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“Stayed Jan 2014”

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Hotel Le Val Thorens
Ranked #12 of 29 Hotels in Val Thorens
Dubai, United Arab Emirates
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Stayed Jan 2014”
2 of 5 bubbles Reviewed 14 January 2014

If you visited this Hotel in or prior to the 2012 ski season then you need to know that it has changed ownership. The beautiful wood interior has now been painted brown grey or black and could not be more incongruous with it's Alpine setting. We arrived with the intent of enjoying the demi-pension arrangement and indulging in the four course menu choices with amazing cheese and dessert selection as in previous years. All gone! You are now told you will eat the one appetiser, main and desert offered or leave the restaurant. We chose the latter and went on to the Fondue restaurant to discover that the demi-pension menu does not actually offer a fondue. I stay in five or six luxury hotels a month in my profession and I am not aware of one that claims to be four star status with such a poor service. Prisoners in the UK get better choice than this and do not have their cells painted dark brown. Also be aware that having paid your deposit the new company will take the balance of the payment from your credit card 14 days prior to you arriving without warning or receipt under the guise of "making it easier for you".

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
4 Thank BJF965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SERRERI, Directeur général at Hotel Le Val Thorens, responded to this review, 24 January 2014
Dear Sir,

We thank you for your remarks and we’re terribly sorry to hear that some details were not up to your expectations.
We are sorry that the refurbishment didn’t suit your taste.
Concerning the new concept of the restaurant, we regret that it didn’t please you.
We take good note of your comments and we will now inform the clients before taking the deposit.
We hope that your next stay with us will change your perspective of our hotel Le Val Thorens****.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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238 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Hotel Le Val Thorens

Property: Hotel Le Val Thorens
Address: Place de l'Eglise, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 29 Hotels in Val Thorens
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Le Val Thorens 4*
Number of rooms: 83
Official Description (provided by the hotel):
Le Val Thorens is a time-honoured establishment synonymous with the early ski pioneers. It offers doorstep access to one of the largest ski areas in the world, 2,300 metres above sea level. The large hotel is a little village in its own right, striking the perfect balance between mountain authenticity and modern convenience. Guests at Le Val Thorens can enjoy countless experiences all in one place amid lively, friendly surroundings that include two restaurants, 83 rooms and suites, a terrace, stunning panoramic views, a huge indoor swimming pool, a spa, and a bar that is a veritable work of art. Le Val Thorens is an all-embracing experience that provides a fresh take on the traditional mountain holiday to offer an exceptional, active, family adventure season after season! ... more   less 
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