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“Location good but hotel very tired...”

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Hotel Club mmv Val Thorens - Les Neiges
Ranked #15 of 29 Hotels in Val Thorens
toulouse
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Location good but hotel very tired...”
Reviewed 15 March 2013

Stayed here with friends for a week during 2013 school holidays. Location on piste is great - except that ESF for everyone beginner kids was 15 minutes hike up the slopes or a 20minute 'tapis' queue!. Food was ok as long as you ate early. Lift was out of order for 24hours. Rooms were not great - dodgy shower heads, broken locks on toilets, cleaning not done, uncomfortable small beds and insuffucient bedding. Entertainment guy was excellent but in general staff were mediocre and lacked direction. Manageress only seen at welcome meeting and never again - very poor. On the plus side the skiing domaine was fantastic and the bootroom was very warm. Also do not buy your lift passes from MMV - buying direct on internet saved us a small fortune!! Similar discounts I am guessing are 'absorbed' by MMV.

Room Tip: ask for slope view - you get the pisters early morning but it beats the view of a concrete wall the...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toulousebrits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marie_mmv, Guest Relations Manager at Hotel Club mmv Val Thorens - Les Neiges, responded to this review, 18 March 2013
Dear Guest,

Thank you very much for taking time to review your stay.
We are happy you enjoyed your holidays in Val Thorens.
However, your remarks about shower or locks have been sent to the maintenance team so they check this up as soon as possible.
The cleaning of the room is done every day, as in any hotel. If this was not the case, we apologize and we will make sure it won't happen again.

Managers try their best to be available for each and everyone. Depending on the number of clients present at the Hotel, managers can sometimes be very busy to make guests comfortable, so they might not be as present as some other times. We are very sorry if you missed this presence.

We hope to welcome you soon in one of our Hotels or Residences Club,

Best regards,

The Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2013

I found this place after staying in Val Thorens with club med. This is much better value for a family (40% less than CM). The food is fine; there are three or four alternatives for every meal. It has a warm family atmosphere. The front desk and all the staff are very helpful. This a relatively old hotel and it shows in the facilities so rooms are small and basic, although we did have a balcony overlooking the piste. I stayed with my wife plus two year old and five year old and thought it was very well suited for kids.

Room Tip: rooms on the south side face the piste
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miles t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Club mmv Val Thorens - Les Neiges

Property: Hotel Club mmv Val Thorens - Les Neiges
Address: Rue du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 29 Hotels in Val Thorens
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Club mmv Val Thorens - Les Neiges 3*
Number of rooms: 52
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