I was expecting far better given this hotel is a Best Western & room price. The check in was simply awful - the person at reception was rude & kept saying I did not have a reservation whilst answering the phone a few times & looking through various piles of paperwork covering the desk; finally after some patience my reservation appeared. I was the told to forget eating in the restaurant because it's full....OK then. The room I had was an 'upgrade', though after a few minutes there clear to me that it needed some investment & simple upgrades, for example:
a/ There is no aircon or even a desk/pedestal electric fan; room was very hot so had to open the windows, parts of the wooden window frames were rotten. Other downside here is that you get a lot of noise coming into the room from the courtyard area.
b/ Bathroom should have been cleaner and the soap dispensers were empty
c/ Curtains were starting to rip & did not close properly
d/ Connecting to Wi-Fi is complex
I will not stay here again, it is expensive & poor value for money. This hotel needs investment in several areas, shame really given the character & charm of the building. Try elsewhere in Arras would be my advice.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Fastbooking, Priceline, Traveltool, S.L.U., Hotel.de, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hotel de l'Univers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western l Univers
- Best Western Arras
- Arras Best Western