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“Fantastic Experience”
Review of Hotel Le Provencal

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Hotel Le Provencal
Ranked #5 of 44 Hotels in Les Deux-Alpes
Certificate of Excellence
Kent, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic Experience”
Reviewed 17 March 2012

We have just returned from a week stay at the Clubhotel Le Provencal hotel in the ski resort of Les Deux Alpes, and had a truely fantastic time.

We flew with Aer Lingus, and both the outward and inward flights were very comfortable, and there was no need for any inflight entertainment, as the total duration of the flight was only 1hr20mins. For those who fidget, it might be wise to take a book to read!!

The transfer from Turin airport to hotel was also comfortable, with plenty of room on the coach, and the scenery en route at times was breathtaking!! I recommend getting off the coach at the reservoir (if you drop off there) and taking in the sights there, truely beautiful!

We arrived at the hotel at around 6pm, and had a very warm & friendly greeting from the hotel staff, who even offered to carry our bags up the driveway to the hotel for us! Check in was very speedy, and we were in our rooms and unpacked by dinner time at half 7. There was a brief welcome meeting with the hotel manager and customer service staff, which was very informative and told us all we needed to know about our forthcoming stay in the resort.

The food was really lovely, always piping hot which is welcoming when coming in from a day on the slopes! The ladies that took care of us at dinner and breakfast service were always extremely helpful, polite and efficient; ensuring that dirty plates were cleared and fresh water re-filled. We found all of the restaurant staff to be very accomodating and friendly, even taking time to make sure we had everything we needed, and offering guidance and assistance for when we were out on the slopes.

The room was of a very decent size, and was always kept clean to an especially high standard; we would like to extend special thanks to all of the housekeeping staff for making our stay as comfortable as possible. The shower was always hot, and the bathroom and toilet areas were also cleaned spotlessly.

On a final note, the skiing was fantastic and a trip to the top of the glacier is recommended!! Katie and Joe the hotel's reps were fantastic, and always happy to provide information about the resort and the best places to go.

All in all, we would recommend a stay at this hotel, and we will definately return in the future!

Thankyou Clubhotel Le Provencal!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Preston, England, United Kingdom
1 review
Reviewed 13 March 2012

Have just come back from a great stay at Le Provencal and what else can i say but, great location, lovely food, comfortable rooms and what in my opinion makes a stay at a hotel worth while, fantastic staff! The Manager dave was very accommodating and friendly with no request being ignored or unachieved, the reps Katie and Joe had excellent knowledge of the resort and the equipment, the Chef made some beautiful dinners, the barman nick was very willing to make any drink u may want from espresso martini's to bourbon old fashioned's! And all the rest of the staff whose names ignorantly i cant remember were very friendly and very helpful!
I would most definitely recommend a stay in Le Provencal as I can assure that it shall not disappoint!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stevo1284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2012

just come back from a wonderful stay at le provencal.
this is my second stay at le prov and although the hotel is a little rough around the edges the staff were great this year and last, no job too small or big for them.
the location is brilliant with the nearest ski lifts just 30 seconds walk away.
food was mostly delicious never less than very good, especially the french onion soup.
particular mentions for Dave the manager whom greeted us on our first night with a welcome drink and talk and was most helpful throughout our stay along with Katie and Joe our reps, and to Nick the barman who always had a demi waiting for us after a hard day on the slopes!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alfie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Level 4 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 March 2012

Since my last visit and review in 2010, I have found this hotel to be getting a little tired now and desperately in need of a good clean and renovation. I have also found that the food, although plentiful and delicious, less well presented than on my previous visit.

That said this is still a really good value hotel, with an excellent location.

Everything written previously still stands:

Rocketski are an excellent value tour operator. Different staff this time around at the Provencal but just as welcoming (Dave, Katie, Joe and everyone else)

Ample breakfasts with cooked options available most days (Hot breakfast rolls or porridge)

Superb value packed lunches (6 Euros Fifty)

Substantial three course dinner - always with vegetarian choices.

Welcoming bar/bar staff with good value drinks.

Room Tip: Not on the front of the hotel. Early morning trucks and snowploughs will wake you up!
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  • Stayed January 2012, travelled solo
    • Value
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Helpful?
Thank BG01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston upon Thames, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 February 2012

Great staff, plenty of food, no request a problem. Lounge / tv area not shown on website - lovely log fire when children not around! Thank you.

