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“Average budget chalet with ski Total” 3 of 5 bubbles
Review of Chalet Alaska

Chalet Alaska
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Chalet Alaska
Ranked #62 of 77 Speciality Lodging in Tignes
London, United Kingdom
Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Average budget chalet with ski Total”
3 of 5 bubbles Reviewed 31 March 2013

We stayed here for a one-week ski holiday booked with Ski Total via Igluski.

Staff were good, but overall we were disappointed.

The holiday was pitched as a mid-range chalet, but it comes across much more at the basic end. Ski Total is a company that doesn't do more than the minimum to meet their holiday description.

The chalet was OK but definitely at the budget end of the scale. The fittings were flimsy and often broken, and it has been furnished too cheaply, from the flimsy plastic cups in the room which break as soon as picked up, tiny bath towels, no shampoo, and even miniscule water glasses at dinner. For the sake of spending just a few extra pounds it could have been so much better. On the plus side it is well located and was kept clean.

Food was average. We were told about it having a qualified chef, so had expected more. Dinner portions were small and unlike most chalets there was no bowl on the table so people could help themselves. Veg was almost non-existent. Afternoon cake was a near-identical simple iced sponge cake every day, with none provided on the chalet day off. A little variety, like other places provide, would have been nice.

One of the most disappointing things was not to have a cheeseboard. We expressly looked for a chalet that had 4 course rather than 3 course meals. But it turns out the canapés count as a course! This is misleading and wrong. At every other chalet we have ever stayed in 4 courses means starter, main, dessert and cheese. Next will Ski Total say coffee counts as a course and they will drop the starters...

Overall, the chalet staff were great. Emily particularly was always cheery and friendly. The problems were not their fault, but rather the result of poor management and the acceptance of mediocrity.

If you're after a basic holiday and have low expectations then you'll be happy. If you're used to chalet holidays then avoid Ski Total and go with another operator.

Room Tip: If you're a light sleeper ask for a high floor, away from the communal area
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  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank TootingMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 reviews from our community

Traveller rating
    4
    6
    6
    4
    4
See reviews for
6
2
Solo
0
Business
0
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 16 January 2013

The rooms were shabby, poorly furnished and only very basic amenities supplied. En suite was tired and scruffy and smelt of mould.
Two couples put in a chalet with a large group of uni students who proceeded to trash the chalet, being woken up at 4 and 5am by them every night.
Ski Total and Igluski Customer Service was sub standard, disinterested and uncaring.
Would strongly discourage anyone from booking with either of these companies - we will avoid them in future!

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Sammyjolpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EspritHolidays, Manager at Chalet Alaska, responded to this review, 8 February 2013
We regret that these guests feel that their enjoyment of their holiday was affected by the behavior of other guests sharing the chalet. This matter is the subject of a formal complaint being handled by our Guest Relations Department and the leader of the reviewer’s party.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Tignes hotels

Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 10 November 2012

We stayed in Alaska in early March 2012 as part of a group of 6 booked through Ski-Total. Transfers were fine - 3 hours from Geneva and well looked after by resort reps. Ski passes all sorted on bus and were with us by dinner time - a nice little touch meaning you can hit the slopes first thing in the morning rather than queue for a pass.

The chalet is sited on a hill about 3 mins walk up from the main road where the bus leaves you. Chalet staff were great with helping carry heavy gear up on arrival. I'll try and break this down a bit or it'll just be a ramble about our holiday -

Staff - Excellent - can't remember their names and they probably won't be there next year but for the record there were terrific - from the chalet staff to the transfers/resort reps they were all very friendly and efficient.

Food - The main plus point on food was that it was served bang on time every night which is what you want on a ski holiday. Food was of a good standard but and did the job - nothing to write home about but given it's a three star chalet no complaints here.

Location - To get to a piste is a simple 2 min walk further up the hill and this gets you onto a nice little red (not too steep though) which takes you to an option of two high speed chair lifts taking you up either side of the valley. In terms of starting the day this was really good as you can get up to Val Claret and from there all over the Espace Killy pretty quickly. Alternatively you could wander down into Le Lac (about 10 mins max) and jump on the aeroski bubble if you'd like to head straight over to the Val d'Isere side.

So the start of the day was fine but the only problem for anyone less than an intermediate is the runs back down into Le Lac at the end of the day - on the Val side is a steep black which we often avoided. Most days we ended up in Val Claret and got the bus back along but this is totally avoidable, just how it seemed to happen when skiing the Grande Motte a fair bit of the time.

Ski Area - This is amazing - probably one of the best in the world. It helped that there was a ton of snow when we were there and some nice fresh powder.

Cleanliness - The chalet was kept clean and rooms were tidied and cleaned every day.

Nightlife - Le Lac is OK for Apres but not fantastic - Val Claret is a bit better but if you really want some crazy fun head over to La Folie Douce (google it) aboce La Daille - absolutely crazy.

Room Tip: Higher up rooms i.e. 11, 12 are in the eves so have (very) limited head room. Not all rooms have ba...
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  • Stayed March 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Chrisdb123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 30 January 2012

26 person chalet and we filled it with the whole group. We booked as part of a trip through total ski and the service was nowhere near as good as with other companies in previous years. The chalet hosts were poor and treated the place like their own and the food was not great quality. The tour operator was good though and transfers were easy and on time. If you're after a budget ski trip, this should do. Anything more then I'd avoid.

Room Tip: only 4 double rooms in the chalet and beds are not easily pushed together.
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank mario_saleri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 30 March 2011

26 person chalet with very varying room size and quality. Room 2 was tiny with the smallest shower ever. Choose another if you can. The living accommodation is grossly undersized for 26 people ie not everyone can sit down at the same time. Not ski in ski out really it's an uphill walk to a red run so not ok for beginners. Food quality suspect. Would not recommend

  • Stayed March 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Rosiewill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humberside
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 7 January 2009

Stayed in the chalet as part of a group of 6 (Chalet hosts 30) booked through Alpine Elements. The Chalet was basic, but comfortable, a little rugged round the edges both furnishings and cleanliness wise.
Hosted by two young lads (18 ish), who didn't really do much apart from serve food and use the place like their home, eating the cake before most people got back from the afternoon skiing! The chef / food was good but hindered by the fact the the ingredients were cheap and things such as meat rationed, most nights meat consisted of lardons or cheap cuts.
This is my second chalet holiday and think Neilson fared better food wise and professionally. It was expensive, which was largely due to going over new year but it did seem we were slightly ripped off given the quality of food and the amount of unnecessary staff.

  • Liked — Sociability of the chalet
  • Disliked — The bathrooms were not cleaned as promised
  • Stayed December 2008, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ECW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Alaska

Property: Chalet Alaska
Address: avenue de Grande Motte, 73320 Tignes, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Tignes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #62 of 77 Speciality Lodging in Tignes
Price Range (Based on Average Rates): £
Number of rooms: 12
Official Description (provided by the hotel):
A conveniently positioned new addition to the Ski Total range in Tignes, the Alaska is within just two minutes walk of the piste. Put your skis on here, and you can ski straight down to the Chaudannes and Paquis 6-man high-speed chairlifts, giving you a choice of heading up either side of the ski area to start your ski-day. At the end of the day, you can then ski back to the same point for the shortest walk home. ... more   less 
Also Known As:
Chalet Alaska Hotel Tignes

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