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“Big, Comfortable, Clean - nothing to write home about though”
Review of Chalet Anne-Marie

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Chalet Anne-Marie
Ranked #31 of 81 Speciality Lodging in Tignes
Reviewed 5 May 2014

Except the hot-tub!

The Chalet is down the hill from the Maison de Tignes bus station. It's only 5 minutes away, but when you're carrying yours and the kids' skiis, its a mission! We had no snow on the roads as it was Easter. When there's more snow, the chalet is very near the Chaudanne lift - so probably a lot shorter and easier than our journey.

Intersport is on the same side of the road near the station, so if they agree to store your kit, it makes life easier. On the other side of the station is the town centre, so the chalet is far from the centre of the village (if that's what you like).

The chalet is large - sleeps 26! We were 4, 2 adults 2 kids - with friends who were the same foursome. The other 22 were various groups from 2 to 6 per group.

Rooms - clean, medium sized. Fairly basic.

Food - fairly average. Bread - not fresh daily baked. Canapés - average.
Dinners - varied. Reasonably tasty but nothing great. Having been to 2 hosted chalets in France, both were far far better. Breakfast - the same every day. Sausages weren't cooked that well.
But, I ate them anyway!!

The host turned up on the Monday, and next surfaced on the Friday ! Not sure what she was doing the rest of the week! Nice girl but obviously very busy doing non hosting stuff!!

The chef and girls in the chalet were all very nice - quiet, and not in your face and just got on with the job.

Would we go with total ski again? Probably not.

If they spent an extra tenner per guest on quality ingredients, and had the host be around to look after guests just a wee bit more, maybe the verdict would be different.

A decent holiday - value for money? When compared to our Tignes 2013 trip in Club Med Val Claret, the answer is a resounding no/non!!

  • Stayed: April 2014, travelled with family
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3  Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 35 of 70 reviews

Reviewed 25 February 2014

We were a school party consisting of 19 children, aged 11 - 13, and 5 adults. The chalet was well positioned for skiing in and out of and was basic enough for us not to have to worry about the children ruining anything. This was good for us, but I think parties of adults would be disappointed with some of the smaller rooms. There is a good room for storing skis and the dining room was a good size. The sitting room would perhaps be on the small side for mixed parties to sit in comfortably. The chalet hosts and the ski total rep were helpful and cheery but the chef was certainly not what you would expect from a 4 star chalet. The menus sounded delicious but unfortunately he managed to massacre almost every dish. A familiar, gluteneous red sauce covered almost every dish making the food inedible. Whilst catering for large numbers is always difficult, for a 4 star chalet we had much higher expectations. Trini

  • Stayed: February 2014, travelled with friends
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1  Thank Trini F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelplan, Guest Relations Manager at Chalet Anne-Marie, responded to this reviewResponded 6 March 2014

Dear Trini,
Delighted to hear that you and your school group had a great week with us at the Anne-Marie and thank you for your feedback. We are sorry that you felt let down by the standard of catering. Our menu includes a variety of dishes and our chefs should be serving sauces appropriate to the different main course each evening, irrespective of any chalet's grading, so it's disappointing that you felt that your expectations were not met in this respect.

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Reviewed 16 February 2014 via mobile

This is a nice chalet but its most certainly not 4*+. Unless you are paying close to 3* prices to stay here you will not get value for money.

We wont be using ski total again. This is our 2nd holiday with them and they cut too many corners to maximise their profit.

We were the last flight to land for our transfer (the other passengers had been waiting 1.5hrs for us to arrive and our flight was early). We had to store our equipment in the toilet and the fire exit area of the coach so ski total could save a few pounds on getting a big enough coach. This was for the transfer both ways. The return coach was 45 mins late so we had to stand around freezing at 7am in the morning.

Ski total must rate chalets purely on a tick list basis (if a feature exists you get credit for it) rather than on whether a feature is suitable for the chalet capacity.

Wifi was good but doesn't reach the ground floor.

No extra pillows available and the one you get is so soft as to be almost useless. For the price this chalet charges I'd expect them to be able to stretch to a few extra pillows, its hardly a luxury item.

One of our 3 rooms only had a light in the bathroom. The other rooms had some but not all lights working. This was not remedied all week.

Ran out of beans for 2 days and teabags for 1. There is a supermarket less than 2 mins away so this is just laziness.

Food is nice but portions are hit and miss. Some people received very inadequate portions and this occurred several times throughout the week.

Not enough continental breakfast is provided for a chalet this size. This was especially a problem on the staffs day off when several people had to go without any breakfast at all.

Only 2 afternoon cakes made for 23 people is not suitable. On a couple of days there was no cake left because we weren't the early returners.

No sauna which would be fine if the hot tub made up for it. It doesn't.

There is a hot tub but it can only fit 6 people in (8 if you want to get really cosy) which is not suitable for a 26 person chalet. There were 23 guests during our stay and the hot tub had to be refilled and heated twice (24 hrs to do so) because it couldnt cope with so many people trying to use it. In addition, unless you are the early returners you will be unlikely to get a space in time before dinner.

As the title says, if we'd paid 3* prices we would have been happy enough with our stay to overlook the smaller issues but when you've paid for 4*+ you shouldn't have to put up with any.

Stayed: January 2014, travelled with friends
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelplan, Guest Relations Manager at Chalet Anne-Marie, responded to this reviewResponded 20 February 2014

Dear Stephen
We are sorry that you feel let down by your experience in the Anne Marie. Our chalets are rated according to our own diamond rating system which cannot be compared to a star classification and is more considered than a basic ” tick list”. Our resort team would have been happy to remedy many of the issues you had such as the extra pillows and portion sizes if you had mentioned these at the time. We acknowledge that our hosts should have restocked basic items held in our central stores; there is no excuse for that. If there is anything we can do to reverse your decision to never travel with us again please do let us know.

