We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very poor check out” 3 of 5 bubbles
Review of Domaine de Divonne

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Domaine de Divonne
Ranked #1 of 11 Hotels in Divonne-les-Bains
Pretoria, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very poor check out”
3 of 5 bubbles Reviewed 10 May 2014

In general hotel service very good - was very dissapointed that the hotel bill was deducted in full prior to be being able to check bill after clear instruction not to check out my account to the front desk as i still wanted to have lunch/ coffee etc.

Room Tip: Pool facing - good views
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank StuartBru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room's manager at Domaine de Divonne, responded to this review, 16 May 2014
Dear Sir,

We thank you for having shared your opinion about your last stay in our etablishment.

We are very surprised to learn that we have settled your account without showing you the pre bill.

Pleased be sure that we have fixed it by informing our front office manager.

We will be very pleased to welcome you for another stay.

Regards,

Thomas Berbain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

626 reviews from our community

Traveller rating
    204
    244
    109
    48
    21
See reviews for
58
388
8
95
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

Stayed here for two nights for a business trip just outside Geneva In April.

The Location
Right across the border from Nyon, 30 minute's drive from Geneva airport. Very easy, very quiet.

The welcome
Late at night, I was ewelcomed very quickly and efficiently.

The Room
I had a deluxe room, which was very large, slightly old-fashioned but clean, with a nice little balcony. The bathroom was functional, with a reasonably powerful shower head and plentiful hot water. The toilet was separate.

The communal areas
Clean, art-deco and well-run. not much else to say, really.

The restaurants
Breakfast was OK. continental, but not much else. We had dinner there one night - a corporate function, which was ok. The bar has reasonably priced drinks (Glenlivet 16 @ Eur 12 the shot).

Other facilities
Internet was quick and reliable.

Overall
A very good, funcitonal hotel.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stinkaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room's manager at Domaine de Divonne, responded to this review, 5 May 2014
Dear Guest,

We thank you for having taken the time to share your review about our business stay in our etablishment.

We are very pleased to learn that our services and facilities have met all your expectations.

We will be very pleased to welcome you for another business trip or maybe a leisure one.

We stay at your disposal,

Thomas Berbain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

I stayed here for one night and enjoyed my stay here. Although it was quite strange having a casino in the hotel, the actual rooms were very large and clean. Mine had a little balcony and sofas to relax on. Staff were very helpful and friendly. It was a little bit of a maze downstairs but staff were there to direct you. If you can get a good deal, I would recommend staying at this hotel.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SarahL8732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room's Manager at Domaine de Divonne, responded to this review, 11 April 2014
Dear Madam,

We thank you for your nice review and are very happy to learn that your stay have met your expectations.

We have read your comment to our staff which enjoy welcome you and hope to have the pleasure to do it again for another stay.

Regards,

Thomas Berbain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 April 2014

I like the hotel in general, its old styling design and a very quiet rooms and the helpful and cooperative staff. I stayed at a Comfort Double Room with a king size bed and balcony has a good view to the street. Hotel is connected to the Casino that also has inside restaurant. but, i'm highly recommending the small Bar food since they have an extended and Varied menu than the Casino's restaurant. the most greatest thing in this hotel is the very fast and competent wi-fi connection.

Also, would like to mention that the restaurant needs more improvement in its menu and the way of cooking because when you are saying it's a French restaurant you must show sense of the french touches. otherwise, you can call it just a snack bar....

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank alhomaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room's Manager at Domaine de Divonne, responded to this review, 11 April 2014
Dear Madam, Dear Sir,

First of all we want to thank you for having taking the time to share your opinion about your last stay in our etablishment.

We are very pleased to learn that our atmosfear, services and facilities have met your expectations.

Regarding the cooking in Restaurant "Les Présidents" we have transferred your review to our "Chef" who will make the modification needed.

We will be very pleased to welcome you for another pleasant stay.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
110 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed 29 January 2014

It is a beautiful Art-Deco hotel with a lovely location just about the small town of Divonne. However, the building and the rooms are tired and need some serious investment. Carpets and wall fabric are stained and the furniture has been heavily used. That said, the beds were very comfortable.

We had a very noisy couple next to us on the first night but the hotel were quick to upgrade us to another room for our second. We were moved to the Presidential Suite but take our advice and don't waste your money. The room was exactly the same (just larger) and we didn't have a proper shower.

