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“Excellent hotel for short stay”

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Holiday Inn Express Arras
Ranked #3 of 14 Hotels in Arras
Reviewed 20 July 2014

Stayed two nights in this hotel: a couple with two pre teen kids. On arrival there was a minor problem with our room: we spoke to reception, who called the Duty Manager. Within 10 mins of arrival, he took charge, (upgraded us!), resolved the situation and oversaw everything to our satisfaction. The hotel was centrally located and just minutes on foot from the pretty centre. A short drive also to the WW1 sites. Would recommend, and would stay again. Thanks to all the friendly and polite staff (reception, breakfast etc) for a pleasant stay.

Stayed: July 2014, travelled with family
1  Thank R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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191 - 197 of 529 reviews

Reviewed 16 July 2014 via mobile

To be honest there aren't many great hotels in Arras - so this is certainly the best option in the city for those looking to be fairly close to the centre.

Positives - ten minute walk away from main squares, the town hall and shopping areas - and a 10 minute walk from the Wellington Quarry (a must - see other review). Good size rooms (front of hotel 4th floor), good selection at breakfast, fast and free wifi, secure parking under hotel with direct access vis lift (but public car park - chargeable at 10 euros 50 cents a day), friendly reception staff who speak English. Reasonable priced hotel - we'd paid about 90 euros per night for a large family room. Lots of restaurants and bars within easy walking distance, quiet at night as not many passers by.

Negatives - you can hear the trains during the night as the line is immediately opposite the hotel so if you're a light sleeper bring foam ear plugs, not many English TV channels ( just news), does get busy with battlefield tour parties.

Tip - bigger rooms are at front of hotel (although overlook train station and road). You can park for free on the road outside the hotel from 6pm on a Saturday and all of Sunday so you don't need to use the underground car park on those days. Get to breakfast early for best selection of pastries and make your own orange juice using the machine rather than drinking the ready made stuff - so much nicer!

Stayed: July 2014
Thank PuttingPenToPaper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We spent a few days staying here from 30 Jun 14 until 03 Jul 14 using it as a base to visit many of the Somme battle sites both in the area and in Belgium.
The hotel is clean comfortable and well placed in the town with many restaurants and cafes in the immediate vicinity and the town squares a short walk away. The hotel Staff were extremely helpful though, as previous reviewers have mentioned, when busy, the bar is a little overwhelmed with only the night porter/receptionist was available to serve. I have to say that the gentleman on duty went above and beyond to try to serve everyone!
Access to the main road network is easy and the hotel/town are a great base for visiting the local area.
Rooms are clean, tidy and spacious and if you manage to get a room on the top floor, there is a little balcony where you can enjoy the summer sun!
I would highly recommend the hotel for anyone on a trip such as ours.

Room Tip: Top floor rooms offer a small balcony which is great in summer with a nice cool glass of something w...
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  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

One night in Arras and the base we picked could not have been better. Overlooking the train station but was very quiet at night. Every member of staff continually had a smile on their face.

Check went easily and the room was spacious and well appointed. The receptionist was helpful beyond belief. She had a fantastic knowledge of the area and gave great advice on getting to the attractions we wanted to see. Took a taxi to Vimy Ridge (must see) and had asked for an estimate of the charge. The receptionist gave us the exact amount we were charged. Also, she provided great recommendations about restaurants in the city and provided perfect directions.

The free breakfast was the best I've experienced in a HI Express and the restaurant staff were again, incredibly accommodating and helpful.

Perfect location, great staff, what more can you ask for............

Room Tip: Great hotel for your Arras experience.
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Andy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

An enjoyable two night stay here which we used as a base to explore the Somme region. A comfortable, quiet double room with all usual amenities, wifi worked well, breakfast quite adequate. Parking was initially just a little tricky to locate but once found was easy to use and great to have the direct access via lift to the hotel reception

Stayed: July 2014, travelled as a couple
Thank Mo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

This hotel is well situated, around a ten minute walk to the town centre, The hotel is clean and provides a typical Holiday Inn continental breakfast. If the hotel is busy then the bar cannot cope, with large groups, as it is under staffed and very rude bar staff with no clue about customer service. A shame that they let this hotel down, because other than that, I found the hotel quite pleasant.

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Ronnie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

Comfortable bed & nice bedroom. Breakfast was plenty to choose from even though cold buffet style. Bar was a reasonable price. Not too far to walk to find some where to eat in the evening. Staff friendly. Hotel very clean.

Room Tip: Rooms at the front are quiet.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank karen j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Arras, responded to this reviewResponded 28 July 2014

Dear karen j,

Thank you for taking the time to convey your comments regarding your recent experience with us. We value your opinion of how we hosted your stay. We are happy to see that you enjoyed your stay and appreciate the positive remarks on our accommodations and friendly staff. Our goal is to make your stay the best it can be and it looks like we accomplished our goal. We look forward to making your next stay even more memorable. Thank you again.


Zelyn N
Case Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Arras

Address: 3 rue du Docteur Brassart, 62000, Arras, France
Phone Number:
Region: France > Hauts-de-France > Pas-de-Calais > Arras
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Arras
Price Range: £76 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Arras 3*
Number of rooms: 98
Official Description (provided by the hotel):
98 large rooms, Free Wifi, recently renovated lounge bar (February 2012), Airconditioning, Continental buffet breakfast, meeting rooms, public car park with direct access to reception desk, and a friendly and helpful staff. ... more   less 
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Also Known As:
Holiday Inn Express Arras Hotel Arras
Arras Holiday Inn Express
Holiday Inn Arras

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