Room Tip: All of the rooms have a bath.
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  • Stayed February 2012, travelled with friends
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    • Location
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Helpful?
Thank ibkingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 February 2012

My party and I stayed at the Club Hotel Provencal in Feb. We were greeted off the coach by the manager Dave and from that point on the service was fabulous.

The hotel is rated at 2 star, it is probably about that, possibly 3 star, the rooms were certainly much larger than others I've experienced in ski resorts, and our request for a room with a balcony was adhered to.

The thing that makes this hotel great is the staff, they seem genuinely interested in you and your holiday and will do anything to accomodate you. There was a school party staying whilst we were there, but this seemed to make the staff even more determined to make sure you weren't affected in anyway.

The food was also a pleasant surprise, every morning Dave or Hannah would come round and give you the veggie and meat choices for your 3 course meal, they were accomodating with the few foibles of our group. Food was much better quality than I would have imagined for a 2 star hotel.

one of our party broke his collar bone and Katie the customer service rep was really helpful to him.

The only negative part of our whole holiday was that after we had booked, rocket ski changed our outbound flight (gatwick to grenoble) to Geneva, thereby making our 1.5 hour transfer, more like 4 hours. Their communication relating to this was awful.

We wouldn't book with Rocket ski again, but would have absolutely no hesitation whatsoever about staying at Club Hotel Provencal again, we had a great time!

Room Tip: Ask for a room with a balcony
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Nicki_D987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 20 February 2012

We went as a school trip (22 in the group) and booked through Ski Plan. The Hotel is basic but you are there to ski so it was not an issue although the bed, although comfortable, could have been a bit wider.

They had a games room (small pool table, arcade game & table football) pluss a Wii for teh kids so not bad to fill some time in the evenings.

Although the hotel was small, the staff there were very attentative, polite and friendly. We arrived around 10pm & so that we got off to a flyer the following day on the slopes so that we did not miss any of the tution time, the staff got us fitted with ski's & boots that evening & then gave us dinner. We were met with a smile and not once did any of the staff moan or complain.

Breakfast was continental, the lunch was a buffet with good choices for both vegetarians & non-vegtarians. The dinner was a 3 course meal where the food was served at your table. I would say the food was not great but good. Ther was a different menu for lunch & dinner everyday and if you have special dietary needs, they would try their their best to fulfill it.

The skiing was amazing and the attitude of the staff & reps all made the holiday one to remember.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bbgtpog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Provencal

Property: Hotel Le Provencal
Address: 1 rue du Rouchas, 38860 Les Deux-Alpes, France (Formerly ClubHotel Le Provencal)
Region: France > Auvergne-Rhone-Alpes > Isere > Les Deux-Alpes
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Airport Transportation
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Les Deux-Alpes
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Le Provencal 2*
Number of rooms: 20
Official Description (provided by the hotel):
Hôtel Le Provençal is a family-owned mountain-style hotel, ideally located in the heart of the charming ski resort Les Deux Alpes, surrounded on all sides by breathtaking views of the snowy peaks of the Alps. Overlooking Avenue de la Muzelle, our hotel is within walking distance of numerous restaurants, cafés, pubs, shops, as well as an ice rink and swimming pool. Moreover, it is situated in close proximity to the resort`s ski lifts (at most a 5-minute walk). Le Provençal has a number of 20 spacious cozy rooms, all of them with a balcony and a fantastic view of the mountain peaks and the slopes. We offer accommodation in rooms for 2,3,4 and 6 people, which makes us the ideal choice for a family ski holiday. The hotel has a south-facing restaurant and terrace, as well as a bar and lounge area with a fireplace, where our clients may spend a relaxing evening after a fun-filled day on the slopes. The hotel is open throughout the year, so whether you want to enjoy a winter adventure or explore the mountains during the summer, our friendly hotel staff is looking forward to giving you a warm welcome and ensuring that you have everything you need for a holiday you will never forget. We speak the following languages: English, French, Romanian and Hungarian. ... more   less 
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Also Known As:
Clubhotel Provencal Hotel Les Deux-Alpes

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