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Traveller rating
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72 - 77 of 693 reviews
Reviewed 3 January 2015

This is a beautiful high end hotel, with lovely modern chalet style decor, very comfortable beds and mainly staff who really do go the extra mile to provide a first rate service. The restaurant is exceptionally good and our waitress and sommelier were a delight. The location right next to the slopes is perfect and the hotel sorts out ski passes and ski hire, so there is minimal hassle. Only gripe is that the wifi is no improvement on last year, despite comments to have it resolved before the winter. It keeps dropping off and had some poor moments, a minor glitch but one that does need fixing.

Date of stay: December 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank LouiseS905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this reviewResponded 25 January 2015

Dear guest,
Thank you very much for your kind comment. Last november, we improve the WIFI speed by connecting the hotel the the fiber access. However, we still had the dropping off problem after 15 minutes without using it. This matter has been fixed ten days ago by extending the connection to 24 hours without reconnection by password.
Sincerely,

Herve Hochet,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2014 via mobile

This was my second visit.

Booked a spa treatment for two. Very warm welcome. They parked our car even though we were not actually guests at the hotel.
The massage was absolutely fabulous! She took the time to explain what she was going to do.
Very clean place. Wonderful location.

Date of stay: December 2014
Trip type: Travelled as a couple
3  Thank British-in-annecy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this reviewResponded 25 January 2015

Thank you very much for your comment. The Team of the Cristal Spa is very proud to read comments like yours as they always make their best to exceed guest expectations.
Best regards,
Hervé Hochet,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2014

I thoroughly enjoyed staying at this hotel. All the staff was very friendly and very accomodating. I never had the feeling there was anyone that did not mean it from the heart. What I found a little bit overdone is that they change the towels every day and the floor carpets in teh bathroom twice a day. Also they came in to close the shutters in the evening, which I told them the first night, I disliked. So some procédures are overdone, for my perception and could be more environmentally friendly. Apart from that the rooms are very spacious and modern, yet adapted to the local culture in the mountains with a lot of wood and big beams. The hotel is very well kept and clean - everywhere. Breakfast was with a big choise of fresh fruit and lots of other nice food.

Room tip: Room 317 was very nice and spacy.
Date of stay: December 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Tornado0963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this reviewResponded 13 January 2015

Thank-you very much for your comment. This is very helpfull to be sure we keep a very high level of service. Best regards.

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Reviewed 3 October 2014

We stayed there for 3 nights, as we came to snowboard in La Clusaz.
The location is perfect, but unfortunately the entrance is from the back side, not to the center of the village.
The room was great. It was well designed and fresh.
I would say it is not really children friendly. I think the management should consider to improve Hotels policies in regards to children until 5 years old who travel with parents and must stay with them in the same room. And do not try to make money on a small crib for a toddler, instead make it complimentary and show your care rather than greed...

Room tip: Do not it in the Hotel's Restaurant, as it is unreasonably overpriced . I would recommend the restaurant La Ferme, which is not far, but is 1000 times better in all aspects.
Date of stay: February 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank HA_Family88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this reviewResponded 11 November 2014

Thank you very much for sharing your experience in our hotel. I'm glad to see that you enjoyed it. We are located 2 minutes walk from the Church and the real center of the village and 50 meters away from the ski lifts. During holidays we organise a Kids club in the hotel from 5pm to 9pm. Our privilege suite is organised for family as you have a large bedroom and a separated living room that we can re-organise to accomodate one or two chilren. In that configuration, it is right that there is a small supplement for child over 2 years old.
Hoping to get the pleasure to welcome you back this winter.
Sincerely,
Herve HOCHET.

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Reviewed 7 September 2014

Just spent one night there and was not disappointed. Location is central and next door to cable cars. The hotel staff was most welcoming and helpful. The room was not large by a 5 stars standard, and with real small toilets but nicely equipped, comfortable, silent and with a good bed. Had dinner at the excellent gastronomic restaurant in house and were again very happy. The hammam sauna place is not very large but with a nice relaxation area although an outdoor space would have been appreciated. Only problem there was the strong unpleasant chlorine vapors in the whole spa area, something was obviously not under control and should have been corrected. Very recommendable nevertheless.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this reviewResponded 8 November 2014

Thank you for having spent time to share your experience in our property. We hope to have the pleasure to welcome you back.
Best Regards.
Herve HOCHET,

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