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“New hotel opened too early :(”

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Mercure Golf Cap D'Agde
Ranked #3 of 28 Hotels in Cap-d'Agde
Certificate of Excellence
Newcastle-under-Lyme, United Kingdom
Level Contributor
203 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
“New hotel opened too early :(”
Reviewed 12 August 2014

Stayed here for five days whilst visiting the area - as an Accor card holder I would normally choose to stay in their hotels and this is the only one within quite some distance of Cap D’Agde.

It’s a brand new hotel (as of August 2014) and it’s a little too new as the place is only half built. There’s currently no restaurant or bar, only half a breakfast room and there’s building work going on everywhere! Electric wires popping out of the ground, no pedestrian entrance from the road, workmen wandering around! The building work has clearly overrun and they've decided to open to get some peak time bookings. I paid €240 plus tax per night - this is not good value for the state the hotel is in.

The rooms themselves are of the quality you would expect. Spacious with everything you’d expect. I booked a ‘privilege’ room but I failed to see what you get over a standard room. All rooms are the same size and have a balcony. I appear to have paid extra for a fancy coffee machine and an iPhone charger. I chose the ‘privilege’ room as I couldn’t redeem my points against a standard room.

My ‘privilege’ room was around the back overlooking a neighbouring apartment block - I don’t think any of the rooms have any views as such due to its location on the edge of a residential area and quite some way from the beach areas.

Cleaning was very poor. Room wasn’t hoovered at all during my stay, bin wasn’t emptied on two occasions and bathroom cleaning appeared to be a quick wipe-down with a cloth. A ten-year-old could have done a better job making the bed. I appreciate the hotel is new (as, I imagine are the staff) but this must improve quickly.

Staff were all very pleasant and polite but didn’t really go over the top to help. Free wifi was a good bonus.

Overall - this small, boutique-style hotel, although comfortable and probably good when it’s finished, is in the wrong end of town for most people wanting to visit the resort. However, there isn’t a great deal else at the higher-end around so will win on that.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simonp820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suivi-Qualite, Directeur général at Mercure Golf Cap D'Agde, responded to this review, 20 November 2014
Google Translation
We are sorry to read your comments. You went visibly disappointed in disappointment during your stay and we regret that you keep this memory. Feel free to contact us. We will be able to take advantage of our best rates and will be more vigilant to ensure complete satisfaction.

Nous sommes navrés de lire vos commentaires. Vous êtes allés visiblement de déception en déception au cours de votre séjour et nous regrettons que vous gardiez ce souvenir.
N’hésitez pas à reprendre contact avec nous. Nous pourrons vous faire profiter de nos meilleurs tarifs et seront des plus vigilants afin de vous assurer entière satisfaction.
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Additional Information about Mercure Golf Cap D'Agde

Property: Mercure Golf Cap D'Agde
Address: Rue Volvire de Brassac, 34300 Cap-d'Agde, Agde, France
Region: France > Occitanie > Herault > Agde > Cap-d'Agde
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cap-d'Agde
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Golf Cap D'Agde 4*
Number of rooms: 43
Official Description (provided by the hotel):
The 4-star Mercure Golf Cap d'Agde hotel is 5 minutes' walk from the beaches and the port. This comfortable hotel is located close to the Cap d'Agde golf course and offers a range of services in a chic VIP atmosphere. For your family holiday, a cultural or sports break or for business trips, the new, modern Mercure hotel has everything you need: business amenities, conference room, Cuisine Lounge, piano bar, fitness room, hammam, body and beauty treatments, solarium with jacuzzi and terrace. ... more   less 
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Also Known As:
Mercure Golf Cap D'Agde France/Herault

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