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Reviewed 12 January 2014

Our holiday in Tignes was by and large excellent but I have to say I
don't think we'd go away with ski total again. Its the second time
we've been with them, having gone to Courchevel in February.

Our issues surrounding this chalet are as follows:

1. Just because a fellow wears a chefs coat doesn't necessarily make
him a chef. The food was ok, and on two nights more than acceptable
but the remainder were poor.

2. The chalet isn't really ski in ski out, in both instances, we're
talking stiff uphill walks, albeit it relatively short but stiff
nonetheless.

3. The camera angle of brochure shots is perhaps disingenuous - next
door is a partially finished chalet which looks terrible alongside
Anne-Marie.

4. Its not really right to say the chalet has a hot tub - it has a hot
tub that can only be used between 4 & 7pm every day and despite only
being two weeks into the season, half of the jets don't work.

5. We were advised by skiline to book room 5 as the lounge was
upstairs, 5 is right next to the dining room - this clearly isn't skiline's
fault as the logic is sound enough, but once in the dining room
patrons never leave, sometimes not until 2am - you should advise
customers in the two rooms here to take ear plugs if they want sleep.

6. I know the staff industry wide have a day off on Wednesdays but
they should deal with the cutlery and crockery, at least to the extent
that they can before they go home. Leaving the mess all night and the
next morning is unacceptable.

7. Beth, the ski total rep was to my knowledge supposed to be
available each day between 7.45 & 8.45am. Apart from the first evening
and subsequent first morning, when she was late with the other guests
ski passes, we didn't see her - far from clever, especially as one of
the guests injured himself on the mountain on Thursday and she wasn't
around - he dealt with it himself but he shouldn't have had to really.

So for these reasons we won't be going with them again.

Room Tip: Don't pick any on the same floor as the dining room...
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  • Stayed: December 2013, travelled as a couple
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1  Thank Dave N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelplan, Guest Relations Manager at Chalet Anne-Marie, responded to this reviewResponded 17 January 2014

Dear Dave N, We always aim to provide accurate information on all our chalets, and in fact we do make it clear that the nearest ski access is 50m from the Anne-Marie, not ski in/out as such.
Our Reps have one day off each week when emergency contact numbers are provided in the event of any emergency or guests requiring assistance of any kind. A member of staff would have been happy to provide support for the injured guest if they had been contacted.
We are pleased that you had an excellent holiday overall but obviously disappointed you don't think you'll travel with us again. Please let us know if there's anything we can do to change your mind. The GR Team

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Reviewed 16 April 2013

Had a great week staying in this very pleasant chalet, conveniently situated chalet. The food, was excellent: cooked breakfast on offer every day, delicious cake at tea and then a three course dinner with canapés and aperitifs beforehand, so we certainly didn't go hungry! The staff, Jack (cook), Sarah, Adam and Megs, were extremely friendly and professional...despite us being there the penultimate week of the season! The facilities were very good, a very comfortable, spacious living room with great views, a large dining room with hot tub off on the balcony and a boot room with the best boot dryer I've ever come across! Great location as well - 2 mins to the nearest lift and you could ski back to the chalet if you were on the left side of the valley and were a reasonable skier (rather narrow pathway!).
One of the best skiing holidays we've had (chalet, food, company, quite a bit of sun and snow to die for (in April!)).....

Room Tip: We had room 6 which had 2 twin beds and a bunk and was fairly spacious, also had a bath in the ensui...
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  • Stayed: April 2013, travelled with family
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Thank BrightonJos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2013

Overall:
Great dinners, cake and friendly staff. The Hot Tub is definitely a huge plus!

Location:
Well situated, a small downhill walk to two lifts accessing both sides of Tignes and you can ski in from a small red run, accessible by the blue 'petit col' from the 'Chaudannes' lift.
A short uphill walk to the main La Lac area and a free shuttle bus to Val Claret.

Staff:
Very helpful, the chef, Jack, cooked everything perfectly consistently. The SkiTotal rep was well informed and the transfer wasn't at all stressful.

Rooms:
Our room was a decent size (room 2) and the ensuite was fine. The lounge area has very comfortable sofas!

Room Tip: Room 2 was a decent size
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  • Stayed: April 2013, travelled with family
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Thank lou_patterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2013

Very comfortable chalet, with excellent food and a really friendly staff team. Views from the hot tub were great - as was the cake! Location is fantastic for competent skiers and only ten to fifteen minutes leisurely walk from ski school meeting points. The communal lounge space was the most comfortable I've come across, easily accomodating everyone.

  • Stayed: April 2013, travelled with family
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1  Thank Janette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalet Anne-Marie

Address: Lavachet, 73320 Tignes, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Tignes
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #31 of 81 Speciality Lodging in Tignes
Price Range: £65 - £167 (Based on Average Rates for a Standard Room)
Number of rooms: 11
Official Description (provided by the hotel):
Chalet Anne-Marie was built for us three years ago in a delightfully traditional Savoyard style, using lots of wood and local stone to create undoubtedly one of Tignes’ most attractive chalets. The location is excellent, and in the mornings, you can walk to the piste just 50m away, and ski down to your choice of the Chaudannes and Paquis high-speed chairlifts, each heading up opposite sides of the valley - the Paquis in the direction of Val d’Isère, and the Chaudannes towards the Aiguille Percée. At the end of the day, you can then ski back to the same spot from the Chaudannes side of the ski area. ... more   less 
Also Known As:
Chalet Anne-Marie Hotel Tignes

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