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“Good for overnight stopover, very relaxing stay”

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Holiday Inn Calais - Coquelles
Ranked #1 of 24 Hotels in Calais
Certificate of Excellence
Reviewed 2 June 2014

Location is great - well placed for the tunnel and shopping yet out of the way and very peaceful in the extensive grounds.

Room was clean, comfortable and had nice quality bedding etc. The only thing missing was a fridge which would have been useful.

In the bathroom the toilet seat kept slipping around and the grab handle over the bath was loose so a few small details that needed to be fixed but nothing too major.

The room we had was underneath a huge extractor vent for what I think is the kitchen - ran until very late and on again at 5am prompt so this did affect sleep quality quite a bit but as least the room had tea and coffee making facilities so II was able to make a nice cup of coffee and watch the sun rise.

Reception staff helpful and efficient, restaurant staff were mainly good although one chap was a little surly.

We had dinner in the hotel restaurant and the food quality was good - sadly there was only one vegetarian choice on the night we stayed which was a bit of a disappointment.

Overall it was good value (book your breakfast when you reserve your room for the best price), we had a very pleasant stay in a nice clean and comfy hotel, but next time I would choose a different room.

Room Tip: Room 218 is beneath the extractor vent and above the kitchen entrance for staff so if you are a ligh...
  • Stayed: June 2014, travelled as a couple
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Thank LadyIsabellaGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (921)
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396 - 402 of 921 reviews

Reviewed 1 June 2014

I had stayed at this hotel before and have noticed over the years that standards are dropping a little. Rooms are looking tired now.

Reception staff were excellent. Very quick check in process and staff very polite and professional. Impressed.

Not so impressed when I got to the room and found a dirty toilet so Im not really sure what happened there - possibly the cleaners had missed by mistake. General cleanliness of the room was average.

Quiet and comfortable in fairness but nothing to get excited about. Not worth the price paid which did not include breakfast.

  • Stayed: May 2014, travelled with family
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Thank davidwL5102WH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this reviewResponded 18 June 2014

Dear David W,

Thank you for staying with us and for leaving a review of our property. I am pleased to know that you found our staff to be highly commendable. I am sorry that your stay was negatively affected due to the condition of your room and the cleanliness of the bathroom. Please accept our sincere apologies for any inconvenience it may have caused you. I have taken note of your comments and we will address these points to improve upon our service

Again, thank you and we hope to have the honor of serving you again should your travels bring you back Calais.

Best Regards,

John O
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

We last stayed here in August 2011. The hotel was only average then, and unfortunately it still is, but its better than the Holiday Inn in the centre of Calais, and is conveniently located 2 minutes from an A16 exit.

IHG Rewards Club seems to be unknown here - no upgrade on check-in, and we were given a standard room on the noisy A16 side of the hotel rather than one of the quiet rooms at the front. Didn't sleep well due to party noise, but possibly not the hotel's fault.

Service in the bar and restaurant is not that proactive. Breakfast OK.

Pool not that clean; changing room lockers still broken. Good steam room / sauna.

Overall, prepare to be slightly underwhelmed and you'll avoid disappointment!

Room Tip: Best rooms are on the top floor, to the front, facing away from the motorway.
  • Stayed: May 2014, travelled as a couple
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1  Thank craigvassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this reviewResponded 9 June 2014

Dear craigvassie,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 24 May 2014

We saw the reviews and decided to use it as a stopover. BIG MISTAKE.

It was shabby on appearance, the room was old looking. The fridge was really disgusting inside really dirty, the washbasin cracked, the bath didn't drain properly. The towel bath mat was covered in mildew!

The restaurant I've reviewed separately and was awful.

We had breakfast here, the bread was very nice and fresh, the staff infinitely more polite. The cereal was either stale or cheap, shame as the breakfast was the only redeeming feature of this awful place.

I intended to tell them on check out, but they never asked about our stay, just grunted whilst taking payment.

