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“Excellent food, Good rooms, Lovely friendly staff”
Review of Hotel Les Cimes

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Hotel Les Cimes
Certificate of Excellence
Reviewed 4 April 2014

Room - We were a party of three staying for a week at the end of March, and had a south facing room with a balcony, ensuit and three single beds. The room was basic, but satisfactory, which since we spent our time on the slopes or in the lounge area was not an issue. The ensuite had a toilet, sink, cupoboard, heated towel rail, and a bath/shower combination, which had plenty of room for our larger party member. Unlike previous chalet hotels, they do not have the blanket/sheet combination, and instead have duvets. There was a TV, but only french channels unfortunatly. The rooms were cleaned every day, apart from on Wednesday which is the staff day off. Friendly notes left tell you who cleaned your room, and often leave an interesting fact. Room was always cleaned well. There is a small safe in the room, although it could not fit a larger tablet in, and was not bolted down. Only issue was the heating; the first evening people complained of a slight chill, so the heating was turned up, and from then on, even with our rooms heating turned off, the room was very hot, and had to prop the door open.

Facilities - There is a large dinning room one side of the reception, and a spacious lounge area the other side, with a bar, sofas, pool table, and board games. The main reception is reached by climbing up external stairs onto the main balcony (which has chairs and tables if you want to sit outside). If you go around the stairs, you can enter the boot rooms on the ground floor. Always kept warm to dry boots, there are plenty of shelves for boots, and racks for skis and boards, however, the floor is often slgihtly damp, so would advise not walking around in socks. Oppsite the boot room is a toilet, and the health facilities, including a sauna. This is free to use, but the staff stated that since iit is not often in use during the day, they turn it off, and to just ask so that they can turn it on your you. The hotel does have an elevator for if you are tired, or moving luggage around. The hotel also has free wifi.

Staff - The staff were so friendly and lovely. The hotel manager was always around and helpful if you had issues. The barman was very pleasent, and willing to talk. All of the waiter/waitresses were young, but very competant. The ski rep was lovely, and willing to solve issues, recommend places to eat, organise ski hire and help organise outings.

Activities - We booked into the snowboard taster session (17:30 til 19:00 on Thursday for 17euros), and was advised by the ski rep that if we took our skis and boots to the hire shop recommended, they would swap them for boots and board for 5euros, and back again for another 5euros. Definently worth it for anyone who wants to try boarding but doesnt want to give up a skiing holiday. There were also two pub quizes organised in the lounge area by the barman, which were fun. One was picture based (logos of fast food outlets, cars, TV shows etc) and the other was themed general knowledge and riddle-type. No prizes, just pride at stake. There was a pub crawl organised, which we didn't take part, but sounded well organised, with a free drink or shot at each location. Organised by the ski rep, he seemed to have everything under control, when the next morning tales came of drunkeness, but he had herded everyone safely back to the hotel.

Food - amazing. Served between 07:30 and 09:30. With a range of continental breakfast options (cereals, yoghurts, pastries, cheese, cold meats, fruit salads, boiled eggs and toast) and changing hot options (often a variation of a cooked english breakfast, a vegetarian cooked, pancakes, and porridge), as well as a large selection of fruit juices, the food was good.
Afternoon tea was brilliant, between 16:30 and 17:30 (this may be different earlier in the season due to lift closing times changing with sunset) involved a selection of cake, biscuits, a soup, sliced french bread, and a savory option (cheese straws, mini pasties etc). Serve yourself tea, coffee and hot chocolate was availible, as was a choice of two different flavours of squash.
The evening meal was excellent. Starting at 19:30 in the lounge area for canapes and appertiffes, the staff were pleasent and helpful, passing around the different drinks and foods. Dinner is at 20:00, and the staff move you around different tables to meet other groups of people every night. You can request to sit, or not to sit, with certain people, and they seemed observant as to who got on well with each other, and repeatedly sat together certain combinations of people. The dinner itself was exquisit. Apparently the head chef had recently gone on maternity leave, and the position was taken up by the soux chef, but you could not tell. You have given the choice during breakfast between two starters (one vegetarian), three mains (one vegetarian, and often one fish), and two deserts, followed by a cheese board, tea and coffee and small chocolates. Every dish was excellant. No one left anything, or had any complaints. Once, a vegetarian complained that the vegetarian main option they weren't a fan of, and the chef offered to make a special alternative. Cannot stress how good the food is, but not for someone who is watching their weight.

