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“What's up with the staff?”

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Median Geneve Aeroport
Ranked #9 of 9 Hotels in Ferney-Voltaire
Reviewed 25 February 2012

I clearly cannot understand how terribly trained some workers are.
Staff has no interest in helping guests, doesn't care at all and always believe they are right. there was not one thing that we asked for, that was given to us.
Seriously, not a good experience, the room seems dirty and the bed, well, the bed one of the worst I've ever slept in. Next time, will definetly go with the Tripadvisors advice...

  • Stayed: February 2012, travelled as a couple
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1  Thank LuciannePessoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 54 of 141 reviews

Reviewed 12 February 2012

From the moment that my friends and I entered the `hotel` we could see that things weren`t going to be that good.

General air of grubbiness and immediately visible wear and tear, from reception onwards.

This `hotel` is best thought of as a FLOP HOUSE. I`ve stayed in better youth hostels (which were built in the 1930`s).

The bed linen was clean at least, the carpet on the floor was worn, dirty and unvacuumed.

Lifting the bed linen revealed a dirtyish mattress, which at least didn`t seem to smell.

Breakfast the following morning was distinctly average. The coloured girl (don`t start!) who was overseeing the dining room was dispensing attitude with abandon.She wasn`t very good at all. Management clearly hasn`t a clue what`s going on.

A very poorly run `hotel`.

Room Tip: Go elsewhere
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  • Stayed: February 2012, travelled solo
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1  Thank AnaestheticD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2011

Seedy hotel with staff that was not very interested in tourists. Median works out something by sharing business with the Stars Hotel, but neither is worth it.
Rooms are sparse, and appears that there are no bugs. Were not dirty, just depressing.
This is a 1/2 star hotel, and would do better as a backpackers hostel.
TV had ONE station. Beds are terrible.
Would not recommend.
Quite a distance from the airport, and taxi fares are high.

Room Tip: Go somewhere else. I saw an Ibis from the airport which was across the street. Look into it.
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  • Stayed: October 2011, travelled as a couple
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Thank Victor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2011

The place was clean enough, staff friendly. I only stayed 1 night to fly out in the AM. Place is somewhat difficult to get to from the airport. There's a supermarket next door, but I didn't visit. Otherwise not much else around. There isn't any shuttle to the airport (I thought I read that there was). There's bus service, but I ended up walking since I wasn't in a hurry. Took about 40 minutes. Pretty expensive for what you get, but in fairness I didn't check out the prices of other places in the Geneva area.

  • Stayed: October 2011, travelled solo
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Thank nola_mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2011

this hotel is very poorly managed, and the staff tend to be very unhelpful and tend to lie as well. they are fully trained at doing this.
they are on the border of france and switzerland and do not accept swiss francs therefore it does cause a problem.
the hotel itself looks like something out of the 80's. despite them saying there is free internet access it is a lie, they say they provide tea and coffee, just another lie. the staff are very unhelpful, and didn't wish to even try and understand us and help us.

Room Tip: no rooms are good in this hotel, they are barely even clean.
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  • Stayed: August 2011, travelled with family
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3  Thank Bhavzyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2011

Just read all the reviews before me, and all applys up to this date. Years ago this hotel used to be very full during the car show, now it is not even 50%, and no wonder why!

  • Stayed: March 2011
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1  Thank tamersaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2010

Truly a shocking hotel.
Staff have clearly been trained to say, in response to all questions (no matter whether these are can we move into our prebooked room, or can we retrieve the bag we left with you a few days ago) "you have the wrong hotel, I think you mean the Hotel Star". The level of customer service has to be seen to be believed - basic ignoral of customer interests. And all presided over by a manager who clearly knows how bad things are, but chooses not to help out his not very capable staff.
Specifically then:
Denied we had a reservation, then on it being pointed out to them on their own system, it became clear they had given our room to another party. We were left to share a double bed, which was definitely not the plan.
Were rude and unhelpful.
Failed to offer us shuttle.
Clearly stated that our bag was not with them ("have you tried the Hotel Star?), when the manager we had left it with was standing just behind the receptionist, and clearly recognised us.
Room grim.
AC not working, and turned effectively off in room when we were finally allowed to take one.

  • Stayed: June 2010, travelled with friends
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1  Thank samoddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Median Geneve Aeroport

Address: Chemin de Colovrex, 01210 Ferney-Voltaire, France
Region: France > Auvergne-Rhone-Alpes > Ain > Ferney-Voltaire
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Ferney-Voltaire
Price Range: £45 - £65 (Based on Average Rates for a Standard Room)
Number of rooms: 57
Reservation Options:
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Also Known As:
Median Geneve Aeroport Hotel Ferney-Voltaire
Median Geneve Aeroport Ferney Voltaire

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