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“Best Western is Second to None” 5 of 5 bubbles
Review of Holiday Inn Express Arras

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Holiday Inn Express Arras
Ranked #3 of 14 Hotels in Arras
Berkeley, Illinois, Usa
1 review
“Best Western is Second to None”
5 of 5 bubbles Reviewed 11 December 2013

A great place to stay! Dog & Children friendly. Free breakfast, better than many restaurants. Every employee is 100% people friendly. I ordered out for dinner and the two gals at the front desk were so helpfull, I had a large pizza delivered to them!

Room Tip: Left at front desk for the one night stay- $5.00
See more room tips
  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChicagoMike69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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484 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

Stayed over a Saturday night, the rooms where clean and comfortable and whilst the hotel is next to the railway I did not hear any noise at all from the trains.

Two plus points for the hotel are one you get a complimentary continental breakfast which sets you up well for the day and secondly there is convenient underground parking (not free) right by the hotel (hotel has own lift into the car park).

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SJBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 8 December 2013

i was visiting Arras and was advised to stay at the holiday inn express as it was said to be the best in Arras. well i really hope its not! i had the worst experience ever! starting with my room which was simply very weird with its decoration and the pictures that were hanged on to the bathroom with was a standing shower with no shower curtain, so closed to the toilet as well as all open together!
they gave me a room on the ground floor and it was very noisy with the train station next to us. there were almost no room service at all and even people who were supposed to clean the room didn't do anything about it!

  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank radwa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Arras, responded to this review, 24 December 2013
Dear radwa s,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hemel Hempstead
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 5 December 2013

Typical Holiday Inn Express, familiar room, pleasant breakfast, proficient staff, the normal corperate indentity But staff unable to resolve door key problems. Card didn`t work at first, numerous swipes failed to gain entry. New card eventually let us in, but when put in key slot for lights, worked for enough time to cross room then lights went out, fiddled with and that allowed time to cross room then failed again.
Two more key cards issued, but still numerous attempts needed to gain entry, and still failed in slot for lights, finally found two cards wedged in slot allowed card to work, but that didn`t work in door.
The staff were keen to offer new cards, but no one approached the room, so numerous trips to the reception.
Always been happy with HIE, but need to resolve key card issues.

Room Tip: Although well insulated, some rooms face station, ask for rooms away from station.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DavidRHemelHempstead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Arras, responded to this review, 22 December 2013
Dear DavidRHemelHempstead,

Thank you so much for sharing your feedback about our hotel. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests and are happy doing so. We are sorry for the inconvenience our key cards may have caused you. I have made sure that maintenance is aware that we need to make sure that our key cards are in working order. Thank you again for your comments and we will see you during your next trip.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arras, France
1 review
5 of 5 bubbles Reviewed 11 November 2013

I rarelly take time to let my comment...unless something went wrong. But here, I have to do it since the service was so exceptional.
The service by all the team was amazing. They are natural. They just like what they do. (Reception-Breakest-Made etc...).
I get the oportunity to meet the Manager also.
I really felt home.
I`ve been to that Hotel many time in the last 5-6 years...and its getting better and better.
Way to go all the team...and hope to see you soon.
The fitness center was under construction in my last visit....fantastic!!!
Your Canadian Friend.
Christian

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank crousseau66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

Even on a wet fairly cold November day, this hotel was fine. The Underground Parking (about 11 euros a night) is hard to find the first time. There is an entrance to the car park on the Boulevard Carnot close to the hotel. It is an easy walk from the hotel to the main squares. There are good restaurants not far from from the hotel. Plenty of free coffee and tea in the rooms. The breakfast is acceptable - the cereals were Kellogs. There is variety of bread, non-butter croissants, some breakfast cheese and ham, and boiled eggs. We had no problem with outside noise. The room heating and aircon worked. The shower had plenty of hot water. The only soap provided is liquid all-purpose squeeze out.

Room Tip: Probably choose a room away from the station, as we did.
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mkn033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orlando fl
Level Contributor
223 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 9 November 2013

This is a standard utilitarian holiday Inn. It is next to the train station, near the main places.
The staff is very friendly and helpful.
The rooms are standardized, very clean, practical.
Breakfast is included and very good - hard boiled eggs, press your own orange juice, tarte au sucre (a local specialty).

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank debsteroonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Arras

Property: Holiday Inn Express Arras
Address: 3 rue du Docteur Brassart, 62000, Arras, France
Phone Number:
Region: France > Hauts-de-France > Pas-de-Calais > Arras
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Arras
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Arras 3*
Number of rooms: 98
Official Description (provided by the hotel):
98 large rooms, Free Wifi, recently renovated lounge bar (February 2012), Airconditioning, Continental buffet breakfast, meeting rooms, public car park with direct access to reception desk, and a friendly and helpful staff. ... more   less 
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Also Known As:
Holiday Inn Express Arras Hotel Arras
Arras Holiday Inn Express
Holiday Inn Arras

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