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“Restaurant staff let the place down”

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Cazaudehore et La Forestiere
London
Level 5 Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Restaurant staff let the place down”
Reviewed 19 August 2013

We booked a one night stay in a classic room for a stop-over on our way back to England. Our package included dinner with drinks and B&B and seemed to represent very good value. The hotel has a rather strange location - on the edge of a wood, but on a road that also included social housing, a military establishment. light industry and the Paris St Germaine football team training ground! The reception staff were very good and our room had a small outside area overlooking the garden. When we checked in, the hotel staff told us that a table had been booked for us and would be available any time after 8pm. When we showed up at 8.30, the restaurant manager said he did not have our booking and was extremely arrogant (in a manner that Parisians have a reputation for, but I've never encountered before). His subordinate then found our name a the top of the list and a vague attempt was made to acknowledge a misunderstanding. We were given menus and "amuse bouches" almost immediately but no one came to take our order (despite a huge number of staff). Eventually, we were able to attract the attention of a waiter, who went to get the restaurant manager. He told us that the delay was due to the fact that someone has taken something off our table which indicated that we had already ordered (??). Overall, we found the service from the "senior" staff (including somelliers) very poor. They spent a long time talking to (what we assumed to be) regular customers, and left us feeling very uncomfortable. The regular waiters were nice, but seemed to only be allowed to serve food or clear plates - all requests had to be passed up! We chose to have breakfast in the main hotel rather than return to the restaurant. Our dining experience spoilt the whole stay, I can't even remember the food, although I'm sure it was good. We will not stay at this relais & chateaux again. I have marked overall service poor - however, the hotel staff were great + the senior staff at the restaurant were terrible.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
1 Thank London1915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Clackmannan, United Kingdom
Level 5 Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 1 August 2013 via mobile

Invariably Relais and Chateaux hotels and restaurants are very good and a reliable option. But La Forestiere was definitely a good find. We were seeking a hotel close to Versailles which is also close to Paris but without the frustrations of actually being in the centre of Paris. So we arrived at La Forestiere and having been offered a very reasonable rate we settled in a very comfortable room with outside table and chairs on the edge of the forest.

But the great treasure of this hotel we discovered later. I will report on this later but the restaurant is absolutely wonderful. Under the friendly but highly professional management of Vincent Pedrot, we enjoyed a culinary delight complimented with wine recommended by the sommelier. The setting, ambience, food quality were absolutely first class. A must for anyone staying at the hotel or staying anywhere in the area. If you are considering visiting Versailles and Paris I would advise staying at La Forestiere.

Stayed July 2013
Helpful?
2 Thank DBFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

A fabulous place where nature, good life and excellent food are gathered for a great brunching, lunching or dining time, above all during special Jazz music nights! It is the place to be if you want to spend a pleasant time with friends, family, for business o even for a romantic session with your soulmate!

  • Stayed July 2013, travelled with friends
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Helpful?
1 Thank Blackdandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, UK
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 July 2013

We stayed here for one night on our way to Paris by bike. The room was spacious and comfortable. We had dinner in the restaurant - we had chosen one of the half-board options, which seemed good value. The food was good and the staff attentive if a little formal. What pleased me most about this hotel was the friendliness of the reception staff. We had arrived hot and sweaty after a long cycle ride and they looked after us and our bikes and the next morning made sure we had enough cold water for the hot day ahead. It's little things like this that can turn an average overnight stay into something more memorable.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Jaspie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 5 Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 July 2013 via mobile

We spent 2 nights and 3 days. In the general is a very good option if you like to stay out of Paris. we booked a junior suite, for French Standard was big, small living room, spaceous shower room, the best the shower amenities from L'occitane which is a fantastic brand of French comestic line, I loved it. The bed was quite confortable, nice fabric sheets and pillows. The decoration of our room was horrible, too corny for my taste, but at the same time combines with the Forest atmosphere...we had a small terrace with view in the forest super nice. Very very friendly staff, 10 points! The breakfast delicious, the croisants fantastic, typical european breakfast, bread, butter, honey and mermelade.
Im my opinion a bit expensive for the type of hotel, but I will for sure go back in my next visit to Saint Germain en Laye.

  • Stayed July 2013
    • Value
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Helpful?
1 Thank Pollitacita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 6 Contributor
129 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 25 June 2013

We spent 4 nights in a classic room and enjoyed our stay in this romantic hotel. On arrival it has a lovely feel and is right next to the enormous forest which is enjoyed by families. We got a bit lost and the map provided by the hotel is of little help as it does not correspond to direction signs in the forest. Our room, though somewhat tired, had old world charm and was stylishly decorated. We had a little patio with table and chair which we would have enjoyed more had it not been next to the tennis court where they play till late at night. Paris and Versaille are both fairly close and this hotel is a haven in the mayhem of traffic. service was friendly.

Room Tip: Far from the tennis courts
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank Nicci R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaëtan D, Responsable commercial at Cazaudehore et La Forestiere, responded to this review, 27 June 2013
Thank you very much for your comment.
The Tourist Office of St Germain en Laye just edited new maps about the walk in the forest that should be easier to follow.
Kindly note that we will start some soft renovation in some of our room during the summer !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Concarneau, France
Level 5 Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 May 2013

Staying at the Cazaudehore is always a special occasion. Situated in the Saint Germain-en-Laye forest - the hotel and staff have always provided us with an excellent service. The rooms are decorated in good taste - clean and comfortable. Although it may have lost some of its lustre of the past - the restaurant continues to provide dishes for the discerning taste. We always have enjoyed our stays at the Cazaudehore.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tomtbjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaëtan D, Responsable commercial at Cazaudehore et La Forestiere, responded to this review, 24 May 2013
Thank you so much for your kind words !
See you soon ?!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cazaudehore et La Forestiere

Property: Cazaudehore et La Forestiere
Address: 1 av du Pdt J Fitzgerald Kennedy, 78100 Saint-Germain-en-Laye, France
Phone Number:
Region: France > Ile-de-France > Yvelines > Saint-Germain-en-Laye
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 6 Hotels in Saint-Germain-en-Laye
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cazaudehore et La Forestiere 4*
Number of rooms: 30
Official Description (provided by the hotel):
Cazaudehore is the name of a family and a place that embodies for three generations the art of living and receiving in Saint-Germain-en-Laye.Just twenty minutes from Paris, in the heart of the thick forest of oaks and in the setting of a beautiful garden, the hotel and its restaurant, member of the Relais & Chateaux chain for 40 years compose a getaway near and far. Near by its accessibility, by far by the feeling of escape it provides.Here act the magic of a a natural setting enhanced by excellent comfort and gastronomy, cadenced by the swing of jazz music on Friday nights. For a bucolic lunch or a dinner by the fireplace, during a few days, Cazaudehore La Forestière is the refuge of a family home, where you feel at home, better than at home. A beautiful hideaway, near the capital. ... more   less 
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