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Novotel Roissy CDG Convention & Spa
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Reviews (1,358)
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All reviewsfree shuttlesteam bathsuperior roomairport hotelpool and saunaspa areaper hourshuttle serviceroissy cdgexcellent hotelrooms are biglast nightshuttle busesrental carother hotelslate arrivalgood nights sleep
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324 - 329 of 1,358 reviews
Reviewed 12 February 2013

The bus pickup from the airport is as close to a disaster as you can get. the actual pick up point is NOT signposted clearly and in enough places and so we ad to ask numerous times to find it on the 5th floor! maybe airports fault. then once up there the space is big enough for two families with luggage, but it is the pick up for every hotel. No shelter, freezing cold and long wait with 50 other families with baggage carts. YOU MUST BE JOKING,! then once the bus arrives, a coach, you lug the baggage upstairs (family of 4 with 4 large bags and two small kids) the driver watched on as i struggled up stairs. It was lucky the bus was largely empty as i had to dump the bags on seats as there were no luggage areas accessible. Lets just say i ordered a taxi back to the airport the next day and was stung 35 euros for 4 kms. Thieves! The wifi wasn't working which was annoying. They did apologise but i found almost every novotel on this trip to have scatty and unreliable wifi. They need to fix this issue or iI'll start using a different chain. Wifi is like running water, it is mot a luxury and it should be free, or at least a reasonable price. The days of price gouging on internet access are over Novotel.!!!

Room Tip: I wish I had booked the Novotel at the actual airport. This is 4 kms and an expensive taxi ride.
  • Stayed: January 2013, travelled with family
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1  Thank Oange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded 18 February 2013

Dear Guest,

Thank you very much for your comments, I really appreciate the time you took to share your problems, and I apologize for that.
Concerning the environment of the shuttles's stop, it is effectively the domain which depends only to CDG Airport and I am sorry about it.
The driver was rude and it's not acceptable.
For the Wi-Fi signal we use the Orange company services, and usually it works correctly but we had some problems last month.
I hope we'll be able to welcome you for your next stay in Roissy CDG Airport, and that our services will be better than for this next experience.
Best Regards.
Philippe Marchand - General Manager

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Reviewed 28 January 2013

We stayed at this hotel last week at the end of a 5 week travelling holiday through France and Spain.Usually the hotels close to an airport are fairly utilitarian and charmless but do the job of allowing you to get on flights early. This hotel, however, is not the norm and we were more than pleasantly surprised. We arrived late in the afternoon but had we known how excellent this hotel was we would have arrived earlier to unwind and prepare for our long flight home. The lovely young girl on the front desk upgraded us to a suite which was greatly appreciated as we had had a long and tiring journey through France and were able to relax in our room with its beautiful bathroom, spa bath, lots of room for us to repack our bags and generally take stock and wind up our holiday. . Breakfast the next morning was buffet style and plentiful . It was also close to nearby car leasing places so that we could easily take our car back the next day with plenty of time to catch our flight. We recommend this hotel highly.

  • Stayed: January 2013, travelled as a couple
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Thank Bella2515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2013

  • Stayed: January 2013, travelled on business
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded 29 January 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 January 2013

I was as very happy with my stay here for 2 nights recovering from travel. Nice spa available if wanted, pool and jacuzi, and beauty and massage treatments, and could take a trip to the local mall for shopping. Good value compared with staying in town.

  • Stayed: December 2012, travelled solo
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1  Thank phbperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded 21 January 2013

Dear Guest,

Thank you for your comments, you really appreciate our Spa "The Wellness Club" and this is one of our advantages is this Airport destination.
I hope we'll welcome you for your next stay in Roissy CDG.
Best regards.
Philippe Marchand - General Manager

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Reviewed 9 January 2013

I always stay at this hotel with my husband who goes on business to Paris.
the staff is friendly and efficient, rooms arw big and clean, bar and restaurant have good food,
they offer free shuttle to/from the airport, from Terminal 1 and 2, where you can get the train to Paris.
It takes 5/10 min to get there. The shuttle stops at two or three other hotels, but they are all so near that it doesn't bother.
I definitely recommend it.
The hotel is located in Roissy, a small picturesque Feench village, just outside the airport facilities.

Stayed: January 2013, travelled as a couple
2  Thank Alaget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded 21 January 2013

Dear Guest,

Thank you for your comments, If you think our hotel is one of the best, I really enjoy for that.
I hope we'll be able to welcome you in the same conditions for you next stay in Roissy CDG airport.
Best Regards.
Philippe Marchand - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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