We booked a one night stay in a classic room for a stop-over on our way back to England. Our package included dinner with drinks and B&B and seemed to represent very good value. The hotel has a rather strange location - on the edge of a wood, but on a road that also included social housing, a military establishment. light industry and the Paris St Germaine football team training ground! The reception staff were very good and our room had a small outside area overlooking the garden. When we checked in, the hotel staff told us that a table had been booked for us and would be available any time after 8pm. When we showed up at 8.30, the restaurant manager said he did not have our booking and was extremely arrogant (in a manner that Parisians have a reputation for, but I've never encountered before). His subordinate then found our name a the top of the list and a vague attempt was made to acknowledge a misunderstanding. We were given menus and "amuse bouches" almost immediately but no one came to take our order (despite a huge number of staff). Eventually, we were able to attract the attention of a waiter, who went to get the restaurant manager. He told us that the delay was due to the fact that someone has taken something off our table which indicated that we had already ordered (??). Overall, we found the service from the "senior" staff (including somelliers) very poor. They spent a long time talking to (what we assumed to be) regular customers, and left us feeling very uncomfortable. The regular waiters were nice, but seemed to only be allowed to serve food or clear plates - all requests had to be passed up! We chose to have breakfast in the main hotel rather than return to the restaurant. Our dining experience spoilt the whole stay, I can't even remember the food, although I'm sure it was good. We will not stay at this relais & chateaux again. I have marked overall service poor - however, the hotel staff were great + the senior staff at the restaurant were terrible.
- Official Description (provided by the hotel):
- Cazaudehore is the name of a family and a place that embodies for three generations the art of living and receiving in Saint-Germain-en-Laye.Just twenty minutes from Paris, in the heart of the thick forest of oaks and in the setting of a beautiful garden, the hotel and its restaurant, member of the Relais & Chateaux chain for 40 years compose a getaway near and far. Near by its accessibility, by far by the feeling of escape it provides.Here act the magic of a a natural setting enhanced by excellent comfort and gastronomy, cadenced by the swing of jazz music on Friday nights. For a bucolic lunch or a dinner by the fireplace, during a few days, Cazaudehore La Forestière is the refuge of a family home, where you feel at home, better than at home. A beautiful hideaway, near the capital. ... more less
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