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“Reasonable Hotel”

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Park Inn by Radisson Lille Grand Stade
Ranked #1 of 13 Hotels in Villeneuve d'Ascq
GreenLeadersSilver level
Warwick, United Kingdom
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Reasonable Hotel”
4 of 5 bubbles Reviewed 19 August 2014

Before travelling on an organised coach trip I checked out hotel and wondered what I was going to find.
Location is good for stadium but is a little out of the way for anything else.
We were given room on floor 6 at front of hotel and main road. Was worried about traffic noise but it was very quiet. Room was quite roomy, safe (free of charge) and kettle and cups for tea coffee making was available. Wifi was available in room, only 1 person at a time using it.
Room clean and tidy, bed had clean sheets and was very comfortable and so were the pillows. Clean towels daily and always hot water and shower was ok. Hairdryer was useable.
Didn't eat in hotel in evening but just under hotel was a Grill Bar, Sushi Restaurant and a Cook your own pizza/pasta restaurant. If you went up to the stadium and turned right at the lights this led you down to a shopping area with a food court in it (about 10 mins walk).
Now the downside to hotel. there is no lounge area for groups to sit in comfort to socialise in the evening although there is a bar so they expect people to drink there.
BREAKFAST was a very hit and miss affair. If you were lucky to be able to get down early you had a choice of 4 cereals, ham and cheese, fresh fruit, yoghurt, boiled egg and fresh bread, scrambled egg, bacon, sausage of sorts, baked beans, mushrooms, croissants and pastries, jams, tea, coffee and fruit juice. However if you were not the first to get there and the people before had taken bacon rolls and pastries for their lunch later and had stuffed themselves then you were lucky to get a choice. Waitresses did not replenish the food as quickly as they should and consequently having time issues for leaving on trips you just grabbed what you could.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank DEF2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 20 August 2014
Dear Madam,

We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your suggestions are always extremely important for us and very helpful to constantly improve our services and the hotel quality.

We thank you for all this positive feedback concerning our hotel and our staff. These comments will be shared to the team.
Your satisfaction is the best reward for our staff who works everyday to offer you the best service.
However, we would like to apologize for the concerns you had at breakfast time. This does not match our usual hotel’s standards.

We thank you for these precious comments and hope to have the sincere pleasure to welcome you again in our hotel when your travels bring you back in the area.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

333 reviews from our community

Traveller rating
    100
    159
    54
    14
    6
See reviews for
20
67
9
206
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lille, France
1 review
3 of 5 bubbles Reviewed 9 July 2014

nice location near stadium - if you are there because of event on the Stadium is perfect location. To visiting city especially old part ot the town you for sure will find better (closer to old town ) location.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Witold K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 10 July 2014
Dear Sir,

We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your suggestions are always extremely important for us and very helpful to constantly improve our services and the hotel quality.
We apologize for the concerns you had about location because of the Tour uring your stay at the hotel.

We thank you for these precious comments and hope to have the sincere pleasure to welcome you again in our hotel when your travels bring you back in the area.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
amsterdam, The Netherlands
2 reviews
4 of 5 bubbles Reviewed 30 June 2014

Its true that the french don't speak english, so better learn some french. Service was good and personal really tried to help as much as possible. Clean en modern hotel, nice sushi restaurant around the corner.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Helena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 1 July 2014
Dear Madam,

We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your remarks are always extremely important for us and very helpful to constantly improve our services and the hotel quality.
We are glad to see that your experience with us has been up to your expectations. Your satisfaction is the best reward for our staff who works everyday to offer you the best service.

We thank you for these precious comments about the staff and the hotel and hope to have the sincere pleasure to welcome you again in our hotel when your travels bring you back in the area.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MADRID, Spain
1 review
4 of 5 bubbles Reviewed 23 June 2014

I recommended this hotes for its design room. The rooms its cleans. The meat its acceptable. The service its good. The rooms and the beds are bigs. You can go to run near the hotel. The hotel its good for jobs travels.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn by Radisson Hotels

Helpful?
Thank Jose J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 24 June 2014
Dear Mr,

We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your suggestions are always extremely important for us and very helpful to constantly improve our services and the hotel quality.

We thank you for all this positive feedback concerning our hotel and our staff. These comments will be shared to the team.
We are glad to see that your experience with us has been up to your expectations.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fishbourne, United Kingdom
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

A modern hotel but our stay was compromised by some annoying issues. The parking under the hotel is expensive at €12 for a day/night. It seems those 'in the know' used the adjacent taxi rank / drop-off area to park overnight for free (it was out of use as the Stade didn't have any event on. I suspect this wouldn't be possible if the Stade was in use.)

Other issues include unreliable hot water. The shower was hard to control and I note older reviews on here going back to 2013 and beyond which detail a similar complaint. I also note the hotel management respond by saying this has been passed to the technical manager of the building but in the last 9-months or more nothing positive has happened to fix the problem! Also the water pressure was quite low (we were on third floor) so the shower was a little poor.

The room was decent enough. The climate control easy to operate and the bed was comfy. However the TV channels were quite limited. Being the type of hotel which encourages business stays I was disappointed not to have more international channels eg those from UK!

Slightly alarming was the room window which could be opened fully. If you wanted to jump out then help yourself as nothing would prevent you.

No room fridge but there was a safe and kettle etc. We were able to get more milk from reception. The free wifi is very slow by the way and limited to a single device only. The room and hotel pretty clean so that was a positive.

We didn't eat at the hotel so cannot comment on food / drink quality or prices.

