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“CRYSTAL HAVE MIS-SOLD THIS HOTEL”
Review of Brunerie Hotel

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Brunerie Hotel
Ranked #13 of 42 Hotels in Les Deux-Alpes
Reviewed 28 February 2014

I have already written a review which seems to have been removed. So I will limit my explanation.

This hotel is not a 4* hotel as sold by Crystal. The quality and service standards and pure lack of management reduce this hotel to a sub standard 3*. But this in fairness is not the employees fault they have had little or or no training, guidance or customer service awareness training.

The heat in the rooms is above sauna level so the only option to regulate is to open window to balance!! The rooms in fairness are clean but do not take the photos on the website as real - they were clearly decorated for photo purposes.

If you like the idea of the swimming pool or sauna - you must pack your own towels and gowns (not what a 4* would recommend) you then need to be happy to walk past the open bar through a "gym" (hardly as it is 3 pieces of old equipment, again photo has been manipulated to allude to a lovely fitness suite!?

Dining - buffet concept - but you have to guess what you might be eating no signage, menus, information from staff. And that's if you are lucky to get a seat when you go to the restaurant as no seating plan, timings or structure. Had a manage been present I would happily have pointed this out.

Sadly I had raised my concern with Crystal prior to going on the holiday and they assured me it was a 4* I then complained to the reps and to the company via email while I was there but have had no response even though I have been back for nearly 2 weeks. Although whilst three I could quite clearly see some of my points had "tried" to be rectified.

Although both hotel and Crystal have happily sent more automated responses wanting feedback they have fundamentally failed in all levels of customer service.

i had arranged a very "special" holiday which sadly was not fulfilled due to such disappointment in standards and expectations...

Utterly frustrated, angry and want to share so others are not fooled by Crystals misrepresentations.



Stayed: February 2014
5  Thank Mozzles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, The Hotel Manager at Brunerie Hotel, responded to this reviewResponded 10 September 2014

Dear Mozzles L,

We would like to thank you for your comment. It helps us to improve our services.

We look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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138 - 144 of 341 reviews

Reviewed 24 February 2014

This is definitely a 3 not 4 star as described by Chrystal. We stayed on the front side of the hotel and the noise was unbearable each morning at 5am with the snow ploughs turning up. Great to have snow, but you really could not sleep through the racket. Food was OK for adults, but not great for kids. Nice staff, questionable cleanliness overall. Some repairs needed e.g. sauna door does not close, hairdryer broken...good access to ski lift in the morning. Overall - it was OK and did the job. Luckily the sun shone and we had a great week's skiing.

Room Tip: Try and get a room on the back side of the hotel away from the main drag!
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  • Stayed: February 2014, travelled with family
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1  Thank Trishh1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, Hotel Manager at Brunerie Hotel, responded to this reviewResponded 10 September 2014

Dear Trissh1234,

We would like to thank you for your comment. It helps us to improve our services.

We look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

The hotel is well situated very close to the slopes and resort amenities. Unfortunately the rooms at the front of the hotel are very noisy.
The staff are rather unhelpful, for example the lock on our room didn't work, and their response was to tell us that we were using the key card incorrectly. Clearly the housekeeping staff were also using it incorrectly as they were unable to lock the room after cleaning and left it open.
Don't expect any dietary requirements to be catered for, even if pre booked. Overall the food is poor, and the restaurant staff clueless.

Room Tip: Rooms at the back are quieter
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  • Stayed: February 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Thank millimis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, Hotel Manager at Brunerie Hotel, responded to this reviewResponded 21 August 2014

Dear customer,

We would like to thank you for your comment.
We are glad you enjoyed your stay and we look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Stayed at the Brunerie from the 8th to 15th Feb 2014. Lovely Hotel in really good location. Good size room, comfortable beds, nice bathroom with shower over bath. Breakfast was very good with a lovely selection of cold food plus hot scrambled egg, bacon and sausage pluss fruit juice and coffee and tea as much as you want every day. Dinner was help yourself buffet salad, soup and sweet with a choice of usually 2 mains. Boot room with boot dryers, ski room with lockable ski rack, 5 mins walk to the main lifts and a good ski area. Wouldn’t hesitate to go again. Excellent holiday.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank MrandMrsRichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, Hotel Manager at Brunerie Hotel, responded to this reviewResponded 21 August 2014

Dear customer,

We would like to thank you for your comment.
We are glad you enjoyed your stay and we look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014 via mobile

I have just returned from a week at the hotel. It's a lovely hotel which has a great location. The town is quite big with plenty of restaurants & bars. It's around 100m to the ski hire shop (ski set) who are brilliant, then a 5 min walk to the main lift.
The slopes are great!
The rooms at the hotel are very nice, spacious & very clean. The food is pretty good and the staff are fantastic!
I didn't use the pool or sauna so can't comment but the bar area is very nice.
I would definitely recommend this hotel but ask for a room at the back of the hotel when booking as the front is very noisy at night.

Stayed: February 2014, travelled as a couple
Thank Natalie_Jef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, Hotel Manager at Brunerie Hotel, responded to this reviewResponded 21 August 2014

Dear customer,

We would like to thank you for your comment.
We are glad you enjoyed your stay and we look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

Stains on the carpet, hairdryer taped together, spa and facilties old and tired
pictures are very deceptive, staff are helpful but the hotel is definitely not a 4* standard. No changing rooms for pool, fitness room could not be classed as this as there is barely any equipment. Disappointed to say the least, we paid more for a nice hotel but got average to poor.

  • Stayed: February 2014
    • Value
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    • Rooms
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    • Service
1  Thank 0victoria2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, Hotel Manager at Brunerie Hotel, responded to this reviewResponded 2 September 2014

Dear 0victoria2206,

We would like to thank you for your comment. It helps us to improve our services.

We look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2014

Stayed here for a week in the middle of January 2014. The service was absolutely excellent, the room was a little on the small side but cosy and exceptionally clean and comfortable, plenty of hot water at every time of the day. Plenty of choices for breakfast, continental and bacon/sausages if you wanted hot food. Evening meals consisted of a large selection of fresh salad items (this really was very good) 2 choices of main course....usually something for everyone, soups were good and sweets were exceptional....always loads of fresh bread. The reception provided padlocks for the Ski storage area and the boot room had driers for the boots so no issues there either. All in all a very decent hotel with great staff. The only negative comments would be the Jacuzzi and sauna, the pool is warm but Jacuzzi didn't work while we were there and the sauna is only big enough for 2 people and wasn't very hot.....oh.....a five minute walk with your ski equipment to the nearest lifts but none of that should put you off staying here, the friendly staff more than make up for it.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur-Manager1, Hotel Manager at Brunerie Hotel, responded to this reviewResponded 21 August 2014

Dear customer,

We would like to thank you for your comment.
We are glad you enjoyed your stay and we look forward to welcome you again in our hotel.

Best regards,

The Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Brunerie Hotel

Address: 59 avenue de la Muzelle, 38860 Les Deux-Alpes, France
Region: France > Auvergne-Rhone-Alpes > Isere > Les Deux-Alpes
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#7 Family Hotel in Les Deux-Alpes
Price Range: £74 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brunerie Hotel 3*
Number of rooms: 58
Reservation Options:
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Also Known As:
Brunerie Hotel Les Deux Alpes

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