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gcarlssonswe

Charming hotel

5.0 of 5 bubblesReviewed 2 Apr 2023
I love this authentic hotel, family-owned, nicely renovated, good location and has excellent service.
The spa area is nice, and the breakfast is just perfect. I love the two different types of restaurants and have never been disappointed
Date of stay: March 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Les Gentianettes Hotel & SPA, responded to this review
Responded 4 Apr 2023
Thank you for this great review.

Our aim is to provide a memorable experience, and we are delighted that we were able to meet all your expectations.

It is a pleasure to know that you enjoyed your dining experience and were able to make good use of our spa facilities.

We look forward to your next visit.
Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      View more hotels in La Chapelle-D'Abondance
      Reviews (460)
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      1 - 6 of 460 reviews
      Reviewed 5 February 2023 via mobile

      It’s always a great experience to spend a day or more in this beautiful family hotel and restaurant .We came a few years ago and found it very comfortable but now with the renovations that took place in 2020 it’s really an amazing place where to spend an holiday . Mountain / Modern decorated rooms with all the comforts ,even table and chairs on the balconies ,and amazing pool and spa ,you can also book a massage .For me the highlight was the wonderfully decorated ,modern rustic restaurant and the special fresh and also creative at times food . Copious dishes arrived at our table without a long wait ,dishes beautifully presented and full of fresh ingredients from the area .The breakfast was superb ,you can make your own hot drinks or a fresh juice,freshly baked desserts and breads that go with cheeses of the area or cold cuts ,yogurts and crème caramel …
      On top of all a the exquisite kindness of the owners and everyone who works in this real gem .

      Room tip: Book absolutely at least on night at their restaurant
      Date of stay: February 2023
      Trip type: Travelled as a couple
      Thank LellaP597
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hotel- cmanager, Owner at Les Gentianettes Hotel & SPA, responded to this reviewResponded 6 February 2023

      Thank you for sharing this review.

      We are very glad that you had another wonderful experience with us and thank you for placing your trust in our quality services, moreover, it is a real pleasure to learn of your approval of our 'new' look.

      It is very rewarding to know that both your dining experience and breakfast met your expectations; your positive feedback inspires our team to continue upholding our high standards.

      We look forward to welcoming you back on future visits.
      Kindest regards,

      Famille Claude TRINCAZ

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 September 2022 via mobile

      If you are an experienced traveler you know very well what 3, 4or 5 stars means.
      This hotel is not a 4 stars as it fails at 2 major points as far as hospitality:
      - the service is very poor: empty reception, the personnel( even the lady owner) improperly dressed for their function, and the ATTITUDE is unbelievably RUDE. It was my first time in my life when a waiter thrown me the dish and the cutlery. I asked to see the owner and she refused to come to discuss. When i met her at the reception and i asked if we can speak in English she “ executed” me with a definite NO. And then, while passing by the waitresses who got mad at me , they mocked me …
      Of course, it is my mistake because i have not understood French. But, at no moment i was rude , on the contrary.
      - the room: the size is not the problem ( we are in France!). The lack if proper 4 stars amenities as missing: no minibar, no complementary water, no coffee machine, no body lotion & hair conditioner. The towels are very used. The no door bathroom has no logic both as functionality or design! The room is quite poor as design , but the bathroom is vey large and it seems that belongs to another hotel room. The pillow are too high and square (60x60) - a no go for hotels.

      The guests who are able& willing to pay +250 euro/ night have better& nicer personal houses. They appreciate more THE SERVICE. If this does not raise to the expected level…

      Room tip: Choose another place if you have another option. If you are French/ speak well French - you could give it a try.
      Date of stay: September 2022
      Trip type: Travelled with friends
      Thank rodicapope
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hotel- cmanager, Owner at Les Gentianettes Hotel & SPA, responded to this reviewResponded 5 October 2022

      Thank you for taking the time to share your feedback with us.

      We regret you were not entirely satisfied with your visit and apologise that our team did not provide the service that you expected. We will be reviewing this to ensure our usual high standards are maintained.

      Furthermore, the satisfaction and well-being of our guests are of utmost importance.

      Kind regards,

      Famille Claude TRINCAZ

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 20 June 2022

      we have spent a fantastic weekend at the hotel. everything was perfect.hotel rooms, wellness centre, restaurants, food and wines selection, services. a place which we shall remember and definitely come back again

      Date of stay: June 2022
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank t0d0rdimitr0v
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hotel- cmanager, Owner at Les Gentianettes Hotel & SPA, responded to this reviewResponded 22 June 2022

      Dear Guest,
      Thank you for taking the time to share your feedback.

      Our hotel aims to provide an enjoyable experience and we are delighted that we were able to exceed your expectations with our great service and convenient location.

      We look forward to seeing you again in the future.
      Best wishes,

      Famille Claude TRINCAZ

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 July 2021

      Clean rooms, great location, the hotel offers a very pleasant stay next to nature. The hotel has the most amazing restaurant too with really exceptional food so 100% recommended if you are in the area.

      Date of stay: June 2021
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Review collected in partnership with this hotel
      Thank Alexandre P
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hotel- cmanager, Propriétaire at Les Gentianettes Hotel & SPA, responded to this reviewResponded 15 July 2021

      Dear Alexandre,
      Our sincerest thanks for this positive review of your stay at our hotel.

      We thank you for this positive review of your experience and are pleased to know we were able to meet all your expectations.

      We look forward to the pleasure of welcoming you back again in the future.
      Many thanks,

      Nathalie Trincaz

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 23 July 2020 via mobile

      Clean, quite and comfy room, nice location, hike + bike possibilities.
      Large breakfast selection, good restaurant but expensive if you don't take the menu.
      Tartiflette and fish are delicious.
      Small indoor pool.

      Date of stay: July 2020
      Trip type: Travelled as a couple
      1  Thank Bruschweiler
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hotel-cmanager, Nathalie Trincaz at Les Gentianettes Hotel & SPA, responded to this reviewResponded 24 July 2020

      Sir,
      Madam,
      We thank you for sharing your feedback with us.

      It is a pleasure knowing that you enjoyed so much of your stay, especially our privileged location which is ideal for outdoor activities. Thank you for also noting your dining experience; we appreciate all feedback that inspires us to continue upholding and even improve upon our high standards.

      We would be thrilled to have the pleasure of welcoming you back soon.

      Yours sincerely,

      Nathalie Trincaz

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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