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“Internet terrible” 3 of 5 bubbles
Review of Holiday Inn Calais - Coquelles

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Holiday Inn Calais - Coquelles
Ranked #1 of 23 Hotels in Calais
Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Internet terrible”
3 of 5 bubbles Reviewed 29 April 2014

I had already complained about Internet, and as reply they said that many people were using it.
So I waited until 2am in the morning to use it. But internet was just as bad as early in the evening.
If you really need to use it. I would stay somewhere else.
Also the steak was like rubber and left more than 1/2 of it on the plate.
Service was good and room was clean.

Room Tip: executive rooms have mini-bar and toiletries. Take care of the plastic mugs, they break very easily...
See more room tips
  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank vriesdesmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this review, 15 May 2014
Dear vriesdesmit,

Thank you for taking the time to review our property. I appreciate your positive feedback about room cleanliness and staff services. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It is regrettable that your stay was negatively affected due to the internet connection. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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855 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
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  • English first
  • French first
  • German first
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English first
schweiz
Level Contributor
252 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 24 April 2014

We choose the place to stay overnight on our travel to the UK. The place is good, maybe not as good as we were in other Holiday Inns, but we slept well. We were travelling with our dog. Breakfast was good with a wide variety to choose from.
If you stay there, follow the road through the village of Coquelles. You will get to a wonderful part of the beach.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
1 Thank aquamarina75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, Virginia
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 9 April 2014 via mobile

Overnight stop before travel to the UK via the tunnel. Arrived late evening and left after breakfast. Staff friendly and very efficient, room large and functional although the bathroom would benefit from an update and refresh. Breakfast was fine. My only complaint would be that the gym area opened quite late - pre breakfast work out not an option. On the plus side the location and the value for money was excellent. Outstanding option for tunnel passengers. I would certainly use again.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 7 April 2014 via mobile

Although the hotel is a bit dated it has its own charm. After a slow crawl in the tiny creaky lift, we reached the top floor and our room with views out across the sea. The room was large with two huge beds, which were just so comfortable! We had a few probs in the bathroom (also large and well fitted out) with the loo which didn't seem to want to flush, but that's the only gripe we had. For the price we paid I have no complaints at all.

Room Tip: I think stay on the top floors for the view and the peace and quiet.
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  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DianaMariaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this review, 23 April 2014
Dear DianaMariaLondon,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is really nice to know that you found the bed comfortable. Please accept our sincere apologies for falling short of your expectations specifically with the elevator and with the bathroom. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as these concerns will be forwarded to the hotel management. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitley Bay, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 2 April 2014

Hotel is well situated, clean and bar good.

Gym doesnt open until 8:30 in the morning - not much use for the business traveller. At night the gym is open to external members so very busy. This is a real shame and a big letdown.

Stayed April 2014, travelled on business
Helpful?
Thank PhilW55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this review, 18 April 2014
Dear PhilW55,

Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is great to know you liked the location and cleanliness of our hotel. Please accept our apologies for the disappointment you had with the gym operation hours. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billingshurst, United Kingdom
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

Used this hotel many times as a stopover coming home from a road trip of Europe and more so on little weekend trips to Calais and the surrounding area.

More than adequate hotel, good bar to sit and relax after dark. Good sized room, comfy bed and nice, well maintained toilet. There isn't a lot of things to do in Calais in my opinion. Theres only a certain amount of times you can walk around city Europe shopping center. However this is probably one of nicer hotels to stay in the area!

Would definitely stay there again and would easily recommend to others.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AdamCW92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innsbruck, Austria
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 March 2014 via mobile

As mentioned in the title, this hotel is very comfortableand pleasant to stay at, very good fafacilities, meals are extra delicious and the conference rooms/meeting spaces are very conducive to focused work. Calais is a small town but beautiful and spaces (great for leisure outdoor activities).

Highly recommended for business meetings/conferences and a relaxed stay--maybe even as a stop over on the way to or from London (only 30 m'inscrire away).

Stayed March 2014, travelled on business
Helpful?
Thank edictamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Calais - Coquelles

Property: Holiday Inn Calais - Coquelles
Address: 2099 Avenue Charles de Gaulle, 62231, Calais, France (Formerly Hotel Copthorne Coquelles Calais)
Phone Number:
Region: France > Hauts-de-France > Pas-de-Calais > Calais
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Calais
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Calais - Coquelles 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Holiday Inn Calais Coquelles is located 2 minutes from Euro Tunnel, Cite Europe Shopping centre, Eurostar station, main Motorways to European destinations and Calais harbour. Surrounded by a peaceful park with an INDOOR SWIMMING POOL, private car park, Bedrooms with air conditioning during Summer period, a fitness centre with extended facilities (Sauna, Steam Room...), meeting rooms with day light, possibility of cocktail and dinner until 350 people and just 3 minutes from the White Cliffs of Cap Blanc Nez and the sandy beaches of the Opale Coast.. !! ... more   less 
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Also Known As:
Holiday Inn Calais - Coquelles Hotel Calais
Calais Holiday Inn

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