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“Summer Alps”
Review of Chalet Rosset

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Chalet Rosset
Ranked #4 of 18 Tignes B&B and Inns
Certificate of Excellence
Reviewed 18 August 2014

This Chalet Hotel is used by different companies who rent it as a base for either Ski/snow holidays or summer season, using different models - some more chalet-style, some more hotel-style. We went there with Alpine Elements for a summer holiday of mountain-biking and walking. Holidays are all about expectations, and for us we had a great time because our expectations were quite realistic!

Chalet Hotel Rosset - The chalet is very nice, not a hotel so don't expect hotel standards, but clean and simple, lots of wood and little alpine touches and a great bar on the top floor. We had rooms 3,4,5 and 6 on the first floor all with balconies overlooking the lake (the views from 5 and 6 are partly obscured by the roof of the building in front). Rooms 3 and 6 seemed slightly smaller with just a shower, whilst 4 and 5 were good sized twins with a full bathroom although the bath is rather short! As it was mainly families there noise wasn't a problem, but I would recommend ear plugs as when people did talk in the hallways at night it was clearly audible in my room. No TVs, radios or tea/coffee facilities etc in the room and take your own hairdryer. Like a clean basic hostel, although cleanliness will presumably depend on whichever company rents it and their staff.

Alpine Elements - we had a nightmare booking, it's amazing they get any booking as they make it so hard to book. Phone lines are not staffed for the hours stated on the website, people don't call back as promised, and it is really hard to book through the website. We persevered and did finally get the correct dates and numbers booked, but I know others who gave up and went elsewhere. Nearer to departure things got better though, and our travel and transfers worked very well. The rep was welcoming although very young and rather naive, the manager also nice, but it was Kim, one of the other staff who really came across as the 'face' of Alpine Elements, chatting, giving advice and recommendations for walks and rides, and generally making things happen for the guests - he even organised for the staff to come and play footie with guests one evening. Kim was definitely the star of the staff we encountered - Alpine Elements please give him an end of season bonus as he'll be responsible for your repeat bookings next year.

We had a weeks hire of mountain bikes, basic hard tails which were in reasonably good nick but only suitable for green and blue rides. On our final day the brakes went on two of the bikes on two different occasions on the mountain so I would strongly suggest checking the bike every day, taking a bike tool with you, and making sure you know the basics of bike maintenance. If you want full suspension bikes and all the gear it can be hired, but book in advance if you want it at a decent price.

The food was generally very nice, portions got larger as the week went on (and after a day on the mountains you do get very hungry). Again don't expect restaurant or hotel standards and you won't be disappointed. The only thing we didn't enjoy was being rushed to finish our meals and staff coming to get us if we were a few minutes late for dinner" "If you want any dinner you better come now!" as part of the pleasure on holiday is having nice relaxing meals with family and friends, not being rushed through three course in less than an hour. Before we left we were told no free wine with meals any more as it had become a hotel, however if it is a hotel it needs to have a restaurant that runs like one. Understandably the young staff are keen to get everything cleared up quickly so they can enjoy their evenings, however equally understandably guests would like to have relaxing meals. Our evening out at Bagus restaurant for fondue, pierrade etc was lovely - a 3 hour relaxing meal with lovely wines (but quite pricy too).

Alpine Elements is a good enough company, they need to improve some things and a lot depends on the quality of staff who will make or break your holiday.

Tignes - What we didn't fully realise is how unpredictable the weather could be. We had awful weather with temperatures down to 4 degrees and freezing drizzle/snow one day (in mid-August!). Luckily we had just about enough clothing to get us through but the shorts returned unworn. I suggest taking thermals, rain jacket/trousers for biking and gloves and even a hat if you are going up the mountain. On cold wet days we went swimming, used the spa at the lagoon, played games in the bar etc, but with better gear we could have gone biking and not frozen. We also had some nice warm weather too. The lake in Tignes is fed from the glacier and freezing cold, so you can't swim. Apparently Morzine has a swimming lake and outdoor pools so may be a better option for water babies!

In the area - you have free buses that circle the various villages that make up larger Tignes, big buses don't take bikes, the MTB shuttle does but can get full and runs every 30 mins. The buses to Val d'Isere caught a few of us out as they run infrequently - around 9.30, then 2pm, then after 6, so you need to check times and plan in advance.