I like these hotels as they are simple and straightforward but I may not stay at this particular one again. However the staff we encountered were friendly and pleasant.

Stayed June 2014, travelled as a couple
Helpful?
Thank RobertWSaunders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 18 June 2014
Dear Mr Saunders,

We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your remarks are always extremely important for us and very helpful to constantly improve our services and the hotel quality.
We apologize for the concerns during your stay. This does not match our usual hotel’s standards.
To let you know, the parking does not belong to the hotel and is managed totally separately. Normally, the rate for 24H is 18 €. Through the hotel, you can benefit from the special rate of 12 €. Also, we would like to remind you the fact that the parking is secured and offers an easy access to the different floors of the hotel.
Regarding the technical problems, we have forwarded the information to the service in charge. We will do the best to resolve it. Finally, concerning your comments on TV channels, I would like to inform you that we are actively working on its improvement in order to provide a bigger offer with more TV channels.

However, we are pleased to read you were satisfied with the staff and the room. Your satisfaction is the best reward for our staff who works everyday to offer you the best service.

Again, we thank you for these precious comments and hope to have the sincere pleasure to welcome you again in our hotel when your travels bring you back in the area. We also suggest you to eat at the restaurant next time in order for you to discover our products.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
1 of 5 bubbles Reviewed 1 June 2014

Stayed here from the 23rd of May to the 26th.
Barely any breckfast at Breckfast time. No cuttlery. Staff the least bit helpful nor did I think they cared.
On the Last day there was barely any hot water for the showers.

I certainly will NOT be staying here again. Avoid like the plague!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, General Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 6 June 2014
Dear Sir, Madam,

We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your suggestions are always extremely important for us and very helpful to constantly improve our services and the hotel quality.
We apologize for the concerns during your stay.
We have the extreme desire to always respond to your expectations and offer you a true hotel experience. The satisfaction of our customers is our priority; we have forwarded your comments to the reception manager. It does not reflect our usual high quality standards.

Regarding the concern you had about the water temperature in your room, we gave the information to our technician manager and we will do all our best to resolve it.

I will contact you personally in order to share about your experience and identify the main issues that you met.

Again, we thank you for these precious comments and hope to have the sincere pleasure to welcome you again in our hotel when your travels bring you back in the area.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epping, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 29 May 2014

A hotel to be avoided at all costs...!!!! Although we had been informed that evening meals would be available, this did not happen. The restaurant closed in the evenings. Breakfast was sparse to say the least. Hunting for plates, cutlery, glasses etc became a daily occupation. On our last day, we were told that if we wanted breakfast, this was not included. It wasn't made clear to us whether this referred to an English breakfast or a Continental one. There was no hot water on our last day - 26 May. I will definitely not be staying at this hotel again and neither will I be recommending it!!! A huge shakeup is needed in order for this establishment to run smoothly. They were having to cater for three coaches on one occasion with inadequate dining seating for this vast number. The staff were totally overwhelmed with the number of guests to be catered for at any one time.

Room Tip: Unable to help you there!
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  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valery K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel V, Manager at Park Inn by Radisson Lille Grand Stade, responded to this review, 30 May 2014
Dear Madam,


We sincerely thank you for taking the time in leaving your comment on TripAdvisor about our hotel. Your remarks are always extremely important for us and very helpful to constantly improve our services and the hotel quality.

We apologize for the concerns during your stay. This does not match our usual hotel’s standards.

I will contact you personally in order to share about your experience and identify the main issues that you met.

Again, we thank you for these precious comments and hope to have the sincere pleasure to welcome you again in our hotel when your travels bring you back in the area.

With my kindest regards,
Lionel Van Den Haute
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson Lille Grand Stade

Property: Park Inn by Radisson Lille Grand Stade
Address: 211 boulevard de Tournai, 59650 Villeneuve d'Ascq, Lille, France
Phone Number:
Region: France > Hauts-de-France > Nord > Lille > Villeneuve d'Ascq
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Villeneuve d'Ascq
Price Range (Based on Average Rates): £
Hotel Class:4 star — Park Inn by Radisson Lille Grand Stade 4*
Number of rooms: 127
Official Description (provided by the hotel):
Hotel in Lille offers enviable location next to Grand Stade Take advantage of unrivalled access to Grand Stade Lille Metropole when you stay at the Park Inn. Whether you are visiting the city for business or to watch the big football match, you can enjoy premium accommodation at this hotel in Lille. All 127 spacious rooms feature Free Wireless High-speed Internet as well as satellite television (with channels BeIn Sport 1 & 2), while the on-site restaurant serves delightful meals and snacks. For refreshing rejuvenation, travellers can unwind at the fitness centre. Two fully equipped meeting rooms are available for anything from an intimate board meeting to a training seminar or other gathering. Indoor, on-site parking for up to 350 cars rounds out the list of appealing offerings. As an added bonus, the Park Inn is only eight kilometres from Lille Lesquin Airport, and it's just off the N227 motorway, the outer road that encircles the city. This Lille hotel is adjacent to Grand Stade Lille Metropole, making it easy to attend concerts, matches and other events. Parks, museums and cafes surround the accommodation. All 127 inviting rooms include Free Wireless High-speed Internet and air conditioning. Dine on international and local fare at the hotel's restaurant. The lounge-bar is a comfortable place to relax after a full day in Lille. The hotel offers a car park with 350 spaces. Host a board meeting, private lunch or other function in our two adaptable conference rooms. ... more   less 
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