Location - Bit further out of town, but was quiet because of this (although if the window is open you can hear noises). About 10 mins walk to centre, but there are the odd shop nearer. About five minutes walk from the recomended ski hire shop, Altitude. The best way to the slopes is actually to head in the opposite direction to the centre, heading right out of the chalet, towards a car park, crossing the car park you reach a slope, and about 50m downhill is a 2 man chair lift. It is less than a five minutes walk, even carrying equipment in ski boots. However, the run is a red, and although that stretch is more blue, it is not suitable for beginners, as it is not very wide. I you are a beginner, or just don't fancy it, heading left from the chalet, ten minutes to the slope (fifteen in all the gear), or after five minutes you reach the "yoghurt pot" lift - small pods which you stand in and carry you across the village above the houses, and take you to the slopes, or other stops across the village. Easier than walking, but quite slow, you have to use your lift pass to get on, and probably not for those scared of heights.

Alpe D'Huez - Good skiing, not as many runs as it seems as a there are a few green beginners slopes all next to each other which add to the total piste length (236km). Totals - 94 green runs, 82 blues, 88 reds and 40 blacks. Mostly reds and blues, with a few blacks, two good beginners areas, and a snow park. The lift pass also allows you to ski in Les 2 Alpes, though you need to catch a bus. The famous "Sarenne" black run from the top of Pic Blanc is good to say you have done - 16km of black, but not too hard - the top bit is steep, then the middle section alternates between black sections and shorter reddish sections, with the bottom several kilometers being virtually flat. It is fairly easy to ski from one side of the Grand Domaine to the other in a day if you are competant at skiing reds. Only issue, although it is not low (Alpe D'Huez is 1850m) it is south facing and gets a lot of sun - lovely weather, but often means slushier at lower levels in the afternoon.

Overall - good rooms, clean, friendly staff, excellent food, good location. Would definently come again.

Room Tip: Rooms on the southside have a balcony overlooking the valley
  • Stayed: March 2014, travelled with family
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3  Thank AllanGravity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 116 of 207 reviews

Reviewed 3 April 2014

Just returned from a week at this very enjoyable hotel. Simple but comfortable accommodation, well placed for the slopes, very hard working staff and great food! Definitely not for dieters! Well done.

  • Stayed: March 2014, travelled as a couple
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Thank Birchall_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

There are many great things about this hotel - location, food and service. It is difficult to fault these things. However there are some major negative things that are not mentioned in other reviews so I will highlight these...
We chose a room on the 4th floor hoping this would be the quietest. The room (no 32) stunk of smelly feet, it was like being in a boot room. Having the window open all week did not shift the smell. Next we noticed that 3 of the 6 rooms on this floor are for chalet staff. 2 additional doors were bathrooms for the chalet staff. We asked to move but were told the hotel was full. The noise from the chalet staff next door was unacceptable. The staff seem to gather in this one particular room after dinner so when you're trying to sleep all you can hear is their chatter and laughter. They run between each other's rooms and every time they use the bathrooms the doors slam making such a horrendous bang it wakes you up! One night at midnight I felt it was time to complain. It is not acceptable and Inghams should show a floor plan or give other information about these rooms which adjoin the staffs rooms. They're happy to tell you if rooms are small or have slopey ceilings but to me the importance of noise/sleep information is greater.
Also there was no hair dryer in our room as stated on Inghams website, luckily I packed my own last minute.
In your room you get plastic cups which are not replaced. We threw one away and were not given a replacement for the rest of the week. We borrowed a glass from the bar and this was quickly removed from the room in the morning but it still did not trigger someone to provide another cup. Surely they don't cost that much to provide another?!
On the final morning the breakfast was poor to say the least. Only one girl was working and it took her 30 mins to fill up the continental food after the previous buses had left, by which time our bus arrived. There was barely anything to eat. Inghams advertise 6 days of hot breakfasts and this is not correct - there is no hot option on the final day and for us there were barely any cold options!
Overall the food is what makes this hotel. If you want great food and a good location and you're ok with the negatives above, i'd definitely recommend this place.

  • Stayed: March 2014, travelled as a couple
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1  Thank AlexG85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

Insane value for money! The hotel staff are great and not job is too much! Thoroughly enjoyed my holiday and it was mainly because of Shelly and her hard working staff. Would definitely recommend! The hotel is in a fantastic location and you can ski from and to it at the beginning and end of the day. Cannot express enough how outstanding the service was!

