles de Gaulle Airport Marriott Hotel)
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Roissy-en-France
#5 Romantic Hotel in Roissy-en-France
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Paris Marriott Charles de Gaulle Airport Hotel 4*
Number of rooms: 300
Official Description (provided by the hotel):
Located close by the CDG Airport, the Marriott Paris Charles de Gaulle is ideal for Paris travelers. We are pleased to offer a free private shuttle service to/from the airport, very convenient for travelers from Roissy CDG. Our 4 stars hotel is ideally located to attend to the Paris Nord Villepinte and Paris-Le Bourget tradeshows. Elegance, style, and unparalleled convenience - the Paris Charles de Gaulle Airport Marriott Hotel offers all of this and more for your visit to the City of Light. Business and leisure guests alike will appreciate our superb hotel location in the heart of the Roissy-en-France village. In a bright and refined atmosphere, discover our Restaurant-Bar "Le Trivium" offering a delicious "Bistronomique" Cuisine with authentic flavors. Try our coffee shop "Biscotti" - We Proudly Serve by Starbucks where you will find a selection of amazing coffees from around the world and enjoy our homemade pastries and sandwiches. Chic rooms boast luxurious bedding and high-speed Internet access; our one-bedroom suite includes a sofa bed, adding flexibility to your Paris visit. Discover our brand new equipment within our Fitness Center and connect your smartphones to track your performances and those from your friends. If you're hosting a meeting here, our hotel offers several refined venues, including three modern and versatile Next Generation meeting rooms. Be sure to spend time exploring the area during your visit as well : downtown Paris is only half an hour away via train, and the new Aeroville Shopping Mall including 200 shops, 16 restaurants and 1 movie theater is only 5 minutes away from the hotel. Families will also appreciate the proximity of Disneyland Paris (25 km) and Asterix theme parks (15 km). Plan your voyage of discovery with help from the Paris Charles de Gaulle Airport Marriott Hotel. ... more   less 
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Also Known As:
Marriott Hotel Roissy
Marriott Roissy
Roissy Marriott

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