My husband and I stayed at Hotel Ile Rousse for a long weekend in th month of March. The hotel has a beautiful situation and the most lovely view of Bandol which was attracting us a lot. The pricing was rather high (very expensive parking also!) but we expected it since it is a 5 star hotel. We also booked 2 days at the Spa to get a bit of relaxation.
We were very surprised to see that the room (Deluxe) was really very small, the bathroom even smaller, so small that when taking a shower the water would end up on the carpet of our room, also the toilet was really tiny, one could hardly move in there.
The TV did not work and nobody repaired it during our stay while we had informed reception of it, the airco was too cold and we could not lower it, or we had to simply stop it, the pillows were really hard to sleep on, happilly you can ask for softer pillows, and the coffee machine was not working well. When I complained about all this after a few days we did not even get an apology from the reception lady. This hotel looks ver nice but the staff and service is very unpersonal, the staff we would meet would be extremely friendly and reapeating endlessly "do you have a good stay with us? If there is anything you would need please tell us we are at your disposal" but nothing of it is true, it is purely a message they have been asked to repeat to all the clients it seems, it is very artificial, what a pity!
The only warm person was the "sommelier" in the hotel restaurant, he gave us some excellent advises and even gave us the address of a very good red Bandol wine producer that we visited after our stay and the lady at the pool who is very enthusiastic and who gives a lot of advise to the guests and loves organising aqua gym sessions, really a nice and attentionate girl.
At the spa it was also very unpersonal and nothing exceptionnal, the lady at the spa reception was really ennoyed and did not want me to ask any questions about special treatments, it seemed like I was asking the wrong person.
Something really needs to be done about the management of this place. This was really not a 5 star experience!
- Official Description (provided by the hotel):
- Facing Rènecros Bay, the waterfront Thalazur Thalassotherapy & Spa Ile Rousse ***** Hotel offers a magical environment in which to serve your body and your mind.Discover the outdoor infinity pool with sea water heated all year round, a solarium overlooking the clear waters of Rènecros Bay and two private beaches.In discrete luxury, the hotel, with direct access by elevator to the Institute, has 67 rooms including 12 spacious suites. ... more less
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- Also Known As:
- Ile Rousse Bandol
- Hotel Ile Rousse