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Hotel Mercure Arras Centre Gare
Ranked #1 of 14 Hotels in Arras
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704 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
Brussels, Belgium
2 reviews
Reviewed 14 November 2013

Stayed 2 nights. Food at restaurant was very good. Hotel and rooms are overdue for a freshening up. Carpets need to be replace everywhere! Rooms were clean, but basic. Not enough outlets to plug in electronics (like next to the bed). Nowhere to hang a towel in the bathroom. Not enough hangers. I could never figure out how to connect to the free WI-FI. Why not make it easier? The access to the underground parking is awkward and the parking elevator does not go directly into the hotel lobby, and your room access card does not open the access door from the outside. Strange setup. No safe in the room. Staff very courteous and helpful though.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Directeur général at Hotel Mercure Arras Centre Gare, responded to this review, 25 December 2013
Dear Guest,
You have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. We are currently doing work to improve the comfort of our rooms.

I hope to welcome you again in Mercure Arras.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
782 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 474 helpful votes
Reviewed 10 November 2013 via mobile

A decent Mercure, not a lot of frills but pleasant. Check-in was good but the reception ship lost the gift voucher tendered at check-in which made check-out more troublesome. Rooms are average, more 3 star than 4. No room safes in the standard rooms. Lifts a bit slow but clean. Parking underneath is 10 Euros per day, good car park. Breakfast was very good, lots of choice and better than a normal French breakfast. Would return.

Stayed November 2013, travelled with friends
Helpful?
1 Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Directeur général at Hotel Mercure Arras Centre Gare, responded to this review, 12 November 2013
Thank you for taking time to leave a comment about your stay in our hotel.

I am sorry that you met some problems on your check out. We will make every effort to ensure this does not happen again.

I hope to welcome you again in Arras.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 November 2013

Nice modern hotel close to the Railway station, City bars and restaurants. Hotel food very good except, breakfast tables likely to be setting up when you are eating Dinner after 2100. Reception Staff very professional and friendly. The very safe reduced rate underground Public Car Park for hotel guests, is also used by the town police station located very near. Coming out of the car park lift lobby, there is a hotel short cut door bell you can ring, to save walking around to the main entrance with luggage if raining.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guy_suitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Directeur général at Hotel Mercure Arras Centre Gare, responded to this review, 12 November 2013
Dear guest,

Thank you for the comment that encourages us to continue to work for your everyday comfort!

Look forward to welcome you again in our hotel.

Sincerely.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swaffham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 September 2013

Nice hotel, good location and helpful staff. Nothing else to say. Only complaint is having to to use 200 characters in this review so I am just waffleing on here. Is that how you spell waffleing.......

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c-longuet, Directeur général at Hotel Mercure Arras Centre Gare, responded to this review, 12 November 2013
Dear guest,

Thank you very much for this nice comment.

I am happy to read that you enjoyed your stay in our hotel. Comments like your is our best reward.

I look forward to welcome you again in Mercure Arras

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mercure Arras Centre Gare

Property: Hotel Mercure Arras Centre Gare
Address: 58 boulevard Carnot, 62000, Arras, France
Region: France > Hauts-de-France > Pas-de-Calais > Arras
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Arras
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Mercure Arras Centre Gare 4*
Number of rooms: 80
Official Description (provided by the hotel):
Across the street from Arras TGV station, the Mercure Atria is just moments away from pedestrian streets, the historic centre and city squares featuring the belfry classified as a world heritage site by UNESCO. 30 minutes from Lille and Lesquin Airport,the hotel is ideally located 50 minutes by TGV train from the Gare du Nord in Paris. The hotel features 80 rooms including 38 refurbished superior rooms. Our conference facilities include a 300 seat auditorium and meeting rooms for up to 400 people. ... more   less 
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Also Known As:
Mercure Atria Arras Centre Hotel Arras
Accor Atria Arras Centre

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