We stayed at this hotel en-route from France in Juy 2012. Arriving at 20.30 on a Saturday evening, we were looking forward to a nice meal in the promising looking restaurant, only to be informed that it had just closed for the night. What is more, the reception closed at 9 pm. It would have been helpful to have been informed of both, before arrival. Our French is not great but we manage, not aided by the receptionist, who did not really sympathise with the fact that we had two young and hungry children on our hands. What's worse, the next morning their payment device did not work during check-out, despite trying five different credit cards. Again not the problem of the receptionist, clearly. Our departure was delayed by half an hour, while we had to scramble into town to find an ATM - of course the cards worked in that - with the directions from the receptionist "Centre-ville" being totally unhelpful.
The room was fine, but the above experience was so frustrating, that it overshadowed everything else. Unless you speak great French - and carry lots of cash - I'd suggest you stay somewhere else.
- Official Description (provided by the hotel):
- Welcome to the Best Western L'Atelier 117, Our 3-star hotel in Maubeuge ! A warm and receptive team is welcoming you in our Hotel and also in our Restaurant. Our hotel owns the "Ecolabel" which guarantee more environnemental and friendly accomodations. Select one of our 42 rooms, they are comfortable and functional, following the 3-star-hotel standards... At the restaurant, enjoy a gourmet cuisine and its seasonal menu card. From famous “Maroille” to unavoidable “belgian fries”, the typical products of the region are in the Chef’s recipes for the food lovers! You can also relax in the reading room, dine in the Lounge or take a drink at the bar.>>> Take a look at our restaurant page "Restaurant L'Atelier 117" to get more information. For your business trips, the hotel is situated close to business parks between Maubeuge and Valenciennes (RN49). ... more less
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