All in all we had a great time, my legs still ache, but it was definitely a holiday to remember and at a good price too. If Alpine Elements can up their game a bit on the odd things mentioned above (booking, meals, bike safety) I think they'll do very well, and get a lot of bookings through recommendations.

Room Tip: Get a balcony room and have a stunning view of the Grand Motte glacier!
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  • Stayed: August 2014, travelled with family
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1  Thank 99SunSeaSand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline G, Customer Care Manager at Chalet Rosset, responded to this reviewResponded 23 October 2014

Dear 99SunSeaSand,

Many thanks for your detailed review following your stay at Chalet Rosset in August.

I am glad to read that your family had a great time and that your holiday met your expectations.

I would like to thank you also for your constructive feedback regarding the standard of customer care provided by our Sales Team, by our team on site at dinner time and the maintenance of our bikes.

I am confident that we can improve on these points for our next summer season and we will make sure that the necessary steps are put into place.

We also hope that we will have the pleasure of welcoming your family to one of our properties in the future.

With thanks and kind regards,

Caroline

Customer Care Manager
customer.care@alpineelements.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (112)
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82 - 88 of 113 reviews

Reviewed 3 August 2014 via mobile

Stayed for one week March 14 as a couple. First snowboarding trip to France. Went with Ski Total. Hotel situated only few mins from P4.

Stayed room 13. Brilliant views. Balcony. Bath with shower. No noise from bar area. Cosy. Only downside, single beds (but comfortable) & little storage in room. Otherwise a 5*!

Friendly staff, worked hard. As the hotel is small, groups were encouraged to mingle at evening meals (which were fantastic). Could prepare packed lunches for the slopes - did this a few times. Fantastic selection of snacks - cakes/soup on return from slopes late afternoon.

On staff day off went for a meal, which our rep booked.

Boot room facilities good.

Will be back next season!

Stayed: March 2014
3  Thank genie_19820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

We started as a party of 12 which became 13 including a 3 & 4 year old for who early food was provided before bed. The central position of the chalet is great. So convenient for lifts, shops and other activities. The staff couldn't have been more helpful, flexible and pleasant even with faddy eaters. Great views from the friendly bar. Great food, plentiful wine. Loved it so much that members of our party are ready to book now for next year.

Room Tip: Rooms with a balcony have great views.
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  • Stayed: April 2014, travelled with family
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3  Thank magskiLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

Stayed here last week and had a great time, mainly due to the fantastic attitude of the Esprit/Ski Total staff. The chalet is a little on the tired side, and the towels are as thin as tea towels but the food was good and, again, the staff were so friendly, helpful and accommodating that all the negative points didn't really matter in the end.

This was all the more special as they were 1 week away from the end of the season and therefore must be exhausted, sick of the sight of screeching children and their tipsy apres-ski parents!

I'm not sure I would have been able to keep up such good service at the end of a very busy 4 or 5 months!

  • Stayed: April 2014, travelled with family
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Thank LovePraaSands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

I stayed with in a group of 20 at the beginning of March and was very impressed with this Chalet Hotel - it really did have a 'chalet' feel to it. Our room (3) had a wonderful view out onto the slopes. The food was great and the wine plentiful and the staff were high quality, professional, friendly and very helpful. Boot room had plenty of room. The bar at the top of the hotel again looked out onto the slopes and was very comfortable and conducive to chilling out after a days skiing.
I highly recommend Chalet Rosset as a great location and place to stay for a great ski trip!

Room Tip: Worth paying the small supplement for a balcony room for the view and if you are likely to spend a b...
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  • Stayed: March 2014, travelled with friends
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1  Thank wendyrednorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

We stayed here for a week at the beginning of February and the chalet made for a great holiday. It was located close to the slopes and le lac is in the middle of the 3 resorts so if you get a full lift pass you can almost ski a different set of slopes everyday! The rooms werent the biggest but comfortable and enough for what we needed the only downside was we had the room opposite the bar and this could be a bit noisy at times!
The highlight of the whole experience though was the staff and the food. We were really looked after all week by the team and the food was of the highest quality for a chalet like this. Hearty size breakfast's, afternoon tea of fresh soup cakes etc! Then in the evening canape's followed by a 3 course meal with unlimited wine and a cheese board.
This was great value for what we paid and although this was maybe because it was new to Ski total this season, it would be one i would highly recommend for all!

