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“A small hotel with a big heart”
Review of Hotel Diamant

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Hotel Diamant
Ranked #8 of 14 Hotels in Arras
Certificate of Excellence
Reviewed 16 August 2011

The Hotel Diamant is just like home from home. It is not glamorous but is oh so cosy. The Proprietor goes out of his way to make you welcome with soft drinks on tap for most of the day. Our room overlooked the most beautiful Place des Heroes. The building is typically Flemish so the rooms are quite small but somehow everything fits. The stairs are quite narrow and there is no lift but again, in this hotel it doesn't really matter. The continental breakfast was a superb and the Proprietor was always on hand to replenish and make sure you had what you wanted.
This hotel has made us determined to visit Arras again and stay longer next time.

Room Tip: When booking, ask for a room overlooking the square.
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  • Stayed: August 2011, travelled as a couple
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Thank mavissecrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 - 91 of 190 reviews

Reviewed 7 June 2011

We spent two nights in this hotel. It's definitely a two star hotel. In fairness everything was clean and tidy, and the breakfast was nice. The location and view of the Place are excellent. Our room was on the top floor. It was small, although not as small as many Paris hotels. The hotel has an amazing setting, and could be fantastic with some work. If you like the dated 70's look thid is the place for you! The owner himself seems to be around all the time, and expouses a certain 'business like' approach, which I found unsettling.

I was willing to give the place a chance as my wife wanted to stay there. I couldnt really have any major faults regarding the hotel itself. Everything was clean. And once you know you will be staying in a basic hotel you wont be disappointed, even if the prices charged are anything but 2 star rates. The one major fault I would have is noise. It's situated on the Place, which is unbearably noisey at night. The rooms are not air conditioned and since both nights were warm we had to open the windows. I must add that I knew it might be noisey, but I really hadnt thought it would be this bad. Two nights in Soho or Leicester Square would have allowed me to enjoy more sleep.

All in all I would'nt return. The hotel is fine, I could'nt fault its two star rating. Location is great on the one hand but an absolute nightmare for those of you attached to your sleep.

  • Stayed: June 2011, travelled as a couple
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Thank amicushiberniae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2011

We called in whilst travelling through northern France one Saturday lunchtime and they only had one room left. The room we had was at the back with not a great view, but it was very nice and clean. The hotel does have rooms overlooking the town hall and Place des Heros
Service was excellent with friendly and helpful staff.
Hotel has a breakfast room which doubles as a lounge by day, with free tea, coffee and soft drinks/mineral water. Breakfast is paid for separately but is help yourself buffet style which was well presented and plenty of choice. You are served with tea, coffee, and juice, with as many refills as you like.
The hotel does not have any parking and daytime parking by the town hall is limited by time. Try the underground car park around the corner in the Grand Place.
The Place des Heros is great for a drink or a meal. Plenty going on with a typical French atmosphere. Plenty to do in Arras, with a trip to the top of the belfry a must for those not scared of heights.

  • Stayed: May 2011, travelled as a couple
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Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2010

Have just had our second stay at the Diamant and was very pleased (the reason its not more is it has been full at other times we have tried to book) . The hotel is small but it's locaton on one of the main squares is ideal.
Hotel has no lift and so the stairs mean you get some exercise and the rooms are small (but no smaller than most city-centre holetls we have used in France over many years). The breakfast is an excellent value buffet (and cheap by french standards), and there is orange juice, coffee and tea available all day with no charge.
The owner speaks excellent english and the service he provides is the most attentive I've experienced anywhere in France.
I've stayed in other hotels in Arras but prefer the Diamant for the service and location.
I noticed a previous reviewer say ther were no good restaurants in Arras! They obviously never found Le Clef du Sens (despite it being on the same square as the hotel). Have eaten there 3 times and it's always been very good.

  • Stayed: December 2010, travelled with friends
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Thank JarthurKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2010

I don't even really need to write because the previous review summed up the place exactly. I completely agree. Very hot musty small room. Kind of quaint but over priced.

  • Stayed: July 2010, travelled as a couple
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1  Thank Teresa055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2010

This hotel's location on the Place des Heros is very central, which is both good news (convenient) and bad news (noisy). Our room was incredibly tiny and thus uncomfortable. The building, including our room, had a musty smell. The breakfast was ample and the owner always offered us "tea or an infusion" when we returned to the hotel, but overall the place and the owner both seemed rather tired. Our overall experience wasn't helped by the fact that the plaza is being torn up and resurfaced--it isn't the hotel's fault, but it added to the grim feel of the place. On the plus side, the Saturday morning town market was the best one we saw in 4 weeks of traveling and was lots of fun.

  • Stayed: September 2010, travelled as a couple
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Thank Kate23454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2010

This hotel is right alongside a major groundcaping building site that starts work at 7.00 am. That being the hour the hotel owner feels everyone should be "up and about", and not "wasting their lives lying in bed". At least his English is good.

Whilst the rooms are well double glazed there is no ventilation so the window has to be open and wow can the French builders make a din, which I understand may go on for another year!

The real problem is however the wonderful old hotel building is not suitable for modern hotel operations. The stairs are steep and narrow, there is no lift and the rooms are tiny, with less than a foot between the end of the bed and the wall.

The owner seems however to have given up. The curtains are see-through. The beds are back breakers with plastic hospital undersheets and the Wi-Fi is nonexistent in the higher rooms.

Whatever you do however, do not complain, or you will suffer Basil's wrath, which included him following us into the next street still shouting his disapproval of people who complain!

For us one night was enough, we checked out and went to the Campanile, much cheaper, basic but clean, welcoming, no builders and best of all; no Basil.

Brian Carroll

PS Sybil and her excellent assistant who greeted us on arrival fooled us into thinking the Hotel had some merit. It was ever thus.

  • Stayed: September 2010, travelled as a couple
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2  Thank Tannsfeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Diamant

Address: 5 Place des Heros, 62000, Arras, France
Region: France > Hauts-de-France > Pas-de-Calais > Arras
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #8 of 14 Hotels in Arras
Price Range: £53 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Diamant 2*
Number of rooms: 12
Official Description (provided by the hotel):
We welcome you at the heart of the city of Arras on the Heroes Square and City Hall , an exceptional location , a listed building , and overlooked by the belfry, classified UNESCO. What a beautiful view from the window of your room or apartment ! For your business trips or leisure : - 12 rooms including 6 with an exceptional view of the Heroes Square , - A Hotelier apartment of 72 sqm for 6 people, - A Hotelier apartment of 55 sqm for 5 people. Small and cozy , the Hotel Diamant has everything is a real guest house ! Welcome buffet , free wifi, 2 bikes available ... ... more   less 
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Also Known As:
Diamant Hotel Arras

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