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“Why all the poor reviews? - it was very good”

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Ibis Styles Parc des Expositions de Villepinte
Ranked #26 of 31 Hotels in Roissy-en-France
Nuneaton, United Kingdom
Level 6 Contributor
195 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Why all the poor reviews? - it was very good”
Reviewed 11 May 2014

We stayed here as part of a four day coach party visiting Paris. The food was good, plenty to choose from at breakfast and the quality was good. regarding other's comments about the staff being non-communcative - come on , this is France, and we Brits must make an effort to speak French. So many others there just carried on mumbling in their English regional dialogues, it really is no wonder the staff give up. Make an effort to speak French, get the language wrong and watch the staff come alive and do all they can to help. Rooms were all that we needed, very clean, quiet and comfortable, super shower and bathroom. We slept with the windows open and the railway noise didn't bother us. The evening meals were adequate although pricey compared to what you can get in England but - this is Paris, what can you expect? others complained about no tea making facilities in the room, but communal kettle and endless tea/ coffee available in the foyer near the bar. Grumblers moaned about the coffee or milk running out but you just have to ask - such a minor issue. Staff were pleasant and charming IF you made the effort to speak to them, otherwise they left you alone, as they should.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank dekofnot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles L, Directeur général at Ibis Styles Parc des Expositions de Villepinte, responded to this review, 22 May 2014
Dear Mister Dekofnot,

We thank you very much for your warm contribution.
As a matter of fact, the feeling of every one ‘experience is quite different from a post to the other.
Some of them are justified by a lack of service which gives us the opportunity to work on service improvement, and some are more subjective.
I will share your testimony with our team and we are awaiting the pleasure to welcome you again.

Kind regards.
Gilles.
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283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
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  • English first
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English first
Callington, England, United Kingdom
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 April 2014

A low cost hotel so we did not expect much. Hotel is clean and bedrooms are kept clean. Rooms are very small but as we were only there at night so not too much of a problem. Staff on reception were efficient and helpful. Breakfast on the first morning was a disaster. The male receptionist from the previous night was the only member of staff on duty and he clearly could not have cared less. No cutlery available, no milk despite asking many times and waiting for 20 minutes before it finally arrived. No ham. Cereal had run out. No plates or bowls. No coffee as the machine gad broken down. When the receptionist opened the coffee machine it had flooded inside and the coffee spilled over the floor at the main entrance to the area. The receptionist walked away and made no attempt to clean it up. Very, very dangerous for the very many elderly visitors using it at the time. Some of our group had to leave without any breakfast. Following two mornings were much better when a female was running things, she was very efficient and kept everything well stocked. Dinner in the restaurant was horrible, food not good. It took a very long time and frequent reminders to get anyone to take our order. Staff were gathered together giggling and whispering to each other, clearly no proper training iron supervision. It took a very long time to get the bill and when it did arrive it was not correct, they had not listed all the items so were undercharging us. When we pointed this out they thought it was very funny and could not have cared less that they were harming the hotels profits. If all Ibis staff behave lime this then it won't be long before they go out of business. We would use the hotel again because it was clean and modern but only if they improve the quality of waiting staff.

Room Tip: Ask for a room away from the railway line as it runs all night and is very noisy.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AileenMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles L, Directeur général at Ibis Styles Parc des Expositions de Villepinte, responded to this review, 22 April 2014
Dear Mrs Moore,
Thank you for the time spent in sharing your experience.
We are sorry for the lack of service you have noticed on the first day of your stay and we assure you that we are doing our best to enhance the service at the better level every day.
We hope that your next stay will meet your expectation.
Regards,
Gilles
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United Kingdom
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 April 2014

Visited this hotel recently as part of a coach party, so we got a really good deal, not sure we would have been so happy if we had paid full price! The room was perfectly adequate for our needs. Ok, it was a bit small but how much room do you need? Everything was clean, the bed was comfortable and the bathroom facilities were absolutely fine. Breakfast was very chaotic on the first morning, especially when the hot drinks machine broke down, but it did improve and was quite reasonable, if a little bit monotonous! It is geared more towards Airport passengers in terms of location as it is a long way into the City centre, although the RER train station is very close. The latter did not disturb us at all noise-wise. None of the hotel staff spoke very good English but none of the party spoke very good French, so that is hardly a criticism.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Europhila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles L, Directeur général at Ibis Styles Parc des Expositions de Villepinte, responded to this review, 22 April 2014
Dear Europhila,
Thank you for your post.
Your feed back wil be shared with our employees and we will do our best to avoid chaotic breakfast with group of tourist.
Regards.
Gilles
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Sao Jose Dos Campos, SP
Level 6 Contributor
117 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 18 March 2014

The room I stayed at this hotel is very small, really tiny. I really can't figure how it could fit 2 persons (and luggage) inside it. The bed is not that comfortable, and has only one fabric sheet and a blanket, the same one that covers the bed during the day. The hotel room has a strong smell of cigar smoke as well as the corridors (even worse), even in the "non-smoking" levels. The breakfast was kind of fair, but I strongly recommend to go early.

Room Tip: Ask if there's any room where the cigar smell is not that strong.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rafael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles L, Directeur général at Ibis Styles Parc des Expositions de Villepinte, responded to this review, 22 April 2014
Google Translation
Prezado Rafael,
Lhe agradecemos pelo testimonho e pedimos desculpa pela experienca negativa que o senhor relatou sobre o conforto do quarto.
O hotel é non fumador mais as vezes temos dificuldades para que seja respeitada essa regra.
Eu vou sensibilizar os empregados com esse ponto para evitar esse tipo de situação.
Atenciosamente.

Gilles
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Setubal, Portugal
Level 6 Contributor
106 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 February 2014

I have stayed in this hotel several times, not because I like it but because it is the closer to where I needed to be. The hotel is quite small and that includes the rooms. In terms of cleanliness I do not have anything to comment on because nothing (bad) caught my eye. The variety during the breakfast is quite limited as is the internet access (that sometimes it does not even exist). If you are considering this hotel for a visit to Paris.........don't. It takes almost 1 hour to get to Gard du Nord and it is not the nicest train to take in the evening.
Considering the price and the type of service you get I would not recommend it again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EUAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilles L, Directeur général at Ibis Styles Parc des Expositions de Villepinte, responded to this review, 22 April 2014
Google Translation
Prezado Euas,
Obrigado por seu testimonho.
Gilles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Parc des Expositions de Villepinte

Property: Ibis Styles Parc des Expositions de Villepinte
Address: Paris Nord 2 54 avenue des Nations BP 68030 Villepinte | Paris Nord, BP 60030, 95971 Roissy-en-France, France (Formerly All Seasons Parc des Expositions de Villepinte)
Region: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #26 of 31 Hotels in Roissy-en-France
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Styles Parc des Expositions de Villepinte 3*
Number of rooms: 85
Official Description (provided by the hotel):
With 85 air-conditioned rooms, the Mercure Villepinte Parc des Expositions is located 20 km from Paris, less than five minutes from Roissy Charles de Gaulle Airport and just 100 m away from the Villepinte Parc exhibition centre. The hotel features a comfortable and relaxing atrium, restaurant, bar and conference rooms. The hotel also has facilities for the disabled. ... more   less 
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Also Known As:
All Seasons Parc Des Expositions De Villepinte Hotel Roissy

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