Room Tip: Dont stay on the top floor if possible
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  • Stayed: February 2014, travelled as a couple
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Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

A group of us stayed at Chalet Rosset in February and we were seriously impressed ! After booking last minute the chalet, service and food completely apressed our expectations and we all had such an amazing week.

The chalet is in a great location in Tignes Le Lac , less then 5 mins to the slopes and the Maison de tignes. Handy for getting to and from the slopes, and all the bars, restaurants, bus stop, supermarket etc were never more then a 5-10min walk away.

Inside the Chalet itself, the rooms are of adequate size some with balconies with amazing views ( would recommend these) all had great bathrooms, and the rooms were cleaned daily. The beds were also really comfy! The dinner/breakfast area has a lovely chalet feel and your tables are set up depending on your party size. If you make friends through out the week however, you can request to then sit together at dinner and they put tables together for you. On the top floor is a gorgeous lounge area with a bar, full of lovely comfy sofas to collapse in after a long days skiing, the view is great too. Although this is a larger chalet, it didnt feel like it at all and still had a really nice chalet/alpine atmosphere that you get from smaller chalets.

The food in the chalet was again outstanding and for the money incredible value. Breakfast consisted of a large continental spread with cereals, fruit, yogurts, pain au chocolat, croissant, ham, cheese, boiled eggs, bread etc. One of the chalet staff would then come round and take your hot breakfast order which consisted of the ususal, eggs, bacon sausage, black pudding, pancakes etc. All were fantastic and really set you up for a day on the slopes. ADVICE: to order hot breakfast as soon as you sit down.

Afternoon Tea would be set out in the upstairs lounge area when you got back in from skiing! This consisted of a different soup every day, plenty of french bread, Cookies and cakes- which were always readily welcomed after a long day!

Dinner was normally at least 4 courses every night with unlimited wine!! Canapes would be served in the lounge/bar area upstairs before moving down to the dining room for dinner. There was always a choice of what you had for dinner and you were given a menu at breakfast to choose. Examples of the food included for starter; Goats Cheese Salad, Linguini, Sundried tomato Risotto, Crab cakes and then for main; Duck, Venision, Pork Tenderloin and puddings like: chocolate brownie, souffle, apple pie, blueberry tart! All in all the food was amazing and always presented to restaurant standard. A cheese board then followed, accompanied later by tea and coffee!!!

The staff in the chalet were also a delight, always so friendly and helpful with any requests or questions we had! They were a real asset to the Chalet, especially Izzy, Savannah and Mark. They were all so friendly and easy to get on with as well as being professional at the same time.

We had the most amazing holiday and would definitely return to Chalet Rosset!!

Room Tip: Balcony rooms are bigger and have a great view
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  • Stayed: February 2014, travelled with friends
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Thank Traveller7192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Rosset

Address: Rue D'Escole | Tignes Le Lac, Tignes, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Tignes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #4 of 18 B&Bs / Inns in Tignes
Price Range: £60 - £119 (Based on Average Rates for a Standard Room)
Number of rooms: 20
Official Description (provided by the hotel):
Chalethotel Rosset, is a traditionally built property, built for Ski Olympic over 15 years ago. It is located in Tignes Le Lac, a few steps from the piste, shops and bars. A bus stop is nearby to access the other Tignes villages via the free local bus service. It has become a favourite amongst our guests with a unique atmosphere accented by the fantastic top floor lounge overlooking the frozen lake and with stunning views of the Grande Motte glacier.French windows lead from the lounge onto a large balcony where the afternoon sun can be enjoyed. On the ground floor is the dining room which has been extended onto the sunny terrace to make a very comfortable place to enjoy afternoon tea. All bedrooms are en-suite and there is a lift which serves all floors. For an extra charge, underground parking is available for self-drive guests.Newly installed in 2012 is FREE Wi-Fi throughout the communal areas. ... more   less 
Also Known As:
Chalet Rosset Hotel Tignes

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