The breakfast was very average as was the evening meal. Neither justified the cost.

The spa is nice but very small. The steam room, sauna and jacuzzi are big enough for 4 people and there is only 1 shower. On 1 occasion we were the only people there and had a lovely time. The following occasion we could not get in.

We did not visit the Casino.

  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lvetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room Manager at Domaine de Divonne, responded to this review, 31 January 2014
Dear Madam, Dear Sir,

First of all we want to thank for having taken the time to share your opinion about your last stay in our etablishment.

We are pleased to read that the way we mange the noise made by a rude customer has suit to you.

Regarding the food and beverage please note that we have transfer your comments to our cooks and they have taken it seriuosly.

Regarding the furniture we will make a check in the rooms you used to avoid any other disatifaction for the future.

We thank you for your confidence and hope to have the pleasure to welcome you another time.

Regards,

Thomas Berbain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 27 January 2014 via mobile

The lobby is magnificent. A stay in this hotel is a few steps back in time! There is a nice homey feeling in the place. Great breakfast. Libanese restaurant in the casino is really good: simple & tasty. The so called spa is clean but really small. It was a refreshing and comfy mini break with no show off. Simple & efficient style. Staff really welcoming & professional.

Stayed December 2013, travelled as a couple
Helpful?
2 Thank Lolapalooza01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room Manager at Domaine de Divonne, responded to this review, 31 January 2014
Dear Madam,

We are very pleased to learn that your last stay in our etablishment meets your expectations.

We will transfer your nice comment to our staff.

We will be very pleased to welcome you for another stay.

Regards,

Thomas Berbain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corsham, United Kingdom
Level Contributor
130 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

Impressive looking building from the outside, I found the reception staff prompt, friendly and efficient. The bedroom and bathroom were a good size by European standards and more importantly for me, the hotel has a unique feel to it, it isn't a manufactured run-of-the-mill business hotel. Plenty of choice for dining opportunities, and attached to a casino if you are bored in the evening or an insomniac. Quirky elevators. More expensive than some places, but it is good quality, and in Switzerland - which is expensive to start with. My TomTom sat nav couldn't find it using the POI function (it took me to a different location), it needed the street address.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomainedeDivonne, Room Manager at Domaine de Divonne, responded to this review, 31 January 2014
Dear Madam, Dear Sir

First of all we want to thank you for having taken the time to share your opinion about your last business trip.

We are pleased to learn that this stay meets your expectations in terms of quality and service.

Regarding the location due to the fact that we are so close from Switzerland, some errors could occurs with GPS signals.

We will be pleased to welcome you for maybe a leisure trip.

Regards,

Thomas Berbain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Divonne-les-Bains
0.8 mi away
Hotel & Residence La Villa du Lac
Hotel & Residence La Villa du La...
#4 of 11 in Divonne-les-Bains
3.5 of 5 bubbles 426 reviews
0.3 mi away
Chateau de Divonne
Chateau de Divonne
#2 of 11 in Divonne-les-Bains
4.0 of 5 bubbles 221 reviews
5.1 mi away
Hotel La Mainaz
Hotel La Mainaz
#1 of 4 in Gex
4.5 of 5 bubbles 47 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Zenitude Hotel-Residences La Versoix
Zenitude Hotel-Residences La Ver...
#5 of 11 in Divonne-les-Bains
3.5 of 5 bubbles 160 reviews
0.5 mi away
Hotel Le Divona
Hotel Le Divona
#7 of 11 in Divonne-les-Bains
3.5 of 5 bubbles 46 reviews
0.5 mi away
La Terrasse Fleurie
La Terrasse Fleurie
#6 of 11 in Divonne-les-Bains
4.0 of 5 bubbles 89 reviews
Show Prices
Show Prices
Show Prices

Been to Domaine de Divonne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Domaine de Divonne

Property: Domaine de Divonne
Address: Avenue des Thermes, 01220 Divonne-les-Bains, France
Region: France > Auvergne-Rhone-Alpes > Ain > Divonne-les-Bains
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Divonne-les-Bains
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Domaine de Divonne 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotel.de, Hotels.com, Priceline and Booking.com so you can book your Domaine de Divonne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Domaine De Divonne Hotel Divonne-Les-Bains
Domaine De Divonne Les Bains
Domaine De Divonne Divonne-Les-Bains, Ain

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing