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“3'5 star Lady seeking someone to improve the 5 star status just declared”
Review of Altapura

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Altapura
Ranked #2 of 29 Hotels in Val Thorens
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“3'5 star Lady seeking someone to improve the 5 star status just declared”
Reviewed 25 December 2012

Junior suite with a mountain view - 800€ false, rooms without heating - real truth, three restaurants - truth, meanwhile only two of them serving every day - truth, on of these two working in a buffet style - truth, with dry chicken and strong noneatable steak - truth, spa at 1000 sq.m - also truth, with the terms down floor and cold pool upstairs - truth, outdoor pool with falling snow on your head from the roof - truth, good treatments - real truth (thank you ladies), restaurant a la carte with good Chef - truth (thank you), small cabin room for skies - truth but in fact not so much disturbing, to be continued...

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Larixs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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399 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (36)
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London, United Kingdom
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 23 December 2012 via mobile

If you're looking for all the service and trimmings, comfort and facilities you'd expect in a 5 star hotel worldwide but 2300 metres up a mountain then this is it ! Absolutely fantastic ! Will definitely be back sooner rather than later. Great breakfasts although we decided to dine out at night. Spa is superb. Staff could not do enough for you And were so warm and friendly. We scouted the other 'top end' hotels in the resort and nothing came close. Ski in and out to the door no hassle , rent skis right by the ski room , heated lockers , julienne in the ski shop v friendly and so knowledgeable. Skiing for fun and enjoyment without the usual hassle! Highly recommend !

  • Stayed December 2012
    • Value
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Helpful?
3 Thank Suzi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2012

In our next time in Val Thorens, Altapura will be our first and only choice. The Altapura experience was exceptional and very unique. The staff is very attentive, welcoming and ready to serves (Special thanks to Renat , the best concierge ever ) . The Hotel shuttle is just a great service and always available. The rooms are clean and comfortable. Should you booked the suite for your family, privacy might be an issue. The Half Board is good value for money and more. Breakfast and dinner are always rich, generous and luxuries. Only one exception, the ski equipment shop's rental prices are much too high and don’t meet the other shops prices.
We had a great time and the best Ski vacation in Altapura Val Thorens.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank AmitAviram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vaud
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 December 2012

Definitely a prime location if you're looking to ski in / ski out, beautiful decoration and everything is still new and immaculate. As we were there during low season, there was plenty of space in the ski-lockers and in the underground garage. The only restaurant open was the 2003: buffet style every night and absolutely delicious. The only "less good point" are the prices there. A dinner for 2 was almost the same price than the room - without and wine-bottles, just 2-3 glasses of open wine. If we had checked that before, we might have dined out one 1-2 evenings. I also agree with JezebelleH's comment on the temperature: rather cooool in the room. You wouldn't want to stay in your room which is a shame as they are spacious and very nicely decorated. Staff was super friendly, very attentive at the bar too. Maybe a little less loud music on the outside terrace would also be OK, you need to shout at each other to make yourself understand. Great week-end and I am sure, I'd like to go back.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
1 Thank ChrisVD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
56 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 26 May 2012

Our experience at Altapura was VERY mixed. On arrival our room was (what I consider to be) a freezing 18 degrees. Call me high maintenance, but I like a room in a 5-star hotel in an Alpine ski resort to be warm. We immediately asked how we could raise the temperature and were told that the heating was centrally controlled and would be raised from reception. When we returned to our room a couple of hours later after dinner, nothing had been done. The room was still freezing.This led to a lengthy back and forth between our room and reception and eventually ended with a staff member bringing up a noisy portable heater. Really? Breakfast was served buffet-style in the main restaurant. They were out of juice and croissants by the time we arrived for breakfast the next morning and it took all of half an hour for them to restock the buffet. The service in the restaurant was patchy, with one staff member doing the work of 5 others. We were on half-board and therefore ate at all three of the in-house restaurants. Our meal in the main restaurant - another buffet-style offering - was neither here nor there. The bistro-like restaurant was the smartest of the three and the food was of high quality. However, we were required to pay a surcharge to dine there. The remaining restaurant served cheese dishes - only a fondue and raclette for the main course - and didn't quite manage to pull this off. Any Alpine restaurant that serves raclette is (usually) equipped with a number of raclette machines that are brought to the table and set up for you to use. This was not the case here. The waitress would run up and down between the various tables and the front of the restaurant to fetch plates of melted cheese that were cold and congealed by the time they arrived at the table. The ski room was very badly designed. Not only were the lockers in which you stored your gear awkward to use, but there were not enough of them. There were roughly 50 lockers for 80 rooms - a strange oversight in a hotel situated on a ski slope. Similarly, the number of guests in the hotel far outnumbered the amount of available treatment rooms and therapists in the spa. For a hotel that advertises its spa as one of its key features, guests must be able to make easy use of the facilities. Having said all that, there were some very positive features. The interior of the hotel is beautiful - it is decorated with light wood and warm fabrics and is exceptionally well done. Some of the treatment rooms in the spa are 'wallpapered' with slender birch trunks to excellent effect. It is a pleasure to ski in and out of the hotel and the ski in the area is fabulous. If the hotel were able to sort out some of their practical and service-related problems, I imagine the experience would be a much more positive one.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
8 Thank JezebelleH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
60 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 24 April 2012

I did not sleep here, but visited the hotel. The front desk lady was very friendly and showed me the hotel. I saw a standard room and a duplex suite. Both rooms were very comfortable and were roomy. The bar was exceptional! Prices were ok and the drinks were good! They even drove us to our hotel l'Oxalys for free. Top service!

  • Stayed April 2012, travelled with family
    • Rooms
    • Service
Helpful?
Thank Stoffel1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiev
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 April 2012

I stayed in this hotel twice - this April and last December when it was just opened.
Before I stayed in the same class Fitz Roy hotel there. It was a big difference. Fitz Roy - not very old but ls already lousy and spited. But Altapura is not so posh but pretty decent place , modern, clean, well designed. It located right on the slope with ski-in, ski-out. I also admit that Altapura has may be the best cousine there. The breakfast and dinner was very good with big variety of meals.
Also this hotel offers very good free WI-FI.

Room Tip: Beware, that the hotel is placed downhill at the and of the road. During the huge snowfall in Decemb...
See more room tips
  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alexander1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Altapura

Property: Altapura
Address: Route du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Val Thorens
#2 Luxury Hotel in Val Thorens
#2 Family Hotel in Val Thorens
#2 Spa Hotel in Val Thorens
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Altapura 5*
Number of rooms: 88
Official Description (provided by the hotel):
Altapura, a hotel in Val Thorens, the highest resort in Europe in the heart of the 3 Valleys, the largest ski area in the world, delights all those who love the great outdoors, winter sports and a fine style of living. ... more   less 
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Also Known As:
Altapura Hotel Val Thorens

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