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916tanya

Disappointed

4.0 of 5 bubblesReviewed 26 Apr 2024
This was our second year staying at this hotel and it was not as good as the previous year. Such a shame it’s a great location and the staff are lovely.

The boot room electrics were broken and only upon enquiry were we advised to take our boots somewhere else to dry.

The breakfast offering was considerably less than last year and the overall food wasn’t up to the same standard as last year.

The hotel clearly needs investment, it’s looking tired in places.

I would have gone back for a third year had it been of the same standard as last year but sadly I will go elsewhere.
Date of stay: March 2024
Review collected in partnership with this hotel
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Nous avons passé la dernière semaine de Février Tignes;
Très beau temps et appartement confortable;
Dommage que le service entretien ne soit pas a la hauteur. Accès a l entrée principale non déglacée ( voir photo) Bonde du lavabo ne pouvant être enlevée avec une lame de couteau ou des ongles longs.
Et pas de fourniture de papier WC (sauf a l arrivée) pour une location a 2800 € la semaine cela fait un peu pingre.
Mais il n y a pas de petit profit.
£301
Go to your Happy Price
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All reviews lovely hotel every night superior suite wonderful pool mezzanine room ski lockers short walk to lifts superb stay recommend this hotel ski shop small room frozen lake family ski trip french alps hard days skiing lounge area evening meal
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1 - 6 of 372 reviews
Reviewed 5 April 2024 via mobile

Very tired hotel not the 4 stars you expect. The boot room reminded me of skiing 30 years ago - where are the sleek heated lockers?
The pool was freezing and the steam had flaking paint. Carpets were worn out.
It needs a refurbishment to boast the 4 stars it alludes to.
The food was terrible - they try to serve fancy food but it doesn’t work. The servings were tiny and too fancy. We were left hungry- as most of it was inedible, overbearing flavours. We could have filled up in cheese but we are not a cheese family and expected better food. The deserts were the same every night. The bread was lovely though. But very expensive for a bit of bread which was invariably what we ate each night.
The staff were not bothered. They were terrible at communicating. We were overcharged for drinks we never had during our first meal and had to argue with the staff. Then on checkout we had been charged for 2 diners and wine equating to 120 euro totalling 240 euros. That was for a night we ate at the pizzeria. There was no apology on either occasion when they realised they were at fault. It seems 403 and 405 rooms were muddled by the staff.
We tried to book other restaurants in the group and were left disappointed as we were not told we had not got in, despite asking early on in the week.
We paid again to eat out even though we had half board as the hotel food was so disgusting. Breakfast was substandard with dried out eggs and little choice.
I expect better, especially from staff when they were wrong and when we had nowhere to eat- a refund would have been acceptable.
I would not recommend this hotel or hotel group - go elsewhere.

Room tip: Avoid this hotel.
Date of stay: April 2024
Trip type: Travelled with family
Thank Charlievinning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Remi BARRIER, Directeur général at Hotel Les Campanules By Les Etincelles, responded to this reviewResponded 9 April 2024

Dear Vinning Family,
Thank you for sharing your feedback with us. We are truly sorry to hear about the disappointing experience you had during your stay. Rest assured, we take your concerns seriously and will investigate the issues you raised to improve our services. We apologize for the lack of communication and service inconsistencies you encountered. Your feedback is valuable to us, and we will work diligently to ensure such incidents do not recur in the future. We appreciate your review and hope to have the opportunity to make it right for you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

We were upgraded to a mountain view room as the hotel wasn't full and it was a spectacular view! Room was cozy but there was enough room for two of us and our stuff. The lounge area on the main floor is inviting and cozy, and you can borrow playing cards and other games. The breakfast was very good and provided savory and sweet options. We opted for half board and visited the partner restaurants as well as the hotel restaurant and liked some better than others. As it is taste-dependent, I recommend trying all the restaurant options if you chose half-board. Had a lovely massage in the hotel spa and enjoyed the sauna. The hotel is walk on/walk off to the slopes, not ski on/off. The hill you walk down is steep and slippery so ask if you can leave your skis at their partner ski shop, Vallon Blanc, for a much easier walk across the street to the slopes. Took the AlpyBus to and from Geneva Airport which was convenient. Will definitely return for another ski holiday.

Date of stay: March 2024
Review collected in partnership with this hotel
Thank Andiamo99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Remi BARRIER, Directeur général at Hotel Les Campanules By Les Etincelles, responded to this reviewResponded 9 April 2024

Thank you for sharing your experience online, we are hoping to welcome you again next year !

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Reviewed 25 March 2024 via mobile

Myself and my two teenage children stayed for 5 nights. The location of the hotel is ideal in the centre of Tignes 2100 just 5 min walk from the ski lifts and facilities. The spa and boot room on the bottom floor is well set up for preparing for skiing and some relaxation. The family room was comfortable if ia little tight and in need of little updating. It had a balcony and great view of the slopes. We stayed on a half board basis and my 2 children are Coeliac (severe gluten allergy). The hotel staff including the chef could not have been more accomodating - including cooking a separate dish for my daughter on request - and we were all able to enjoy lovely meals without issue. We also took advantage of the 'dine around' capability with one of the other hotels and the food was similarly excellent and accommodating of our circumstances. The staff helped us with everything from sourcing ski passes, organising transfers and receiving amazon parcels. They were friendly and knowledgeable. Highly recommend for a very comfortable stay in a relaxed friendly atmosphere with access to the ski slopes.

Room tip: Explore the dine around options - very good
Date of stay: March 2024
Trip type: Travelled with family
Thank Trebor N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Remi BARRIER, Directeur général at Hotel Les Campanules By Les Etincelles, responded to this reviewResponded 27 March 2024

Thank you for sharing your feedback, we are pleased your ski holidays were a success.

We are looking forward welcoming you again next winter !

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Reviewed 24 March 2024

Great location and staff, spoilt by strange dinner menu with limited choice not good value. Breakfast excellent with wide choice. Boot room electrics failed on day one and could not be fixed - cold damp boots! Peaceful nights sleep in good room every night. This was once a superb private family hotel. The new group owners need to support their staff and spend some money to upgrade and maintain this beautiful old savoyard hotel the difference between staying in 2018 to 2024 is startling. The staff were great.

Date of stay: March 2024
Review collected in partnership with this hotel
Thank Sambler100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Remi BARRIER, Directeur général at Hotel Les Campanules By Les Etincelles, responded to this reviewResponded 27 March 2024

Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the limited dinner menu options and lack of value that you experienced. Please be assured that we take your concerns seriously and will promptly address the issues raised.

We appreciate your compliments regarding the great location, staff, and excellent breakfast choices. However, we regret that the boot room electrics failed during your stay, resulting in cold and damp boots. We understand the importance of maintaining the hotel's charm and comfort, and we will strive to meet those expectations.

Thank you for bringing these matters to our attention. We value your patronage and hope to serve you better in the future.

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Reviewed 17 March 2024

Nice little hotel with a friendly atmosphere. Enjoyed a half board with good breakfasts and dinners. One could also have dinner at the other hotels within the same group which we tried once. Small simple spa woth outdoor pool, various saunas - nothong fancy but nice and just enough after a day of skiiing

Date of stay: March 2024
Review collected in partnership with this hotel
Thank rolandbskarlsson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Remi BARRIER, Directeur général at Hotel Les Campanules By Les Etincelles, responded to this reviewResponded 27 March 2024

Thank you for sharing your experience, the whole team is happy knowing you enjoyed your holidays in our home.

See you next year !

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