The property is lovely. The spa consists of a tepid hot tub and more tepid hamam.
I could put up with this, but the manager of the property needs to learn about true hospitality.
My family and I drove around the lovely countryside and bought local food assuming that we could sit outside in the lovely grounds of the hotel at tables provided and have a picnic dinner of all the wonderful regional food.
The manager of the hotel stormed out to us as we were eating and very heatedly, told us we could not eat in the courtyard. He then launched into epithets aimed at demeaning us. He said things like, this is a fine hotel, not a campground. Very rude.
If that's the policy, point taken, but there is no need to be an insulting jerk about it. Especially after spending 300 EUR on a mediocre dinner the night before.
That kind of attitude is unexpected in the hospitality business.
I have stayed at some of the finest hotels in the world, and I have never been made to feel so unwelcome and embarrassed in front of staff and other guests not to mention my family.
- Official Description (provided by the hotel):
- La Bastide features contemporary rooms situated in 18th century Stone House. It offers 4-star accommodation, and a Wellness center with jacuzzi.The spacious rooms and suites at La Bastide offer views over the well-established gardens. Decorated in soft tones, the rooms are light and airy. Each is equipped with a flat-screen TV and has free Wi-Fi.The light-filled dining room serves healthy, balanced meals designed by chef, Michel Guerard. Guests can also enjoy a Ggourmet menu on the terrace in warmer months.La Bastide provides additional guest lounges and a bar with a fireplace. Outdoor furniture is also provided on the terraces and around the garden. La Bastide is opposite the Barbotan-les-Thermes thermal baths. Free parking is available on site. ... more less
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