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Pippa101
Uxbridge

Great hotel, great location

4.0 of 5 bubblesReviewed 10 Apr 2024
After reading the previous reviews we were concerned! We shouldn't have been, we had a truly great week- at this hotel. We travelled as a group of 5, all 3 rooms were large, comfortable, well equipped and clean. The restaurant was well stocked and there was lots of choice, the only criticism here would be one of our party was gluten intolerant and the restaurant staff didn't seem to care if there was no gluten free bread available. The bar was well stocked but the other reviews are correct about not enough staff at the 7pm - 8pm rush hour, this is compounded by many customers choosing cocktails. The bar staff told us they had run out of rose wine with a very gallic shrug, this lasted for a couple of days until the reception staff found the wine! The attitude of some of the staff was a bit disappointing and we felt that the bar needed some management. That was it though, everything else was great and the location is superb, truly ski in ski out, even for beginners. We will definitely be back.
Date of stay: March 2024
Room Tip: Get few drinks in before the 7pm rush! Pay the extra for the better rooms, really worth it!
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret, responded to this review
Responded 11 Apr 2024
Dear Guest,
Thank you for sharing your views about your experience at our holiday club.

We are thrilled to hear that your overall experience was a great one, with the spaciousness, comfort, and cleanliness of the rooms meeting your expectations. The diverse options at our restaurant and the convenience of our prime location, offering true ski-in ski-out access, are indeed among the aspects we are very proud of.

However, we regret to hear that our offerings for gluten-intolerant guests fell short of your expectations. We strive to cater to all dietary requirements and are looking into how we might improve in this area. We also take note of your observations regarding the bar service and the attitude of some of our staff. Please be assured that we hold our team to high standards and will review our service protocols to ensure that all guests receive the attentive and professional service they deserve.

We are delighted that the location contributed significantly to the enjoyment of your stay, allowing you and your group to make the most of the slopes right at our doorstep. It is heartening to know that these positive aspects of your stay have encouraged you to consider returning to us in the future.

We hope we have the pleasure of seeing you again in one of our clubs.
Best wishes,

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,777)
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    3 - 8 of 1,777 reviews
    Reviewed 7 April 2024

    We stayed here last year and since then it’s gone down hill:

    -Too busy and not enough staff
    -Staff unhelpful and you feel like your inconveniencing them if you ask anything
    -Dirty carpets
    -Uncomfortable beds and pillows
    -Noisy - thin walls so can hear every door banging, and every footstep of people above
    -Play loud music until gone 11pm
    -Staff had own very noisy party
    -One pizza slice per person policy
    -No cups ever at meal times
    -Long wait for drinks at the bar
    -No robes for the pool/spa
    -Ski lockers all broken so had to be left unlocked
    -Food is nice but it’s like a school canteen
    Location is good for the slopes but as a result of the above, would never stay here or recommend anyone to stay here again

    Date of stay: April 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Laura P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret, responded to this reviewResponded 9 April 2024

    Dear Laura,

    We are truly sorry to hear your experience did not meet the high standards we strive to provide. While we are glad you appreciated our location's proximity to the slopes, we are concerned to hear of the challenges you faced during your stay.

    We regret any perception of our team being unapproachable and we continually work towards fostering a welcoming environment for all our guests. Our team is committed to maintaining a high level of cleanliness and comfort in our accommodations, and we will take your comments into consideration as we review our daily procedures. Please rest assured that our indoor pool and spa facilities are designed to offer relaxation and enjoyment, and we apologize if this was not your experience. Moreover, we understand the importance of safeguarding personal belongings and we are looking into the concerns raised about our ski lockers.

    In regards to dining, our culinary team aims to provide a varied and enjoyable dining experience, complete with Savoyard specialties and buffet options. The ambiance of our dining space is intended to be lively and engaging, though we apologize if this did not align with your expectations. We value your feedback as it allows us to better serve all our guests and enhance their overall experience.

    We hope you will give us the opportunity to welcome you for a future stay or in another of our 58 holiday clubs in France.
    Best regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 March 2024 via mobile

    Just returned from a week’s stay at Belambra which was an amazing week. Thoroughly enjoyed everything about this hotel. Room was spacious and clean. More storage than usual which is great for bulky ski clothing! Lovely comfy bed great for a good night sleep after a hard day skiing!

    Food was plentiful, with lots of choice and all to a good standard. The bags and items left out at breakfast was a lovely touch and meant we didn’t have to buy lunch everyday! The waffles and pancakes on an afternoon after skiing were lovely and great for putting you on until evening meal.

    Staff were all polite, helpful and friendly. Bar staff in particular were great and couldn’t do enough for us.

    Make sure to book the roof top spa pool which was amazing. Sitting in a hot tub with Mountain View’s was a real treat and free of charge.

    Great having ski hire in the hotel and is truly ski in and out. Straight onto the piste and onto lift within minutes of clipping on skis!

    Only slight grumble and reason for not giving 5 stars was the last day (Saturday) did not meet the high standards of the rest of the week. Noticeably less staff working - or perhaps all busy as change over day for many guests, but breakfast was poor with no hot food or staff in the restaurant, no afternoon pancake/ waffles on offer, room not made up so left with damp towels etc. bit of a shame as rest of week was outstanding.

    Would definitely recommend and would happily return in the future.

