We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Beyond a Joke” 1 of 5 bubbles
Review of Residence Le Surf des Neiges

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Residence Le Surf des Neiges
Ranked #41 of 45 Hotels in Les Deux-Alpes
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beyond a Joke”
1 of 5 bubbles Reviewed 19 January 2010

Firstly let me start my say that I normally don’t write reviews but I feel compelled to let everyone know how terrible this hotel (if you can call it that) is. We also arrived at 1 am walked around could not find anyone or any information, called our rep who advised could not get through to them, So I kept looking and finally found a sheet of paper stuck to the window with my name and room number on it. We walked into our open room. Which was horrible, Our bed was the couch which folded up into make double bed, The room was tiny, No towels, bedding sealed and one was damp and mouldy. No reception and we had no keys to our room so that was left unlocked for two days. Finally had to go up the mountain to the other Odaly residence for the reception. Then they demanded 300 euro for a cleaning deposit which you get back once you have cleaned the room and they check and approved your cleaning? Then you get your money back..What a joke! My boyfriend and I have done a lot of travelling and this is the WORST place we have ever stayed at. The only good thing I can say is its quite close to the free slopes and you don’t have to walk quite far for anything. GREAT Resort Les Deux is amazing, but this hotel is horrible

  • Stayed January 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Brookejanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

16 reviews from our community

Traveller rating
    0
    2
    4
    3
    7
See reviews for
5
4
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
derbys
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 8 April 2009

Where do i begin. . . . . Well on the day we flew out we could not get in touch with anyone regarding our keys we tried the number given which goes through to a fax machine and sent e mails as they had asked us to get in touch because no one would be there when we arrive. So we arrived 2 children in tow at midnight not knowing weather or not we would indeed be able to get in. Upon arrival we found a note on the front door with the access code to the building and our room door open with keys inside. (still very suprised no one else had let them selves in) The room was very very basic and dirty, black skirting boards, fluff clung to the dirty walls, stained toilet, splashes of food up the walls around the hobs and an aroma im still not sure what it was. We found plastic bags with our laundered stained bed linen in, towels not supplied (extra charge) blankets in the cupboard were tatty with other peoples hair stuck to them. The apartment apparently sleeps upto 7 people there were 5 of us 2 of which kids and there is no way you can cater for 7 people. We did not see any reception or odalys staff for the whole week until friday when a very rude man wanted to take credit card numbers off us for clening desposit. We swept stuff from the floor which has obviously been there months. The bar across the road played not just loud but excessively loud music till the early hours. We are all in our 20s not oldies but we believe it was to much. Tv is extra charge but you wont beable to have it because you probably wont see anyone to request one and its only local tv. Basically like the advisor who stayed at the other Odalys residence in Les Deux Alpes stay in a hostel and save your money!! By the way brilliant resort we had a fantastic time sking/boarding will return but not to same accomodation . . No way!.

  • Stayed March 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank aitchDerbys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Les Deux-Alpes hotels

Hotels you might also like...
Travellers also viewed these Les Deux-Alpes hotels
0.1 mi away
Hotel Des Neiges
Hotel Des Neiges
#28 of 45 in Les Deux-Alpes
3.5 of 5 bubbles 105 reviews
0.1 mi away
Hotel Le Provencal
Hotel Le Provencal
#8 of 45 in Les Deux-Alpes
4.5 of 5 bubbles 91 reviews
0.1 mi away
Les Flocons
Les Flocons
#19 of 45 in Les Deux-Alpes
3.5 of 5 bubbles 72 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Le Cairn Hotel
Le Cairn Hotel
#17 of 45 in Les Deux-Alpes
4.0 of 5 bubbles 83 reviews
0.6 mi away
Le Souleil'Or
Le Souleil'Or
#5 of 45 in Les Deux-Alpes
4.5 of 5 bubbles 171 reviews
0.3 mi away
Residence Le Cortina
Residence Le Cortina
#21 of 45 in Les Deux-Alpes
4.0 of 5 bubbles 29 reviews
Show Prices
Show Prices
Show Prices

Been to Residence Le Surf des Neiges? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Le Surf des Neiges

Property: Residence Le Surf des Neiges
Address: Rue de l'Irarde, 38860 Les Deux-Alpes, France
Region: France > Auvergne-Rhone-Alpes > Isere > Les Deux-Alpes
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #41 of 45 Hotels in Les Deux-Alpes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Residence Le Surf des Neiges 4*
Number of rooms: 276
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ski Planet and Priceline so you can book your Residence Le Surf des Neiges reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing