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“Staff were brill”

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Madame Vacances Les Airelles
Ranked #4 of 13 Les Deux-Alpes B&B and Inns
Potters Bar, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Staff were brill”
Reviewed 13 April 2014

Hotel is tired and basic but perfectly functional. The staff however, were brilliant. Rose, Jaz, Gemma, Chris and the others really couldn't have been more helpful and friendly. A 2* hotel with 5* service. Great for a group of friends, very sociable and chilled.

  • Stayed April 2014, travelled with friends
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Helpful?
1 Thank Lorna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
  • French first
  • Italian first
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English first
Exeter, United Kingdom
1 review
Reviewed 8 April 2014

Me and a friend went out to Les Deux Alpes for a week to visit some other friends on a Ski Season. The hotel was perfectly located at the heart of the resort with ski lifts, restaurants and night life a stones throw away. The staff really made my experience as they were friendly and helpful all week long. I've never met such a friendly bunch of people, and as staff they represented the company very well. The skiing at the resort was really good, the nightlife was great, I would thoroughly recommend the resort itself and staying at Les Arrielles to any one thinking of doing a trip.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
Reviewed 6 April 2014

I stayed at Les Airelles for one week whilst visiting some friends out on a Ski season. The hotel was small but had a great atmosphere about it, the small bar with the pool table in the corner made it feel really homely and traditional. The large living area and dining hall was a good size considering the size of the hotel. The staff were extremely helpful and very polite, willing to do anything in order to help you out and make your day easier. I would highly recommend this hotel for anyone looking for somewhere reasonably priced for the week and be right in the heart of Les Deux Alpes

  • Stayed April 2014, travelled solo
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Helpful?
Thank George P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ringwood
1 review
Reviewed 30 March 2014

Yes, the hotel is a bit tired but the service more than makes up for it. The whole team led by Murray were the most helpful I have ever known, from getting lift passes and lessons sorted and then taking you to wherever you needed to go to hire skis etc. I have never known any thing like that sort of service. They certainly go the extra mile. The food was really good, very well cooked and plenty of it. The evenings in the bar downstairs were fun playing pool etc, playing a dice game, "beat the boss", for half price drinks, . better than happy hour. We even went on an organised pub crawl. I certainly would like to book with Ski France again.
The hotel is in the centre of town, convenient for everything, the Diablo lift was only 200m. Great Holiday.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank jennyvatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Wootton Bassett, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2014

It has to be said that Club Hotel Les Airelles is "a little bit tired", but it was really quite adequate for a week's skiing holiday and there was plenty of room for the 40 or so guests. Its in the centre of town for ski-hire, shops and restaurants and there's a lively bar (the Red Frog) directly underneath. Its only 200m from the Diable lift which gets you up quite high very quickly. The skiing up on the glacier at around 3500-3600m is amazing.
Ski France run the hotel for the ski season and I think our package was really well priced. Overall it was the cheapest week skiing for our family of 4 since 2002, so we weren't expecting luxury.
The food was excellent all week, there's 24x7 tea and coffee, as well as afternoon cake and they also provided good pack lunches at E6/person.
The staff were absolutely superb, the best we have experienced to date. With the manager Murray leading the way, they were all really helpful from the outset. Nothing was too much trouble for them.
Unfortunately my wife had a serious accident towards the end of the week and was hospitalised, but Murray and Chris in particular were fantastic in the much needed support they gave me. Especially with the logistics of getting to the hospital.
My wife's accident aside, this was one of the best weeks skiing that I've had.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank Drewcar47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coventry
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 25 March 2014

There are partially redeeming features that I will cover, but let there be no misunderstanding; the standard of accommodation in this hotel is utterly disgraceful, and Ski-France should be ashamed. Had we paid peanuts for this holiday it may be possible to laugh it off, but as a group of 12 we booked relatively early and even with a shared group discount, each paid a very substantial sum of money. It would be easy for a holiday here to become a nightmare, but Murray and his team work hard to avoid it: but they HAVE to. Our group had most contact with Alfie and Rose, and I have no hesitation in saying they worked very hard to ensure we had an enjoyable time: their friendly and helpful attitude went a long way, and it helped that the food was relatively good. But the single most important factor is completely outside their control – the fabric of the building. So one of our party had mould growing up the main wall in their room, in my room we had mould in the closet – a closet 7’ x 2’ x 1½’ which was the only storage space in the room for 2 adults skiing! Half the rooms didn’t have proper beds, they were camp beds, and some couldn’t shut their balcony door properly. Another unfortunate couple (not part of our group) had water pouring from their bedroom wall every time some else emptied their sink, and there was rust coloured water running down the wall on the way to our room. A local chalet owner that I spoke to (who has complained to the town mayor about the state of the Hotel Airelles) believes the reason for this appalling state of affairs is that Ski France won’t pay any money to maintain the building because the landlord won’t give them more than a one-year rolling lease.
In the interests of fairness, the hotel is only about 200m from the Diable chair lift.
Anybody considering this hotel for the future should bear in mind that Murray and his team will be gone at the end of the season, and next year’s team may not be as enthusiastic about helping their guests: that could make it a holiday from hell.

  • Stayed March 2014, travelled with friends
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Helpful?
2 Thank mozwold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 24 March 2014

For the price this was exceptionally good value. Excellent, caring and friendly staff made it a joy to stay here. They food was excellent, with the chef being very accommodating to dietary requirements. The only improvement would be to start breakfast a little earlier to accommodate those with ski lessons first thing in the morning. 200m to the Diable lift and a 10 minute walk to the ESF ski school.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PWare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Madame Vacances Les Airelles

Property: Madame Vacances Les Airelles
Address: 1 Place de Venosc, 38520 Les Deux-Alpes, France
Region: France > Auvergne-Rhone-Alpes > Isere > Les Deux-Alpes
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service
Hotel Style:
Ranked #4 of 13 B&Bs / Inns in Les Deux-Alpes
Hotel Class:3 star — Madame Vacances Les Airelles 3*
Number of rooms: 45
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Also Known As:
Les Airelles Hotel Les Deux-Alpes

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