    Room tip: Ask for high floor as noise does travel from evening entertainment in bar area
    Date of stay: March 2024
    Trip type: Travelled as a couple
    Thank Chezza71
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret, responded to this reviewResponded 4 April 2024

    Dear Guest,
    Thank you for taking the time to leave a review.

    We are thrilled to hear that you found your room to be spacious and clean, with ample storage for your ski gear, and that the bed provided the comfort needed for a restful night's sleep.
    It's wonderful to know that the variety and standard of our food offerings met your expectations, and that you enjoyed the convenience of not having to purchase lunch every day. Our staff strives to deliver exceptional service, so it is particularly pleasing to hear that our bar staff made a notable positive impression during your stay.
    The rooftop spa pool is indeed a highlight, and we are glad you took full advantage of this complimentary feature, relishing the mountain views. We also appreciate your recognition of the convenience provided by our ski-in/ski-out access and on-site ski hire services.
    We regret to hear that your last day did not live up to the high standards set throughout the rest of the week. Please be assured that this does not reflect the usual quality of experience we aim to provide. Our team is committed to excellence, and it's disheartening when we fall short. We will certainly reflect on your feedback to ensure our services remain consistent, even during the busier transition periods.
    Thank you once again for recommending Belambra Clubs Tignes - Val Claret, and it would be our pleasure to welcome you back in the future.

    We would be happy to welcome you in another of our 50 holiday clubs in France

    Sincerely,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 March 2024

    From the start to the finish of our ski holiday the staff, food, everything was amazing.
    So to start the reception staff couldn’t do enough to help us when we had numerous queries.
    The food every day for every meal was exceptional and in no way could I think of anything they missed. Giving bags to help for packed lunches on the slopes was an amazing touch.
    The spa staff specifically Carla was an amazing masseur, that good I booked twice for treatments.
    We used the hot tub on the terrace and had amazing views.
    Thank you to all the staff for an amazing stay you made it so much more special with the extra touches.
    We will definitely be coming back if you will have us 🥰

    Date of stay: March 2024
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Dawn G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret, responded to this reviewResponded 11 March 2024

    Dear Guest,
    Thank you for such a positive review.

    We are thrilled to hear that our reception team was able to assist you effectively with all your queries. It's wonderful to know that you enjoyed the culinary offerings at our buffet and found the packed lunch bags a useful touch for your days on the slopes. Your kind words about Carla and her massage skills are much appreciated, and we're delighted you took advantage of our spa services. The hot tub experience, paired with the breathtaking views, is indeed one of the highlights we love to offer our guests.

    We look forward to welcoming you back in another of our 50 holiday clubs in France.

    Kind regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 March 2024

    Brilliant hotel. Ski in ski out location one of the best. Facilities are excellent and efficient. Food is plentiful and the bar is well stocked. It is an all inclusive hotel so was expecting food and drink to be basic with limited choice, but it was absolutely fine. You can take a pack up for lunch or return to eat in the restaurant. We returned on 2 occasions when the weather was iffy, and it was lovely to have this option.
    The only 2 minor drawbacks were we arrived late (about 10pm due to a delayed flight) and there was no food available so went a bit hungry. The other was the bed was very very firm so woke most mornings with a sore lower back. Both my wife and i are in our early 50's, skied for decades and are of normal weight (BMI 23ish) for context.
    Tigne-Val skiing is superb. Will we return to this hotel - definitely.

    Room tip: Watch out for French half term. Got very busy on the slopes/lifts. Ski shop is right next to the boot room which is brilliant.
    Date of stay: February 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 2014Jay2014
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret, responded to this reviewResponded 6 March 2024

    Dear Guest,
    Thank you for taking the time to review your recent stay.

    We're thrilled to hear that our ski-in-ski-out location, facilities, and the 'all inclusive' catering exceeded your expectations, providing a delightful variety of foods and a well-stocked bar. It's wonderful that you enjoyed the flexibility of our dining options, especially on those days when the weather was not on our side. Regarding the concerns you've raised, we apologize for the inconvenience you faced upon your late arrival. While our continuous catering service typically offers an array of options, we regret that we missed the opportunity to cater to your needs at that hour. As for the firmness of the beds, we aim to provide comfort for all our guests and take note of your feedback to ensure a restful experience for future stays.

    We all hope we may have the pleasure of welcoming you back on another occasion or in another of our 58 holiday clubs in France.
    Kind regards,

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 March 2024

    Some reviews for this hotel were very negative. I was pleasantly suprised. I made late booking chasing the snow conditions. The room and facilities are genuinely 4* unlike many french star ratings (ghc tignes is 2* not 4*) I only ate breakfast although i was fully inclusive and this was fine if not a little frantic. The mountain view rooms spacious and very quiet. Excellent thanks.

    Date of stay: March 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank John C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hotel- cmanager, Owner at Belambra Clubs Tignes Club Val Claret, responded to this reviewResponded 6 March 2024

    Dear Guest,
    Thank you for such a positive review.

    We're thrilled to hear that you found our accommodations to align with a true 4-star quality and appreciated the spacious and quiet mountain view rooms. It's wonderful to know that you enjoyed the breakfast offerings and found it to your satisfaction. We regret if the breakfast rush did not meet your expectations, but please rest assured that we strive to provide a seamless dining experience for all our guests. Your positive feedback on our facilities and location is truly valued.

    We would love to welcome you in another of our 50 holiday clubs in France.

    See you soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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