  • Stayed: March 2014, travelled with friends
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1  Thank Luke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2014

Just returned from a fabulous week at the Hotel Les Cimes where the staff were as helpful as the reviews stated! Shelley & all the staff were fantastic and gave us a first class service. The food was easily the best we have had on a skiing trip. The building is looking a bit tired from the outside but the rooms are clean, with ample storage space for clothes and our ensuite had recently been refurbished. We also made good use of the sauna & steam room. When we returned from our days skiing we would ask for them to be switched on and it certainly helped keep our aching muscles going. We appreciated the way we were seated for our evening meal with different guests as we got to meet lots of people and it made the hotel a very friendly environment.

Stayed: March 2014, travelled as a couple
Thank Trevor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2014

I'm 50 years old & this was my first ever skiing holiday. Can't say I coped well with the skiing but I tried. Alpe D'Heuz is a beautiful resort. Lots to do for the non skier; beautiful walks, open air pool & I used my ski pass to jump on the ski lifts to the high peaks to enjoy the stunning views & the apres "non" ski!
I would have no hesitation in returning to Les Cimes. Though a little dated the hotel was very comfortable & well situated. Two ski lifts within easy reach but we used the free bus which stops very close by, runs regularly & takes you to where you need to be. I cannot praise the staff enough. A young team guided by Shelley the manager who all work so well together. They are obviously there to enjoy the snow too but boy do they all work very hard. Always greeted with a smile, especially Cesca a lovely young lady who beavers away in the dining room, as do they all. All the staff are so friendly, helpful & knowledgeable; Cesca, Ella, Sam, Alex, Jon & the others, all a credit to Inghams. The food was incredible & so much of it. Buffet breakfast with the hot option served to you so nice & fresh, afternoon tea of soup, savouries & cake. Tea & coffee available all day, you could sit in the bar area or on the veranda with your coffee & enjoy the stunning view. Guests gathered in the bar for drinks & nibbles (all included) before the evening meal which you have chosen at breakfast. Always delicious, beautifully presented & the wine flows freely. Afterwards we adjourned to the bar where Jon the barman, a smashing young lad, was waiting to ensure our evening continued to be enjoyable. Some nights we had entertainment; quizzes, pool tournament or we played the board games provided. A lovely relaxing atmosphere to round off your day.

Would I ski again? ......the jury is still out. Would I go back to Les Cimes? Most definitely. Thank you Shelley & your team for a wonderful holiday.

Stayed: March 2014, travelled with family
Thank Enered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

If you are hoping to lose weight on your skiing holiday, then Les Cimes really isn't for you! The food is really quite exceptional and served in generous quantities, by staff who couldn't have been more friendly and helpful.

Breakfast is a choice of the usual continental or cooked to order affair (or both!), then afternoon tea consisted of soup, bread, cakes and biscuits, before aperitifs which were served in the bar with nibbles. Dinner was three courses of freshly made dishes (a choice of 2 or 3 per course was provided at breakfast), followed by coffee and cheeses. The cuisine was of outstanding variety and flawless quality, all served with an apparently limitless provision of excellent table wine!

Shelly and her team have a lot to be proud of. The hard-working staff did everything they could to help us enjoy our stay, offering friendly but professional service with tireless dedication to their customers. Sam, Luke, Alex, Francesca and Fiona were amazing, as was John on the bar and many others that I'm ashamed not to have remembered the names of.

The room was perfectly comfortable with all the usual facilities one would expect of a 4* hotel, including a safe which was useful for storing valuables. The bath was a little too small for my 6ft frame, although I was content to only use the shower.

Overall, Les Cimes prides itself on its customer service and it's right to do so. I just can't wait until the next ski season when I hope to return!


Tip: Don't bother walking or catching the bus to the main ski lift area in Alpe D'Huez - just make the short walk (~50m) out of the hotel front door to the right. At the end of the road is a short slope down to the bottom of the Signal ski lift, which takes you to the top of an easy blue piste; this will take you to the heart of the skiing action with much less effort!

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Les Cimes

Address: Route de la Poste | 38750, L'Alpe-d'Huez, France
Region: France > Auvergne-Rhone-Alpes > Isere > L'Alpe-d'Huez
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 30 Speciality Lodging in L'Alpe-d'Huez
Number of rooms: 48
Also Known As:
Hotel Les Cimes France/Rhone-Alpes

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