This was quite the weekend! We began in the up-state of South Carolina for a cousin’s wedding and were quickly led to Johns Creek by our father, who was suffering from chest pains, to Emory. My mother, brother, sister-in-law and two young daughters were waiting around the hospital trying to figure out what our plans were going to be during our Dad’s stay at the hospital for an unknown amount of time. Having grown up in the area, we knew your hotel was across the street from Emory and decided to call and check for availability. I spoke with Dwayne, who immediately was compassionate and beyond helpful. By the time my daughters and I made it to the hotel that evening, he had adjoining rooms waiting for our family and a great rate! The girls and I settled in, swam off some energy in the pool and then ordered room service (Mom and the rest of the family were still in ICU with Dad.) Simon cooked us a wonderful dinner and was very amiable to make just a classic grilled cheese for the little ladies. Come bed time, I wondered down the hall to see if there were any cookies left at the front and to our dismay, they were none. Dwayne saw me and asked if he could assist in any way, I asked if there were any cookies and he quickly replied that he would bake us some right up! Not fifteen minutes later, Simon called to let us know that cookies were warm and ready and even proceeded to ask if the “little girls would care for some milk to go with their cookies?” Seriously, who has that kind of service anymore?
The next morning, as we were all headed to the hospital again, we met Varsha, Thomas and Jon Moore. Jon had gone to school with my youngest brother growing up and made us feel even more at ease. We spoke with Varsha and Jon about the possibility of having a late check out or even adding on another night and they told us, no problem, call at any point during the day. A few hours later, it was made obvious that Dad would be in the hospital another night so I quickly phoned Jon and he blocked our rooms for another evening. We eventually made it back to the hotel, made use of the washer and dryer (what a great surprise that was-not coin operated!) and then headed for the pool. The next morning, we were off to check out and Varsha was right there to assist. When Mom called down to the desk to check out, Varsha asked after the girls and if they were hungry. Needless to say, as we loaded the cars to head back to the hospital, she handed my youngest a bag with milks, warm muffins, yogurt and bananas. You have a team with guest service that is beyond words! Never have we experienced such treatment in a hotel, let alone a small business directed hotel. They catered to our family and we only hope they know how much that was appreciated and needed during this time.
We have all headed back to our homes now, except for Mom who is still at the hospital with Dad, but if or when we should ever have to head that way again, we will no doubt be staying at your establishment. Kudos to your team and thank them all for us.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Atlanta North/Johns Creek hotel is located in the Johns Creek Technology Park in the Northeastern suburbs of Atlanta. Our Johns Creek, Georgia hotel is located 40 miles from Jackson/Hartsfield International Airport. The Hilton Garden Inn Atlanta North/Johns Creek hotel is close to multiple area attractions: Big Creek Greenway - 6 miles, Chattahoochee River - 5 miles, Gwinnett Arena - 9 miles, Lake Lanier - 18 miles, Mall of Georgia - 14 miles, Helen - 60 miles, Public Golf Course - 2 miles, Stone Mountain Park - 30 miles, Verizon Wireless Amphitheatre at Encore Park - 10 miles. The Hilton Garden Inn Atlanta North/Johns Creek hotel is certain to please the busy executive or leisure travelers. Our hotel in Johns Creek, GA offers an array of special amenities including complimentary high-speed wireless Internet access, in-room hospitality center with a microwave, refrigerator and coffee maker, two dual line phones with voicemail and data ports, large work desk and ergonomic chairs, 24-hour complimentary business center with direct printing access. When guests of our hotel near Johns Creek are ready for relaxation or some fun, the large outdoor pool and spa are available. The hotel also has an extensive fitness center open 24 hours. Hilton Garden Inn Atlanta North/Johns Creek hotel guests can dine in our full-service bar or order room service 7 days per week. Guest will also find many area restaurants nearby. Convenient businesses within the Johns Creek Technology Park include: AGCO - 4.5 miles, Arris - 1 mile, CIBA Vision - 2 blocks, GE Healthcare - 2 blocks, Kraft Foods - 0.5 miles, Nordson - 2 blocks, State Farm - 1 block. The Hilton Garden Inn Atlanta North hotel offers 1,350 square feet of meeting space that accommodates up to 50 people. The hotel offers catering services for meetings. Our Hilton Garden Inn hotel restaurant,a full service bar, the Great American Grill®, serves freshly prepared breakfasts daily. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation.***** Everything. Right Where You Need It.® ***** ... more less
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- Also Known As:
- Hilton Garden Inn Atlanta North / Johns Creek Hotel Johns Creek
- Hilton Garden Inn Duluth
- Hilton Duluth