We booked online thru Expedia and even spoke to a rep to ensure that the guaranteed late arrival was in effect and that they still had 24hrs check in. We drove from Germany and didn't get there until 1am. Upon arrival, we were disappointed to find NO where to park, and NO Receptionist available. It still stated 24hrs check-in on their signs. It referred us to a number for late arrivals. My husband called the number and the hotel manager did not accommodate us. Would not come to the place to get us checked in. He gave my husband access with a code to see if there was a key for us and there was NO key. The guy did not understand anything and we ran out of all our minutes trying to get him to come out. We had 2 options - sleep in the car or find another hotel at last minute. We ended up driving aimlessly nowhere til we came across Best Western and paid an additional $350 so my two small kids wouldn't have to sleep in the car. We checked in at 3am. The next day we went back to Park Suites to demand a refund since we already paid for the hotel. But the place was CLOSED. Then we noticed the kiosk for electronic check-in. But found that under our Reservation number AND name we were NOT found. The location of the hotel was horrible, and unless you really don't care at all, I would never recommend this place.
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