My partner and I booked through ski world. We had the longest transfer I've experienced to get to the hotel which started with a 90 minute wait sitting on the coach at the airport waiting for other flights to land and fill the seats! I had been told we should get to the hotel at 1pm and whilst we landed at 8.30am and had been looking forward to an afternoon of skiing, it meant that we made it on the slopes for only an hour and that was a rush.
We were told our room was small when we wbooked, and it was but perfectly fine for the little amount of time we spent in it. The beds were extremely hard, no give at all, so I woke frequently throughout the night with shoulder and neck pain...along with the room being 24 degrees despite turning off the underfloor heating and opening our window!
And ladies-there are no hairdryers, so take one with you!
The food was very average, we wondered if the chef was new/temporary. Cakes were disappointing. Trying to get a cooked breakfast was an unnecessary problem! I was asked my order no less than 4 times by the same person one morning, even then it was wrong when it finally arrived 30mins later! It was all rather hopeless for those with lessons starting at 9am, many gave up trying for a cooked breakfast. It shouldn't be that difficult!
On the plus side, dinners are very sociable with communal tables and it made for a very relaxed and friendly atmosphere. We had a choice for each course and aperitifs and canapés were laid on each night which was a nice touch. Shame that the seating area has such old furniture, its definitely time to get some new comfy sofas.
Many guests complained about the lack of wi-fi in bedrooms, and even in the reception area the wi-fi was sketchy. It didn't bother me but you may want to consider this if you have to keep up to date with work whilst away.
The main selling point is the location, it is very convenient for several lifts. It is also great to come back after a long day skiing and head to the sauna and pool.
Jim was our rep and we found him very approachable and helpful.
We booked last minute and got a good deal so overall I was happy enough, but I wouldn't have been had I paid the full price.
We had a fantastic time, but its difficult not to with such a vast skiing area and sun all day, every day!