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“The Maitre De is rude and in hospitable.”
Review of La Bastide

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La Bastide
Certificate of Excellence
Petaluma, CA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“The Maitre De is rude and in hospitable.”
Reviewed 24 May 2014

The property is lovely. The spa consists of a tepid hot tub and more tepid hamam.

I could put up with this, but the manager of the property needs to learn about true hospitality.

My family and I drove around the lovely countryside and bought local food assuming that we could sit outside in the lovely grounds of the hotel at tables provided and have a picnic dinner of all the wonderful regional food.

The manager of the hotel stormed out to us as we were eating and very heatedly, told us we could not eat in the courtyard. He then launched into epithets aimed at demeaning us. He said things like, this is a fine hotel, not a campground. Very rude.

If that's the policy, point taken, but there is no need to be an insulting jerk about it. Especially after spending 300 EUR on a mediocre dinner the night before.

That kind of attitude is unexpected in the hospitality business.

I have stayed at some of the finest hotels in the world, and I have never been made to feel so unwelcome and embarrassed in front of staff and other guests not to mention my family.





  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Abram7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno G, Maître de Maison at La Bastide, responded to this review, 27 May 2014
Dear Sir,

I don't have words facing your charming feedback.

Only Bruno GRIFFOUL,
Maître de Maison.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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457 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 April 2014

La Bastide was such a great discovery. The setting is very quiet, beautiful and relaxing. The rooms and bathrooms are very big and spacious and they seem like new. The staff are very accommodating and professional, from the reservation stage, to the welcoming on arrival, the restaurant and housekeeping service.
The surrounding are beautiful. We were there in March and within an hour we were in a sunny beach in Cap Breton. The next day we drove for an hour and a half and were in the snowy mountains of the Pyrenees. On the final day we visited the spa (book early to avoid disappointment) which added that final touch of bliss.
We will surely return to La Bastide and highly recommend.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno G, Maître de Maison at La Bastide, responded to this review, 13 April 2014
Google Translation
Chers Bastidiens Londoniens,
Ce fut un réel plaisir de vous accueillir en Terres Gersoises et de vous faire découvrir cet emplacement stratégique comme vous l’exprimez si bien pour découvrir les richesses du Sud-Ouest.
La proximité de l’Océan pour paresser, la facilité de découvrir les Pyrénéens, les innombrables ballades entre vignes, châteaux, villages de notre belle Gascogne sans oublier la détente à notre Spa Thermal et ses eaux millénaires réconfortantes.
Merci d’avoir passé quelques minutes à répondre et nous faire partager votre avis.

Éléonore GUÉRARD,
Bruno GRIFFOUL
Maître de Maison,
L’équipage de Bastidiens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birnam, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 August 2013

great hotel very helpful staff and owners. All of them make sure all of the time you are well looked after. Good food, well serves , nice restaurant, inside and outside. Nice gardens and swimming pool. Easy access to good nearby venues and site. Situated in nice surroundings and leisure facilities. Rooms are wonderful, roomy etc

cant fault it in any way.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank naren2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irving, Texas
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2013

La Bastide was very quiet, the room was large and simply but beautifully furnished. Very comfortable king size bed, and very nice bathroom. The town is very small but cute to walk around in. Not much to do, but if you really want to relax and be quiet, this is a great place to do it. The spa is beautiful and you can use the Jacuzzi for free. The food was very good in the restaurant (definitely not a Relais & Chateau grand chef experience, but still definitely well above average.) Staff were very friendly and nice. The pool was very pretty and we had a nice afternoon reading beside it (would have been even better if someone had come around to take drink orders.) Overall, we really enjoyed ourselves here.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healdsburg, California
Level 6 Contributor
185 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 30 June 2013

What a great place to stay. Beautiful, bucolic town that is truly French (including a twice weekly wonderful fresh market in the plaza), outstanding hotel and a variety of restaurants to select from. La Bastide is a warmly welcoming place, easily earning its Michelin star rating for both the hotel and restaurant. Our corner room was spacious and bright, with a large bathroom and outstanding furnishings. The full use of the spa, with two saunas and lovely large jacuzzi is included in the room cost. Breakfast is extra, but a short stroll into town along a wonderfully quiet and well planted cobblestone road produces a selection of patisseries and cafes for breakfast. An outstanding stop if you are looking for the real French deal.

Room Tip: Corner room if available. We took advantage of the pay for two nights, stay 3 option.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healdsburg, California
Level 4 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2013

Our room was large and superbly appointed. Great shower, wonderful towels, slippers, robes and all the other luxury comforts. The grounds were manicured and inviting. The staff well trained, efficient and unobtrusive.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank didyaeatyet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno G, Maître de Maison at La Bastide, responded to this review, 30 June 2013
Google Translation
Chers Clients,

Merci de votre commentaire.
En effet nous avons la chance d'avoir une très belle ''Maison'' qui allie le Luxe & la simplicité avec cette ''GUERARD Touch'' incomparable.
Nous aimons la partager avec toute notre équipe.

Éléonore GUERARD, Bruno GRIFFOUL
Maîtres de Maison
Les Bastidiens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bordeaux
Level 5 Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 May 2013

This beautiful spa hotel is nestled in the French country-side. If you are looking for discrete elegance, a relaxing spa and delicious food, this is your spot. From the moment you drive up to the hotel, you feel welcome. The staff are attentive and friendly without being overwhelming. The hotel and its gardens are perfectly maintained. The rooms are spacious, well equiped and the bathrooms huge with amazing walk-in showers. The beds are king sized and very comfortable with top quality linens.
We reserved half-board and were not disappointed. The food and service will all 5 star. The unseasonally cool weather wasn't a problem as they had fires lit throughout the property to keep us warm and cozy.
We will return with great pleasure. Definitely worth driving a few extra miles!

Room Tip: Regular rooms are good sized. Choose a junior suite if you want lots of space. Hotel is only two sto...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BordeauxPeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Bastide

Property: La Bastide
Address: avenue des Thermes, 32150 Barbotan-les-Thermes, France
Region: France > Occitanie > Gers > Barbotan-les-Thermes
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Barbotan-les-Thermes
Price Range (Based on Average Rates): £££
Hotel Class:4 star — La Bastide 4*
Number of rooms: 25
Official Description (provided by the hotel):
La Bastide features contemporary rooms situated in 18th century Stone House. It offers 4-star accommodation, and a Wellness center with jacuzzi.The spacious rooms and suites at La Bastide offer views over the well-established gardens. Decorated in soft tones, the rooms are light and airy. Each is equipped with a flat-screen TV and has free Wi-Fi.The light-filled dining room serves healthy, balanced meals designed by chef, Michel Guerard. Guests can also enjoy a Ggourmet menu on the terrace in warmer months.La Bastide provides additional guest lounges and a bar with a fireplace. Outdoor furniture is also provided on the terraces and around the garden. La Bastide is opposite the Barbotan-les-Thermes thermal baths. Free parking is available on site. ... more   less 
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