Sorry to be a downer on this hotel, which has such great potential. It has a fabulous location near the main ski lift. The rooms are good, the bar bright and cheery and a lovely pool.
So why the downer?
Well 2 things and whether they are linked is a matter of debate.
2 out of 6 of our party became ill over the New Year week with tummy upsets and missed some skiing. Other parties had similar problems and our ski instructor said 'thats the brunerie every year'. I know its virus season and it may not be the food. But we noticed two food related concerns. Our sandwich packs provided for lunch had 'blown', which we assummed to be altitude but then noted that the use by dates had expired 3 days previously. Also buffet items containing shellfish including mussels and prawns appeared 2 nights running. The cooked food as other reviewers say is very good.
One member of our party doesnt ski. She was frustrated by the facilities available during the day. This is 100% a skiers hotel. The bar area with the lovely view of the mountains is locked through the day and there is no usuable lounge. i think this was for bar security as the bar had no grills but this could be fixed easily and customer experience improved.
This hotel is all inclusive between 4pm and 10pm. A broad range of drinks is provided but 'diet drinks' eg diet coke are excluded. A little odd but true. Could be fixed easily.
Also the hairdryer flex was taped up with insulation tape and crackled when used. My daughters elected to use their own.
Over new year we observed several groups complaining to Crystal reps about the Brunerie. Those reps rather concerningly said that the manager tended to dismiss any complaints made by them or customers. That's a shame. This could be a fabulous hotel with a little more customer focus and attention to food handling/ safety.
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- Also Known As:
- Brunerie Hotel Les Deux Alpes