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“Good Hotel, Bad location, Bad behavior of some employee ”

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Courtyard by Marriott Paris Saint Denis
Ranked #4 of 17 Hotels in Saint-Denis
Reviewed 15 August 2014 via mobile

I stayed in this Hotel with my family for 5 nights.
The hotel was very clean and conforortable. The staff from Reception were very polite and friendly ( Marilena especially), the brakfast very good, but free internet only in lobby area.
The Metro station is only 5 minutes walking but in the night is not a safe area.I don't like It at all.
Sunday evening we were in the small Market near the Metro station and a woman with a Child appear very scared and tell how was robbed.
Other incident in the Hotel was related to the person who clean my room.
I let my make up box on the table and Monday morning I sow that my eye cream Estee Lauder which was new, It was only half.
Someone stolled from It.
Probably if was not a new one I couldn't observe. I was shocked that is posible something like this in a Marriott Hotel.
This was my experience.

Stayed: August 2014
Thank Oana2209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORINNE L, Operations Manager at Courtyard by Marriott Paris Saint Denis, responded to this reviewResponded 22 August 2014

Dear Madame,

Thank you for taking the time to provide this valuable feedback.

Our priority is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence.

Your great comment with regards to our Front Office and breakfast team reflect the passion we put in delivering service. However, we were sorry to hear that you found the location of our property not to your preference, and that you encountered some issues while staying with us. As you already know we have shared your comments with our entire team to strengthen training and service quality.

We wish that you will give us another chance to convince you with our service and stay again with us in the future.

I remain at your entire disposal, please do not hesitate to contact me directly at the hotel,


Yours Sincerely,

Corinne Le Ponner
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (357)
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94 - 100 of 357 reviews

Reviewed 14 August 2014

There is an underground garage (18 euro a day) that lets you come and go without wandering around this tough area of the suburbs. It worked very well for us. We toured Chantilly and Giverny and Senlis and Auvers-sur-oise. We also took the metro from here to Paris without incident... 20 min. trip. We ate dinner here on the patio one night and found the staff very accomodating and pleasant. Many tour buses use this place so breakfast could be a challenge...we lucked out and enjoyed their breakfast very much all three days eating either before or after the big groups. The front desk is pleasant, English speaking and helpful.
The room was modern, clean and the air worked adequate but not great. The bathroom was modern with good pressure. The towels and sheets were of very good quality. The WIFI worked best in the lobby and somewhat in the room (I am glad they did not charge me for the intermittent service) Beware-no many places to eat besides the hotel...the one that looked promising was rarely open during our visit...and wandering is not recommended.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank flosser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014

St Denis is not the premier choice location, but this hotel provides first class facilities, with friendly staff, good food and only 20 mins by metro from the centre of Paris. The Metro is 5 mins walk away, and the area is not that bad provided you turn right out of the hotel. Turn left and its soon quite unsavoury!
Brice (the manager) is very helpful as are all the staff.

All in all, to be well recommended to see Paris on a budget.

Stayed: August 2014, travelled with family
1  Thank L R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

If you are visiting Paris and don't mind staying out of the downtown this place is hard to beat. Although the location is not ideal (choice of local restaurants or shopping) it is a 5 minute walk to the metro station and within 30 minutes in the middle of Paris.
The hotel is newer, very clean, large rooms and comfortable beds. The breakfast buffet is great, beware that there are tour groups that stay here so breakfast can get crowded. The restaurant has a decent lunch and dinner menu and the outside courtyard seating is very cozy!
The best thing about this hotel is the staff. They are very attentive, always smiling, very helpful and courteous. Enjoyed our stay there.

Room Tip: Get a high room overlooking the courtyard.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank parkerpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

This hotel was clean, rooms spacious, and breakfast was great! There is wifi available for a fee. The Carrefour Pleyel metro stop was nearby, and it was maybe 15 min. ride to most attractions.
I would stay here again for sure.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Ourlittlefamily0f3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Excellent big room with the usual business-like decorations. Great bed and decent bathrooms. Excellent service and very friendly staff.
Breakfast was good with plenty of choice, however one morning it lasted for at least 30 minutes until finally the bread arrived. It seemed like the presence of a large group of tourists, was too much to handle.
Paid in-room Wifi is 20 euro per day, which is absolutely unacceptable in our opinion. Even cheap hotels offer Wifi for free nowadays.

A few words about the location: the hotel is situated only a few minutes by foot from metro station Carrefour Pleyel, in Saint-Denis. Saint-Denis has a very bad reputation and statistically it has a very high crime rate. However: in this area close to the hotel we felt 100% safe, even late at night. Yes, the metro station can attract some less pleasant people, but we took "Sortie 2" each time when leaving the station and we had no problems whatsoever. After browsing the TripAdvisor reviews of other hotels in Saint Denis, it seems like the real 'bad' part of Saint-Denis is located east of the railroad, close to Basilique Saint-Denis. (at least 1 / 1.5 km northeast of hotel Courtyard). We therefore disagree with the conclusion of some travel sites to completely avoid Saint-Denis altogether; this area is absolutely fine and it can serve as a good base to start exploring Paris.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Jb-tb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed here with Marriott points for a quick Paris trip in June 2014. The hotel is a ways outside of Paris but the subway was only a half a block away and about a 20-30 minute ride. The accommodations were standard for Marriott's in the USA. The staff were awesome and I would stay here again.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Terrell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Paris Saint Denis

Address: 34 boulevard de la Liberation | Pleyel,, 93200 Saint-Denis, France
Region: France > Ile-de-France > Seine-Saint-Denis > Saint-Denis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 17 Hotels in Saint-Denis
Price Range: £78 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard by Marriott Paris Saint Denis 4*
Number of rooms: 150
Official Description (provided by the hotel):
Courtyard by Marriott Paris Saint Denis is located in the dynamic area of Carrefour Pleyel in Saint Denis. Situated near metro line 13, giving you easy access to Paris City Center and the Stade de France's major sporting events and concerts, our Saint Denis hotel is simply perfect. You will also enjoy convenient access via the A1 motorway to Le Bourget airport (9km), Villepinte congress and exhibition center (16km) and Roissy Charles de Gaulle CDG airport (20km). Our Paris hotel is designed for the comfort of today's traveler, with modern accommodation and fantastic beds. The multi-functional hotel lobby opens up onto the Oleo Pazzo restaurant, the front desk, the shop and the business center. Connect to Internet anywhere in the hotel (for a fee) and enjoy free access to the fitness gym 24 hours a day. ... more   less 
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Also Known As:
Courtyard Paris Saint Denis Hotel Saint-Denis
Courtyard St Denis

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