Holiday inn is a brand that to me usually provides an assurance of quality not this place, it's a dump avoid at all costs!

Stayed: May 2014, travelled with friends
1  Thank 186400Caroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this reviewResponded 8 June 2014

Dear 186400Caroline,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

No gripes with this hotel at all. I was tired after a long car journey and was met by a very polite receptionist who explained all the bits and bobs in perfect english and made me feel very welcome. The hotel is spotlessly clean and the room was perfect for the price I paid. I did partake of Room Service which again was very nice. All in all perfect for the Tunnel and Cite Europe and would not hesitate to use this hotel again.

Stayed: May 2014, travelled solo
1  Thank louvre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

If your looking for a relaxing,comfortable & good value nights stay with safe free parking before a crossing back to Blighty,definatly try this!
After an 8 hour drive we arrived tired at this immpressive looking hotel with super views and were really pleased with our choice.
Easy check-in by freindly staff,we stayed in room 206 on the 2nd floor,it's a super airy immaculate large room with excellent WiFi & the best bed so far in France,a choice of pillows,full size bath with powerfull shower and easy reach shampoo dispensers,great water pressure,A/Con,coffee/tea facilities,powerfull hairdryer,black out curtains,decent size TV with English channels available!
If your not a dog fan don't panic the place is not overun with man's best freind infact we were the only dog owners and hats off to Holiday Inn and their excellent staff for making our Border Terrier so welcome with an enormous green out front for excercise,ample bins and welcome in the superb bar with a pint of water! (in a bowl not a glass).
We also enjoyed an excellent meal in the bar from the same menu as the restuarant with our dog lying patiently under the table for titbits much to the amusement of other guests!
Breakfast has been mentioned in previous reviews as overpriced,however at around £12 sterling is priced similar to most UK hotels but the excellent quality & massive choice and the fact you are 5 mins from the tunnel make it a no brainer for the journey ahead!
Top Tip when you arrive in Coquelles,at the left or right junction turn left towards the pharmacy sign and keep going you can't miss it on the left!
We will not stay anywhere else when crossing back to UK from now on!
Well done and thanks to Holiday Inn (an unexpected suprise)!

Room Tip: 206 was excellent,ask for a forward facing 2nd floor room and the view will be super.
  • Stayed: May 2014, travelled as a couple
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1  Thank thecaptain101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

First time staying here to use the tunnel for our annual Spain/UK road trip. The room was perfect for our requirements and we had a great bathroom with bath, very welcome after a 6.5 hour drive. The evening meal in the hotel restaurant was well presented and well prepared and served with a lovely bottle of wine. The substantial breakfast the following morning was delivered promptly and efficiently to our room. We didn't take advantage of the pool but had we been staying longer we would have. The staff were all friendly and spoke very good English which made life easier as we speak more Spanish than French. We would certainly stay here again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Calais - Coquelles

Address: 2099 Avenue Charles de Gaulle, 62231, Calais, France (Formerly Hotel Copthorne Coquelles Calais)
Phone Number:
Region: France > Hauts-de-France > Pas-de-Calais > Calais
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 24 Hotels in Calais
Price Range: £67 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Calais - Coquelles 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Holiday Inn Calais Coquelles is located 2 minutes from Euro Tunnel, Cite Europe Shopping centre, Eurostar station, main Motorways to European destinations and Calais harbour. Surrounded by a peaceful park with an INDOOR SWIMMING POOL, private car park, Bedrooms with air conditioning during Summer period, a fitness centre with extended facilities (Sauna, Steam Room...), meeting rooms with day light, possibility of cocktail and dinner until 350 people and just 3 minutes from the White Cliffs of Cap Blanc Nez and the sandy beaches of the Opale Coast.. !! ... more   less 
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Also Known As:
Holiday Inn Calais - Coquelles Hotel Calais
Calais Holiday Inn

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