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“A hotel to avoid” 1 of 5 bubbles
Review of Hotel Alpen Roc

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Hotel Alpen Roc
Ranked #4 of 19 Hotels in La Clusaz
Vancouver
Level Contributor
2 reviews
“A hotel to avoid”
1 of 5 bubbles Reviewed 17 August 2014

Travelled for a month in France in Summer of 2014. This was by far the worst hotel we stayed in, regardless of price (This Best Western is quite overpriced given the room size and decor). Our first room (see photo) had multiple brown stains on the carpet. I would not take my shoes off in this room. The friendly staff person agreed and allowed us to switch rooms. The second had a newer carpet- much better. The bathroom however was a disaster. The shower "door" was far too short, so the bathroom floor was covered with water after a shower. The shower bath itself was very slippery. On successive days, both of my children actually slipped and fell while in the shower. The room itself was very small. A good location but at $255 Euros/night truly a terrible value.

Room Tip: Renovation in some rooms but not others- ask to see the room first if you must stay at this hotel
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  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mlorincz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review, 26 August 2014
Hello,

We have taken note of your comments and are sorry not to have met your expectations.

In fact, our rooms are not very large (around 20 sqm), that’s often happens in the mountains. Regarding the shower bath, we inform you that the anti-slip mats are available to our guests at the reception. The carpets of the rooms are currently being changed. The complete renovation of our facility will be completed in late September 2014.

Best regards.

Fanny KROMER
Head of Reception – Best Western Alpen Roc***
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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542 reviews from our community

Traveller rating
    170
    256
    75
    25
    16
See reviews for
239
164
5
47
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Ipswich, United Kingdom
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

We have just returned from a fabulous week spent in la Clusaz.
We travelled with Shearings and our driver Dave Burgess made this trip extra special with his vast knowledge of the area and his caring attitude to ensure we all had a great time. Most of us collected free maps of the area from the local tourist information and Dave spent his own time in highlighting the whole weeks tour as well as other points of interest. Well beyond the call of duty and the best driver we have had on our numerous Shearings tours. Thanks Dave.
The hotel was very pleasant and the staff very friendly. The swimming pool was a bit small but it did have a sauna, steam room and jacuzzi.
The room was large with views of the mountains. The room did not have tea making facilities but these could be requested from reception. We recommend you take your own travel kettle as there was sometimes a wait for a kettle to become available.
The food was good with a good choice. We found the salads were fresh with a good selection. The sweet selection was exceptional with cheese and ice cream also available.
The scenery on this trip was stunning and golden eagles a regular attraction. We have recommended this trip with Shearings to our friends.

Room Tip: Most rooms have a good view of the mountains
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review, 18 August 2014
Hello,

Thank you for sharing your opinion on our TripAdvisor page. We are happy that you have spent a good stay at the hotel Alpen Roc*** with Shearing Holidays and enjoyed our staff and services.

Hoping see you soon in La Clusaz!

Best regards.

Fanny KROMER
Head of Reception – Best Western Alpen Roc***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmarthen, United Kingdom
Level Contributor
73 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 9 August 2014

Excellent location, every thing else was adequate. Poor choice of veg and salad with evening meals, they appeared to just mix random ingredients together in various bowls, also every desert had crushed pistachio nuts thrown over it, chef obviously thought everything needed a touch of green. Rooms were clean and comfy (but no kettle- for a hot drink you had to go to the bar and carry it back to the room).

  • Stayed August 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Cornflake180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 August 2014

We recently spent a week at the Alpen Roc as part of a Shearing Coach holiday. We couldn't fault the hotel, our room was very clean and comfortable with a lovely view. We asked for a complimentary tray [an electrical kettle] so we could do our own brews in the room. The buffet style meals were well cooked and presented and there were several choices to suit most tastes, a great salad bar and desserts to die for. All in all it was a fabulous week thanks to the good people we met and David our tour driver. He took us on some excellent trips and enlightened us with his enthusiasm and vast knowledge of the area and its history. We would recommend this holiday to anyone. Janet & Cliff Lever, Todmorden.

Room Tip: A high floor will get you better views and a balcony is even better
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 912Cliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review, 8 August 2014
Dear Mrs and Mr LEVER,

Thank you for this wonderful review. We are glad you have enjoyed your holiday with Shearings Holiday, our hotel and its services.

Hoping see you soon again in La Clusaz,

Best Regards,

Fanny Kromer,
Head of reception – Best Western Alpen Roc***
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guisborough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

We stayed at the Alpen Roc hotel whilst on holiday with Generation Travel from Stokesley in England. The hotel was quite high in the village with lovely views from the balcony and hotel rooms.
The hotel was very clean and the food at all meals was excellent. The staff were very obliging and nothing was too much trouble The only common complaint was the silly size of the shower screen which allowed water to escape on to the floor. This in itself did not detract from an excellent holiday. We would definitely go back to this hotel.

Room Tip: Rooms above the fourth floor up to the seventh floor have to change lifts on the second floor
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Terence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review, 30 July 2014
Hello,

And thank you for your review. We are glad you have enjoyed your holiday with Generation Travel and our comfortable hotel. It was a pleasure also for us !

Hoping see you soon,
Best Regards,

Fanny Kromer,
Head of reception – Best Western Alpen Roc***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 July 2014

we stayed at alpen roc a lovely looking hotel with wow views around it a smashing village feel the hotel we where 0n the 7 th floor we needed to get two lifts with a sizeable walk between them strange the room was very good comfortable beds tv with two English channels the electric plugs have changed but you can get new ones at reception the restaurant was clean meals where very good plenty of choice I asked for bananas on more than one occation they seem not to want to give them up or didn't have them at all very strange the staff a very helpful and polight all in all good value for money

Room Tip: better to stay there on the first two floors
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  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank derek b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review, 30 July 2014
Hello,

Thank you for your review on our TripAdvisor page. We are taking consideration to your notice.

Hoping see you soon,

Fanny Kromer,
Head of reception – Best Western Alpen Roc***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 July 2014 via mobile

Third floor room but top class service with good food and great views from the balcony. David, our driver, had op for appendicitis on the trip but managed to rejoin the tour in Paris on the way home.. His enforced hospital visit was the only negative on this great visit to the French Alps. We'll done Generation Travel , well done Dave and well done Alpen Roc.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Bryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beauregard74, Responsable réception at Hotel Alpen Roc, responded to this review, 29 July 2014
Hello,

Thank you for your review on our TripAdvisor page. We are glad you have enjoyed your Trip in the Alpes and your stay at the Best Western Alpen Roc Hotel ! We wish a good recovering to David.

Hoping see you soon,

Fanny Kromer,
Head of reception – Best Western Alpen Roc***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Alpen Roc

Property: Hotel Alpen Roc
Address: Centre du Village 388 route des Grandes Alpes, 74220 La Clusaz, France (Formerly BEST WESTERN Alpen Roc)
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > La Clusaz
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in La Clusaz
#4 Family Hotel in La Clusaz
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Alpen Roc 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Alpen Roc Hotel La Clusaz
Best Western La Clusaz
La Clusaz Best Western

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